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Platform Manager - Cresta

posted by: spj_bot

DSI Systems Inc., an Authorized AT&T Distributor Partner, is seeking a Platform Manager – Cresta to lead the administration, optimization, and strategic evolution of our Cresta AI platform. This role is responsible for maximizing the platform’s impact across Sales and Support by enhancing agent performance, improving operational efficiency, and strengthening the overall customer experience.

Reporting to the Senior Director of Systems Operations, the Platform Manager serves as the subject matter expert for Cresta—overseeing configuration, integrations, analytics, and platform governance. This individual partners cross-functionally with Sales, Operations, Quality, and Training teams to translate business needs into scalable AI-driven solutions, ensuring consistent adoption, measurable performance improvement, and long-term platform value.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

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Junior Customer Support Agent (Marine Ops)

posted by: spj_bot

WHO WE ARE

We are Harbor Lab, an innovative B2B software startup that aims to bring new value to the Shipping community. Our vision is to completely reshape how Shipping Companies and Port Agents operate, provide transparency, and ensure efficiency for all involved parties. We add value to both sides by helping save time, cut costs and make informed decisions. 

Harbor Lab has also been recognized as one of the Best Workplaces in 2022 & 2023 by the Great Place to Work Institute. 

ABOUT THE ROLE 

The Marine Operations Team is part of Harbor Lab’s Partners Support Department, which is responsible for assisting our platform users—including Port Agents, Vendors, and Shipping Companies. 

As a Junior Partners Support Agent, you will play a key role in supporting external stakeholders, primarily Port Agents, while also providing assistance to Shipping Companies. 

The role covers the entire Port Agent user journey—from registration to daily operational support—as well as assisting Shipping Companies by following up with Agents, on their behalf, to ensure timely submission of business-critical documents such as PDAs, FDAs, and others. At the same time, you will also be coordinating and collaborating with internal teams to identify solutions, ensuring seamless interactions with our platform for our users. 

 

WHAT YOU WILL BE DOING 

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Senior Customer Success Manager - (Remote - US)

posted by: spj_bot

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Senior Customer Success Manager in United States.

As a Senior Customer Success Manager, you will be responsible for managing and expanding relationships with high-value enterprise customers, ensuring they receive exceptional value from the solutions provided. Your primary mission will be to drive customer retention, reduce churn, and identify opportunities for cross-selling and upselling within your portfolio. You will collaborate with cross-functional teams to deliver on customer needs, while focusing on growth and long-term customer satisfaction. This role is essential for maintaining strong relationships with key stakeholders and ensuring the continued success of the customers you manage.

Accountabilities:

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