Mercier Consultancy MD is thrilled to offer an exciting opportunity for Polish Speaking Customer Service Representatives for a leading FinTech company, with the unique chance to work in Greece. This role is perfect for individuals who are passionate about finance and technology and are dedicated to providing exceptional customer service. In this position, you will support clients with their inquiries regarding financial services and products, ensuring effective communication in Polish.

Key Responsibilities

• Manage customer inquiries related to financial services, accounts, and transactions via phone, email, and chat in Polish.
• Provide detailed information on products, account management, and investment options.
• Assist customers with account setup, troubleshooting, and service-related inquiries.
• Resolve customer complaints and issues efficiently, aiming for high customer satisfaction.
• Document all interactions accurately in the CRM system for effective follow-up.
• Collaborate with internal teams to enhance customer support processes and services.
• Stay informed about fintech trends, product offerings, and regulatory changes to provide up-to-date advice to customers.

Requirements

Mercier Consultancy MD is delighted to offer an exciting opportunity for Danish Speaking Customer Service Representatives for a leading Digital Wallet Provider based in Greece. This role is perfect for individuals passionate about technology and finance who wish to provide exceptional customer support in Danish while enjoying the rich culture and beauty of Greece.

Key Responsibilities

• Manage customer inquiries related to digital wallet services including account management, transactions, and technical support via phone, email, and chat in Danish.
• Provide customers with information regarding product features, benefits, and troubleshooting guidance.
• Assist customers in understanding payment processes, security measures, and service features.
• Resolve customer complaints and technical issues promptly while ensuring customer satisfaction.
• Document all customer interactions and maintain accurate records in the CRM system.
• Work closely with product and technical teams to enhance customer service delivery.
• Stay informed about industry trends and competitor offerings to provide valuable insights to customers.

Requirements

Mercier Consultancy MD is thrilled to present a remote opportunity for Italian Speaking Customer Service Representatives for an Online Bank. This role is perfect for individuals who enjoy providing exceptional customer service in the banking sector while working from the comfort of their own home in Greece. You will assist clients with their banking inquiries and assist them with various banking services in Italian.

Key Responsibilities

• Handle customer inquiries regarding online banking services, account management, and transactions via phone, email, and live chat in Italian.
• Provide comprehensive support for account issues, payment inquiries, and banking regulations.
• Guide customers through online banking features and assist with technical issues.
• Document all customer interactions accurately in the CRM system.
• Collaborate with internal teams to ensure timely resolution of customer issues and enhance customer satisfaction.
• Stay updated on banking products, policies, and relevant industry changes to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for German Speaking Customer Service Representatives for a leading Financial Services Company based in Greece. This role is perfect for individuals who are passionate about finance and dedicated to providing exceptional customer care. As a representative, you will assist clients in German, guiding them through their financial inquiries and ensuring a superior service experience.

Key Responsibilities

• Handle customer inquiries related to financial products, services, and account management via phone, email, and live chat in German.
• Provide detailed information on banking options, investment services, and financial planning.
• Assist customers with technical issues, account access, and transaction inquiries.
• Resolve client complaints efficiently, ensuring their satisfaction and retention.
• Document all customer interactions thoroughly in our CRM system for tracking and follow-up.
• Collaborate with internal teams to ensure accurate information is provided and customer needs are met.
• Stay updated on financial industry trends to offer knowledgeable advice to clients.

Requirements

Mercier Consultancy MD is pleased to offer an exciting opportunity for German Speaking Customer Service Representatives for a leading Finance Company based in Greece. This role is perfect for individuals who are passionate about finance and are dedicated to providing outstanding support to clients. As a customer service representative, you will communicate with clients primarily in German, assisting them with their financial inquiries and ensuring a seamless customer experience.

Key Responsibilities

• Manage customer inquiries related to financial products, services, and account management via phone, email, and live chat in German.
• Provide clear and accurate information about financial services, investment options, and regulations.
• Assist customers with account setup, modifications, and transaction inquiries.
• Resolve customer complaints and issues promptly while adhering to company policies.
• Accurately document all interactions and maintain comprehensive records in the CRM system.
• Collaborate with internal teams to ensure the highest level of service delivery and client satisfaction.
• Stay informed on financial market trends and updates to effectively address customer concerns.

