We are seeking an experienced Team Leader – Quality & Training to lead the quality assurance and learning functions within our Customer Support organization. This role is responsible for driving service excellence by developing quality frameworks, leading training initiatives, coaching teams, and implementing continuous improvement programs that enhance customer experience across multiple support channels.

The ideal candidate is a strategic leader with a strong background in customer support operations, quality assurance, and learning & development, capable of managing cross-functional stakeholders while delivering measurable improvements in performance and customer satisfaction.

Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Data Analytics, Data Engineering, Business Intelligence, Machine Learning and AI. Our business value and leadership have been recognized by various market research firms, including Forrester and Gartner.

The Tiger Analytics team is seeking a BI Consultant to deliver innovative tools and solutions to global business teams. This is a cross-functional role that requires strong interpersonal skills and the ability to liaison with technical teams and clients.

Job Duties:

About LawnStarter

LawnStarter is the nation's leading on-demand marketplace for lawn care and outdoor services, with over $100M in annual bookings. We're expanding beyond lawn care to become the one-stop shop for all home services - operating across three brands (LawnStarter, Lawn Love, Home Gnome) on a single shared platform.

About Analytics at LawnStarter

We're a small, senior analytics team supporting the entire company - product, marketing, operations, and finance all run on the data we serve. The foundation is solid: a centralized Redshift data warehouse where all source data lands, modeled in dbt and orchestrated by Airflow, with Segment feeding event data in. You won't be stitching scattered sources together - the platform exists; your job is to make it trustworthy and keep it that way. We're mid-migration to Lightdash as our single BI platform, replacing Tableau and Metabase.

Here's the honest gap: everyone on the team today is an analyst. Data quality, tracking standards, and platform hygiene get done as side work, squeezed between analyses. Nobody wakes up thinking about them - which is exactly the job we're hiring for.

ABOUT NOGIGIDDY

NoGigiddy is a digital platform built for gig workers, side hustlers, and anyone building an income outside the traditional 9-to-5. We connect our community with real earning opportunities — remote jobs, surveys, gig platforms, and financial tools — all in one place, free to access, no gatekeeping. We built what we wish had existed, and we hire people who actually get it.

THE ROLE

Referrals and word-of-mouth are powerful growth engines — and this role exists to pour fuel on them. As our Outreach & Referral Coordinator, you'll manage and grow NoGigiddy's referral program, build relationships with power users and micro-communities, and identify opportunities to get more people sharing NoGigiddy organically. No degree required — just hustle, communication skills, and a knack for building relationships.

ABOUT NOGIGIDDY

NoGigiddy is a digital platform built for gig workers, side hustlers, and anyone building an income outside the traditional 9-to-5. We connect our community with real earning opportunities — remote jobs, surveys, gig platforms, and financial tools — all in one place, free to access, no gatekeeping. We built what we wish had existed, and we hire people who actually get it.

THE ROLE

Referrals and word-of-mouth are powerful growth engines — and this role exists to pour fuel on them. As our Outreach & Referral Coordinator, you'll manage and grow NoGigiddy's referral program, build relationships with power users and micro-communities, and identify opportunities to get more people sharing NoGigiddy organically. No degree required — just hustle, communication skills, and a knack for building relationships.

ABOUT NOGIGIDDY

NoGigiddy is a digital platform built for gig workers, side hustlers, and anyone building an income outside the traditional 9-to-5. We connect our community with real earning opportunities — remote jobs, surveys, gig platforms, and financial tools — all in one place, free to access, no gatekeeping. We built what we wish had existed, and we hire people who actually get it.

THE ROLE

Referrals and word-of-mouth are powerful growth engines — and this role exists to pour fuel on them. As our Outreach & Referral Coordinator, you'll manage and grow NoGigiddy's referral program, build relationships with power users and micro-communities, and identify opportunities to get more people sharing NoGigiddy organically. No degree required — just hustle, communication skills, and a knack for building relationships.

ABOUT NOGIGIDDY

NoGigiddy is a digital platform built for gig workers, side hustlers, and anyone building an income outside the traditional 9-to-5. We connect our community with real earning opportunities — remote jobs, surveys, gig platforms, and financial tools — all in one place, free to access, no gatekeeping. We built what we wish had existed, and we hire people who actually get it.

THE ROLE

Referrals and word-of-mouth are powerful growth engines — and this role exists to pour fuel on them. As our Outreach & Referral Coordinator, you'll manage and grow NoGigiddy's referral program, build relationships with power users and micro-communities, and identify opportunities to get more people sharing NoGigiddy organically. No degree required — just hustle, communication skills, and a knack for building relationships.

ABOUT NOGIGIDDY

NoGigiddy is a digital platform built for gig workers, side hustlers, and anyone building an income outside the traditional 9-to-5. We connect our community with real earning opportunities — remote jobs, surveys, gig platforms, and financial tools — all in one place, free to access, no gatekeeping. We built what we wish had existed, and we hire people who actually get it.

THE ROLE

Referrals and word-of-mouth are powerful growth engines — and this role exists to pour fuel on them. As our Outreach & Referral Coordinator, you'll manage and grow NoGigiddy's referral program, build relationships with power users and micro-communities, and identify opportunities to get more people sharing NoGigiddy organically. No degree required — just hustle, communication skills, and a knack for building relationships.

ABOUT NOGIGIDDY

NoGigiddy is a digital platform built for gig workers, side hustlers, and anyone building an income outside the traditional 9-to-5. We connect our community with real earning opportunities — remote jobs, surveys, gig platforms, and financial tools — all in one place, free to access, no gatekeeping. We built what we wish had existed, and we hire people who actually get it.

THE ROLE

Referrals and word-of-mouth are powerful growth engines — and this role exists to pour fuel on them. As our Outreach & Referral Coordinator, you'll manage and grow NoGigiddy's referral program, build relationships with power users and micro-communities, and identify opportunities to get more people sharing NoGigiddy organically. No degree required — just hustle, communication skills, and a knack for building relationships.

ABOUT NOGIGIDDY

NoGigiddy is a digital platform built for gig workers, side hustlers, and anyone building an income outside the traditional 9-to-5. We connect our community with real earning opportunities — remote jobs, surveys, gig platforms, and financial tools — all in one place, free to access, no gatekeeping. We built what we wish had existed, and we hire people who actually get it.

THE ROLE

Referrals and word-of-mouth are powerful growth engines — and this role exists to pour fuel on them. As our Outreach & Referral Coordinator, you'll manage and grow NoGigiddy's referral program, build relationships with power users and micro-communities, and identify opportunities to get more people sharing NoGigiddy organically. No degree required — just hustle, communication skills, and a knack for building relationships.