We're looking for Japanese speakers for several different projects right now!

Some are located in Athens, others in Chania or Thessaloniki. Most have the option to work remote from Greece too!

What you will do:

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in Japanese
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

Japanese Customer Service Representative – The Ultimate Expat Experience in Athens

Are you ready to turn your career into an adventure? We are seeking vibrant, communicative individuals to join one of the world’s leading outsourcing partners at their state-of-the-art hub in Athens, Greece.

This isn't just a job; it’s an invitation to live in the cradle of Western civilization while representing some of the most prestigious global brands in tech, retail, and travel.

The Experience

We believe that where you work is just as important as what you do. By joining our team, you aren't just taking a seat in an office; you are joining a multicultural community of over 11,000 employees from 110+ nationalities.

• Sun & Culture: Spend your weekends exploring the Acropolis, lounging on the Athenian Riviera, or island-hopping across the Aegean.
• A Smooth Landing: We provide a complete relocation package, including flight tickets, airport pickup, and initial hotel accommodation to help you settle into your new Mediterranean lifestyle.
• Modern Workspace: Work in "Great Place to Work" certified environments featuring onsite cafeterias, relaxation zones, and organized social events.

Location: Luxembourg, Luxembourg (Office)

On-Site | Full-time

Compensation: €100K - €140K

We are hiring on behalf of our client who is a leading, regulated cryptocurrency exchange with a global presence across Asia, Europe, and the United States, they are seeking an enthusiastic and dynamic Accounting / Treasury Manager. This organization holds the distinction of being one of the first exchanges licensed to operate across multiple major jurisdictions and functions as a financial institution regulated by the CSSF in Luxembourg.

The successful candidate will lead the finance function for the European entity, ensuring the integrity, transparency, and efficiency of financial operations within a highly regulated environment. This role is designed for a leader who can build trust, motivate a team, and enhance processes to support a rapidly growing business in the revolutionary blockchain industry.

Key Responsibilities

Team Leadership & Strategy

Location: Luxembourg

On-Site | Full-time

Compensation: €180K - €250K

We are hiring on behalf of our client, a leading international financial services provider within the digital asset sector, the client is seeking a highly qualified Authorised Manager to join the senior management team in Luxembourg. This pivotal role is primarily responsible for the oversight of Risk Management, Internal Control, and Information Security.

The successful candidate will be accountable for the design, implementation, and effectiveness of the firm’s risk management framework and ICT governance in strict alignment with MiCA/MiFID requirements and applicable EU regulations, including DORA. This is a "hands-on" senior leadership position requiring a professional who can balance strategic decision-making with operational execution in an environment without a dedicated Risk or Information Security team. The Authorised Manager will ensure sound and prudent business operations while coordinating across all functions, including providing senior oversight to the Compliance function while respecting its operational independence.

Key Responsibilities

1. Authorised Management & Governance

Mercier Consultancy MD is thrilled to present an exciting opportunity for Japanese Speaking Professionals looking to work in Greece! In this role, you will have the chance to immerse yourself in a vibrant culture while leveraging your language skills to engage with our clients. We offer a fully paid relocation package, ensuring a smooth transition to your new home and workplace.

Key Responsibilities

• Provide high-quality support and assistance to Japanese-speaking clients through various communication channels such as phone, email, and live chat.
• Assist clients with inquiries related to our products and services, ensuring they receive accurate information and support.
• Process customer requests efficiently, maintaining accurate records in our CRM system.
• Address and resolve customer issues and complaints with professionalism and dedication.
• Keep up-to-date with the latest trends and developments within the industry to enhance customer interactions.
• Foster strong relationships with clients, ensuring an excellent customer experience at all times.

Requirements

APAC Community Lead - Layer 1 Blockchain Performance

Location: Remote - Global Remote - Preference for APAC region: Hong Kong, Singapore, Korea, Japan.

Compensation: $150K - $200K

We are the first parallelized layer 1 blockchain, setting a new standard in performance and scalability. Our technology re-writes the most widely adopted execution environment in Web3, allowing applications to benefit from both the speed of Web2 and the decentralization of Web3. We are seeking an experienced APAC Community Lead to significantly expand our presence and mindshare across the Asia Pacific region.

You will be responsible for leading the entire community strategy for the APAC region, focusing on identifying, onboarding, and managing a powerful network of regional advocates and Key Opinion Leaders (KOLs). This role involves creating scalable systems to activate and track advocate output, driving consistent growth in brand presence and engagement through localized campaigns and coordinated messaging. You will be instrumental in closing our regional gap and building a thriving APAC advocate program in collaboration with growth, community, and product teams.

Key Responsibilities:

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Japanese Speaking Customer Service Agent to join a dynamic team, with the added benefit of remote work from Greece and paid relocation support. In this role, you will provide exceptional service to Japanese-speaking customers, helping them navigate inquiries and issues related to our products and services.

Responsibilities

• Assist Japanese-speaking customers via phone, email, and chat by addressing inquiries and providing information on products and services.
• Deliver personalized support, ensuring all customer needs are met with professionalism and efficiency.
• Resolve customer complaints and issues promptly, aiming for high levels of customer satisfaction.
• Document all customer interactions accurately in the CRM system to maintain effective communication and feedback loops.
• Collaborate with internal teams to escalate and resolve complex issues when necessary.
• Stay informed about product updates and company policies to provide accurate information to customers.

Requirements

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do: