Are you a team player with strong troubleshooting skills looking to contribute to a growing organization?

The Application Support Specialist is responsible for maintaining, troubleshooting, and supporting business applications to ensure optimal performance and user satisfaction. This role serves as a key liaison between our users, IT team, and software vendors to resolve technical issues and improve system functionality.

About SARA Plus

SARA Plus is an order entry software designed to help dealers such as AT&T and Direct TV manage their business more effectively.  It is used to track inventory, place orders and provide analytical data.  It provides a single interface that is streamlined to manage all customer orders. 

About DSI

DSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners; through sales management, marketing assistance, hardware logistic solutions, immersive training, engineering expertise, and proprietary software solutions.

We believe that relationships are the most important part of our business. Whether it’s mobility, broadband, video, commercial, residential, Loging & Institutions, Multi Dwelling Units, or all; we are a one-stop solution to help sales partners uncover growth opportunities.

Requirements

Join Mercier Consultancy MD for an exciting opportunity as an Italian Speaking Professional in Sofia, Bulgaria! With fully paid relocation, this position invites talented individuals to immerse themselves in a vibrant city while utilizing their Italian language skills. You'll be a key player in providing exceptional support and services to our clients in various sectors.

Key Responsibilities

• Communicate effectively with Italian-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries, providing thorough information about products and services.
• Process orders and ensure accurate entries within our management systems, maintaining attention to detail.
• Support the team with administrative tasks tied to customer accounts, ensuring timely resolution of issues.
• Collect and analyze customer feedback to enhance service delivery.
• Collaborate with colleagues to foster a positive workplace culture and excellent service standards.

Requirements

ERS ELITE is partnering with a prestigious global automotive manufacturing organization to identify a Cyber Security Specialist to support cybersecurity operations at a major manufacturing facility in West Point, Georgia.

This role will support the protection of enterprise information systems, networks, and digital infrastructure within a high-volume manufacturing environment. The Cyber Security Specialist will assist with maintaining system security, supporting cybersecurity initiatives, and ensuring the integrity of IT systems that support plant operations.

The ideal candidate will have experience working with enterprise networks, systems security, and manufacturing IT environments, along with strong analytical and communication skills to collaborate across departments.

Gritter Francona is seeking an experienced Nuvolo Senior Trainer to support the Nuvolo Clinical EAM and OT Security Operations & Maintenance (O&M) program for the Department of Veterans Affairs (VA) Healthcare Technology Management (HTM) Service Line.

The Nuvolo application is an enterprise asset management (EAM) solution built on the ServiceNow platform, delivering a modern Computerized Maintenance Management System (CMMS). It replaces legacy functionality previously supported by VistA AEMS/MERS and IBM Maximo, enabling improved lifecycle management of clinical assets across Veterans Medical Centers (VAMCs).

The Nuvolo Clinical EAM and OT Security modules enhance clinical asset visibility, work order documentation, preventive maintenance compliance, and operational performance. Improved capabilities reduce downtime of clinical systems and medical devices, strengthening the quality of services provided to clinical staff, Veterans, and their families.

The Senior Trainer plays a critical role in ensuring enterprise-wide adoption, proficiency, and continuous improvement of the Nuvolo platform across lower and Production environments.

The Nuvolo Senior Trainer's duties include but not limited to:

Become a Part of Alumil as a Process Improvement Engineer!

At Alumil, a global leader in architectural aluminum systems manufacturing, we are committed to continuous improvement and innovation in our processes. We are seeking a Process Improvement Engineer to join our operations team and drive initiatives that enhance our manufacturing efficiency and product quality.

About the Role

The Process Improvement Engineer will leverage their expertise in Lean manufacturing and process optimization to analyze existing processes, identify areas for improvement, and implement solutions that align with our operational goals. This role will play a critical part in fostering a culture of continuous improvement, ensuring that our production methods meet the highest standards of efficiency and safety.

