Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via chats, emails and tickets;
• Managing troubleshooting processes, handling escalations, and backlog maintenance;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with other teams.

What you need to succeed in this role:

Location: New York, United States (Hybrid) - NY area

Hybrid | Full-time

Compensation: $100K - $150K

Our client is an innovative and fast-growing technology service provider that delivers a high-performance, low-latency, and high-throughput distributed messaging system tailored specifically for the Fixed Income electronic trading markets. Because the quality of technical architecture and client engagement is critical to their commercial success, the employer is looking to expand its technical support capabilities within the North American market.

The primary focus is to troubleshoot, diagnose, and resolve sophisticated application, product, and integration anomalies within complex, live electronic trading environments. This is an exceptional opportunity to work alongside industry-leading distributed systems engineers and gain comprehensive exposure across the entirety of a modern financial technology ecosystem.

Key Responsibilities

GoMining is looking for a proactive and reliable System Administrator to manage access rights, IT infrastructure, and employee support across the company.

This role is ideal for someone passionate about security, automation, and operational efficiency — ensuring employees have the right tools and access while maintaining a secure and well-managed IT environment.

The System Administrator will play a key role in access management, hardware and software asset administration, and day-to-day IT support across the organization.

Responsibilities

Access Management & Account Administration

• Process access requests, approvals, and role assignments across corporate systems and services.
• Maintain least-privilege access policies and follow security best practices.
• Manage employee onboarding and offboarding — account creation, access provisioning, device setup, and equipment return.
• Conduct regular access audits and review logs for anomalies or policy violations.
• Maintain an up-to-date access registry across all systems.

Hardware & Infrastructure

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Role Overview

We are seeking a high-caliber Site Reliability Engineer (SRE) to join our Forward Engineering team. You will be the guardian of our production ecosystems, ensuring that our complex, data-driven AI platforms remain resilient, scalable, and highly performant. This role is a hybrid of software engineering and systems architecture, with a specialized focus on MLOps—bridging the gap between model development and production-grade reliability.

Robusta assists organizations in transitioning to a digital-first approach, crafting unforgettable experiences for their customers. We provide strategy, design, product, and technology services to prominent businesses and brands, utilizing our go-to-market expertise to facilitate seamless customer experiences and enhance conversion rates.

About the Role

We are looking for a skilled DevOps Engineer with strong hands-on experience in Google Cloud Platform (GCP) to join our growing engineering team. In this role, you will be responsible for building, scaling, and maintaining reliable cloud infrastructure while driving automation and improving deployment efficiency across the platform.

You will collaborate closely with software engineers and technical teams to ensure system reliability, security, scalability, and operational excellence.

HELIOS (Europe) Technologies GmbH is an independent EU Owned and Operated Company affiliated with ADAPTIT S.A.. HELIOS Europe HQ is located in Dusseldorf Germany with RF and IT support activities in Athens Greece.

This is a full-time position, located in Athens Greece. The Baseband Unit (BBU) Support Engineer is responsible for the installation, commissioning, maintenance, and troubleshooting of HELIOS 5G BBU and gNodeB hardware and software, working along with our 5G RAN Support Team. You will  ensure high performance and reliability for our Private 5G  equipment during commissioning and after sales maintenance.

Key Responsibilities

• Commissioning and Integration: Perform commissioning of 5G BBU/gNodeB, including loading data configuration files, managing site alarms, and verifying functionality.          
• Troubleshooting: Identify, analyze, and resolve 5G network performance, connectivity, and hardware issues (Level 1/2 support).
• Maintenance: Conduct on-site and remote health checks, upgrades, and maintenance of 5G infrastructure. 
• Documentation: Create and maintain technical documentation, including site-specific configuration reports and Root Cause Analysis (RCA).

Requirements

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via chats, emails and tickets;
• Managing troubleshooting processes, handling escalations, and backlog maintenance;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with other teams.

What you need to succeed in this role: