Join the team at Mercier Consultancy MD as a Dutch Speaking Order to Cash Specialist! This exciting role offers you the chance to work in beautiful Greece with full relocation support. As an Order to Cash Specialist, you will play a crucial role in managing the order process, ensuring seamless transactions for our Dutch-speaking clients.

Key Responsibilities

• Manage the order processing cycle from order receipt to cash collection, ensuring timely and accurate transactions.
• Communicate with Dutch-speaking clients to address inquiries and resolve any order-related issues.
• Collaborate with various departments to streamline processes and improve customer satisfaction.
• Maintain accurate records in our ERP system to track orders, payment status, and other relevant information.
• Analyze and report on order trends to identify areas for improvement in efficiency and service.
• Ensure compliance with internal policies and external regulations throughout the order to cash lifecycle.

Requirements

The Field Installation Technician will beresponsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products.  Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues. who is responsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products.  Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues.

What You'll Do: 

Mercier Consultancy MD is thrilled to offer an incredible opportunity for Polish Speaking Customer Service Representatives in the retail industry. This role is perfect for individuals who are passionate about customer interaction and retail products. As part of our customer service team, you will assist customers in Polish, addressing their inquiries and ensuring a delightful shopping experience.

Key Responsibilities

• Manage customer inquiries regarding retail products, order statuses, and services via phone, email, and live chat in Polish.
• Provide information on product availability, pricing, promotions, and return policies.
• Assist customers with the entire order process, including placement, changes, and cancellations.
• Resolve customer complaints and issues professionally and promptly to ensure satisfaction.
• Document customer interactions accurately in our CRM system for tracking and future reference.
• Collaborate with other departments to improve customer experience and streamline processes.
• Stay informed about product knowledge and retail updates to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the retail industry. This role is tailored for individuals who are passionate about customer service and love engaging with clients. As a key member of our team, you will assist customers with their inquiries about products, services, and promotions, ensuring a top-notch experience while communicating in French.

Key Responsibilities

• Respond to customer inquiries regarding retail products, orders, and services through phone, email, and live chat in French.
• Provide detailed information about product availability, pricing, and ongoing promotions.
• Assist customers with the order process, including returns, exchanges, and special requests.
• Resolve customer complaints and issues with a focus on achieving customer satisfaction.
• Accurately documentcustomer interactions and maintain records in the CRM system.
• Collaborate with other departments to improve customer experience and streamline operations.
• Stay informed about retail trends and product knowledge to enhance customer interactions.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Italian Speaking Customer Service Representatives in the Retail industry. This role is ideal for individuals who are enthusiastic about delivering exceptional customer experiences and have a passion for retail products and services. As a customer service representative, you will assist customers with their inquiries and ensure a seamless shopping experience in Italian.

Key Responsibilities

• Manage customer inquiries regarding retail products, orders, and services via phone, email, and live chat in Italian.
• Provide detailed information on product availability, pricing, promotions, and store policies.
• Assist customers with the order process, changes, returns, and exchanges.
• Resolve issues and complaints in a timely manner, ensuring customer satisfaction.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with internal teams to improve customer satisfaction and operational efficiency.
• Stay updated on product knowledge and industry trends to provide relevant information to customers.

Requirements

As an Order processor , you will be responsible for efficiently and accurately processing customer orders from receipt to fulfillment. Your primary objective will be to ensure that orders are processed in a timely manner, with a strong focus on accuracy and attention to detail. You will play a crucial role in ensuring customer satisfaction by coordinating order processing activities and maintaining effective communication with internal teams and external partners. 

Duties and Responsibilities: 

About HSO

HSO Success and Ambition

HSO are a leading Microsoft Dynamics Gold partner who were founded in 1987 specialising in sectors such as Retail, Rental, Manufacturing, Professional Services and Local Government. With a head count of over 280 employees in the UK, winning multiple awards such as 2020 Microsoft Partner of the Year, Best Tech company 2021 and Top 3 Large Companies to work for 2021 our reputation in the Dynamics Market is higher than ever.

Prioritizing customer satisfaction, our expertise and pragmatic approach to each customer’s business needs enable us to provide a 100% reference-able solution, supported by award winning 24-hour support. Our recruitment moto has always been – ‘We don’t want good people to just join us, we want them to stay with us’. Ensuring our employees are challenged, supported and engaged in our wider family is key to our continued success – we have a designated Learning and Development Team who are continuously offering the best training on the market, combined with an Engagement Team who are creative in ways we can have social activities virtually. From online chess tournaments to coffee mornings, to Netflix and book clubs, virtual singing classes, online yoga – the list is endless!

Job Purpose:

To provide functional expertise to HSO’s Dynamics 365 customers both nationally and internationally. Reporting to Head of Functional Services