Swedish Speaking Customer Service for Biotechnology industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Swedish Speaking Customer Service Representatives in the Biotechnology industry. If you have a passion for science and a commitment to exceptional customer service, this role is ideal for you. You will be responsible for assisting clients with their inquiries regarding biotechnology products and services, all while providing top-notch support in Swedish.
Key Responsibilities
- Manage customer inquiries related to biotechnology products, applications, and services via phone, email, and live chat in Swedish.
- Provide accurate information on product specifications, usage guidelines, and industry regulations.
- Assist customers with order placements, tracking, and managing account-related inquiries.
- Resolve customer issues and complaints swiftly to ensure a positive experience.
- Document all interactions and maintain accurate records in the CRM system.
- Collaborate with internal teams to enhance product knowledge and service delivery.
- Stay updated on industry trends and company offerings to better serve customers.
Requirements