Requirements

Mercier Consultancy MD is thrilled to announce a remote opportunity for German Speaking Customer Service Representatives for our Investment Platform, open to candidates residing in Greece. This role is well-suited for individuals enthusiastic about finance and technology, eager to support customers navigating our investment services. You will play a critical role in ensuring a positive and informative experience for our clients in German.

Key Responsibilities

• Handle customer inquiries related to the investment platform, including account setup, investment options, and technical support via phone, email, and chat in German.
• Provide clear guidance on investment products, market trends, and platform functionality.
• Assist customers with troubleshooting issues related to their accounts and transactions.
• Document all customer interactions accurately in our CRM system for tracking and improvement purposes.
• Collaborate with the finance and technical teams to resolve complex customer queries effectively.
• Stay updated on investment products and market information to provide informed support to customers.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for German Speaking Customer Service Representatives to join an online banking team based in Greece. This position is perfect for individuals who are passionate about finance and technology while providing exceptional customer service. In this role, you will assist customers with their banking inquiries and ensure a seamless banking experience, all while communicating effectively in German.

Key Responsibilities

• Handle customer inquiries regarding online banking services, account management, and financial products via phone, email, and live chat in German.
• Assist customers with setting up accounts, transactions, and troubleshooting technical issues related to online banking.
• Provide accurate and relevant information on banking services, fees, and regulatory requirements.
• Document customer interactions thoroughly in the CRM system for record-keeping and future reference.
• Collaborate with technical support teams to resolve complex issues efficiently.
• Stay updated on banking regulations and product offerings to provide informed customer assistance.

Requirements

About us:

Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.

About the Role:

We are looking for a visionary Head of SAP Finance Product to bridge the gap between financial strategy and technical execution. In this pivotal role, you will not just "manage" our SAP landscape; you will own it as a Product. You will drive the roadmap for our SAP S/4HANA ecosystem, ensuring it serves as a scalable, automated, and compliant backbone for our rapidly growing Fintech operations in Saudi Arabia.

You will lead a cross-functional team to deliver high-velocity financial innovations while ensuring strict adherence to SAMA (Saudi Central Bank) cybersecurity guidelines and ZATCA Phase 2 e-invoicing integrations.

Key Responsibilities

1. Product Strategy & Roadmap Ownership

Key Duties and Responsibilities

• Managing the overall performance, quality, schedule and cost for the contract.
• Support the FMBT Program Office in executing their program management activities.
• Planning then Departments transition to the iFAMS solutions
• Preparing for the governance process reviews and assisting with communications demonstrating the capabilities for the iFAMS solutions

Requirements

• Master's degree
• Active PMP certification
• Prior experience managing a large federal program.
• Prior experience in large-scale financial management business transformation, SaaS delivery model adoption, including customer and provider side implementation, and large-scale program integration.
• 15 years’ experience in areas related to finance, acquisition, and technology.
• Successful experience in implementing a large complex financial and acquisition management cloud-based solution for Cabinet Level Agency.
• Experience leading a Momentum implementation.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development

VA is migrating to the Momentum cloud solution, configured for VA as Integrated Financial and Acquisition Management System (iFAMS) and hosted in the VA Azure cloud. VA is gaining increased operational efficiency, productivity, agility, and flexibility from a modern enterprise resource planning (ERP) cloud solution. The new system also provides additional security, storage, and scalability. We are seeking a Deputy Program Manager to support this potential project.

Key Duties and Responsibilities

• Support the Program Manager in managing the overall performance, quality, schedule and cost of the contract.
• Support the FMBT Program Office in executing their program management activities.
• Planning the Department's transition to the iFAMS solution, preparing for the governance process reviews and assisting with communications across the capabilities of the iFAMS solution.

Requirements

• Active PMP certification
• Prior experience managing a large program at VA.
• 15 years’ experience in areas related to finance, acquisition, and technology
• Successful experience in implementing a large complex financial and acquisition management cloud-based solution for a Cabinet Level Agency.
• Experience leading a Momentum implementation.
• Master's degree

Benefits