managing integrations

Platform Manager - Zendesk

posted by: spj_bot

DSI Systems Inc., an Authorized AT&T Distributor Partner, is seeking a Platform Manager – Zendesk to lead the ownership, optimization, and strategic evolution of our Zendesk environment. This role is responsible for ensuring operational excellence across Sales, Customer Support, and Operations by delivering scalable workflows, reliable system performance, and actionable reporting insights.

Reporting to the Senior Director of Systems Operations, the Platform Manager serves as the subject matter expert for Zendesk—overseeing configuration, governance, integrations, and continuous improvement initiatives. This individual partners cross-functionally to translate business needs into efficient, data-driven solutions that enhance agent productivity, strengthen customer experience standards, and support continued growth at DSI.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

Job Skills

telephony system configuration customer experience customer support sales ul scalable manage plan managing integrations business requirement management sale management user role dashboards governance performance reporting continuous improvement logistics translate operational experience design analytical skill manager subject matter enterprise systems operational excellence data ingestion enterprise environment life insurance systems operations collaborate reliable workflows operations knowledge base system system performance knowledge base business intelligence operations sales middleware mobility broadband reporting integrity operational reporting API verbal communication skill systems management zendesk logic automations operational efficiency sale operation coordinate CRM proprietary software integrations
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Platform Manager - Cresta

posted by: spj_bot

DSI Systems Inc., an Authorized AT&T Distributor Partner, is seeking a Platform Manager – Cresta to lead the administration, optimization, and strategic evolution of our Cresta AI platform. This role is responsible for maximizing the platform’s impact across Sales and Support by enhancing agent performance, improving operational efficiency, and strengthening the overall customer experience.

Reporting to the Senior Director of Systems Operations, the Platform Manager serves as the subject matter expert for Cresta—overseeing configuration, integrations, analytics, and platform governance. This individual partners cross-functionally with Sales, Operations, Quality, and Training teams to translate business needs into scalable AI-driven solutions, ensuring consistent adoption, measurable performance improvement, and long-term platform value.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

Job Skills

telephony performance improvement leadership customer experience refine ul customer service sales scalable manage plan managing integrations business requirement performance improving sale management dashboards governance troubleshooting reporting tools continuous improvement cross functional collaboration logistics translate operational manager measurable performance subject matter best practice center operations operational excellence sale enablement long term life insurance systems operations support operations analytics workflows stakeholder management coaching effectiveness adoption operations sales mobility broadband verbal communication skill real time quality assurance manage escalations operational efficiency sale operation data mapping coordinate CRM proprietary software integrations
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Product Manager Integrations - (Remote - Multiple locations)

posted by: spj_bot

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Product Manager Integrations in Portugal, Spain, Denmark, Netherlands, United Kingdom.

In this role, you will be responsible for driving the expansion of the company’s integration capabilities by developing partnerships and creating product integrations with key SaaS providers. This involves working cross-functionally with engineering, product, and sales teams to ensure that integrations are aligned with customer needs and that the product is effectively integrated with other systems. You will also manage the entire process of integrating new partners, from the technical and commercial aspects to product launch, ensuring seamless experiences for both customers and partners.

Accountabilities:

Job Skills

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