Your responsibilities include:

Mercier Consultancy MD is excited to announce an opening for a Back Office Gaming Support Specialist with French, complete with relocation to the beautiful city of Sofia. This position is ideal for individuals looking to combine their passion for gaming with their customer support skills. You will play an essential role in ensuring our French-speaking customers receive the highest level of service and support.

Key Responsibilities

• Provide back office support for gaming-related inquiries from French-speaking customers across multiple communication platforms.
• Work in collaboration with various internal teams to address and resolve customer issues effectively.
• Accurately document customer interactions, as well as internal processes, to create a reliable record for future reference.
• Identify and suggest improvements in operational processes to elevate customer satisfaction and efficiency.
• Stay updated on industry trends, regulations, and gaming products to provide informed and knowledgeable support.
• Participate in continuous training to enhance your skills and gain deeper insights into the gaming industry.

Requirements

Mercier Consultancy MD is delighted to present an exciting opportunity for a Dutch Speaking Customer Service Agent for Booking.com, with the chance to work in the beautiful setting of Greece. In this role, you will provide outstanding customer support to Dutch-speaking clients, assisting them with their travel bookings and inquiries while ensuring a seamless experience.

Responsibilities

• Assist Dutch-speaking customers through phone, email, and chat with inquiries related to travel bookings, accommodations, and other services offered by Booking.com.
• Provide detailed information about properties, pricing, and availability, while helping customers make informed decisions.
• Resolve issues and complaints with a focus on delivering excellent customer satisfaction.
• Maintain accurate records of customer interactions in the CRM system for tracking inquiries and feedback.
• Work closely with team members to ensure a collaborative approach to customer service and problem resolution.
• Stay updated on industry trends and Booking.com promotions to offer relevant assistance to customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for a German Speaking Community Support representative specializing in Social Media, located in the vibrant environment of Greece. In this role, you will be instrumental in providing exceptional support and building a positive community for our German-speaking users across various social media platforms. Your primary focus will be to address inquiries, resolve issues, and ensure high levels of user engagement.

Key Responsibilities

• Deliver timely and professional support to users through social media channels in German.
• Engage actively with the online community by responding to comments, direct messages, and reviews.
• Monitor community interactions to identify trends and potential issues, escalating them to the appropriate departments.
• Collaborate with the marketing and content teams to contribute to engaging social media content.
• Keep abreast of social media trends and best practices to optimize community engagement strategies.
• Assist in creating a welcoming and inclusive environment for all users.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Polish Speaking Customer Service Representatives to join a leading SaaS company based in Greece. This role is perfect for individuals who are enthusiastic about technology and dedicated to providing exceptional customer support. As a vital member of our team, you will assist clients in navigating our software solutions while communicating effectively in Polish.

Key Responsibilities

• Manage customer inquiries related to software products and services via phone, email, and chat in Polish.
• Provide clients with comprehensive information regarding product features, troubleshooting, and technical assistance.
• Assist customers with onboarding and guide them through the software setup and usage.
• Resolve issues, complaints, and technical questions rapidly, ensuring customer satisfaction.
• Document all customer interactions accurately in the CRM system for follow-ups and quality control.
• Collaborate with technical teams to improve the customer experience and resolve complex issues.
• Stay updated on industry trends and software developments to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for German Speaking Customer Service Representatives for a leading SaaS (Software as a Service) company located in Athens. This role is perfect for individuals who have a passion for technology and customer service. As a representative, you will assist clients with their software inquiries and provide support in German, ensuring they have a seamless experience with our SaaS products.

Key Responsibilities

• Respond to customer inquiries regarding the SaaS platform, including features, billing, and technical support via phone, email, and live chat in German.
• Provide guidance on software usage and troubleshoot customer issues to achieve high satisfaction levels.
• Document all interactions with clients in the CRM system for accurate tracking and follow-up.
• Collaborate with development and technical support teams to resolve complex customer issues.
• Keep updated on product developments and enhancements to offer informed assistance to customers.
• Educate customers on best practices and usage tips to maximize their experience with the software.

Requirements