Mercier Consultancy MD is delighted to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for a leading Cloud Services Provider. This position offers a unique chance to work in Greece, providing outstanding customer support while enjoying the beautiful surroundings of this vibrant country. As a member of our customer service team, you will assist clients in navigating their inquiries regarding cloud services and solutions, all communicated effectively in Dutch.

Key Responsibilities

• Handle customer inquiries related to cloud services, technical specifications, and account issues via phone, email, and chat in Dutch.
• Provide detailed information on cloud offerings, pricing, and benefits to prospective and existing customers.
• Assist clients with account setup, troubleshooting, and optimizing their services.
• Resolve technical issues and customer complaints promptly to ensure high levels of customer satisfaction.
• Document all customer interactions accurately in the CRM system for effective management and follow-up.
• Collaborate with technical teams to enhance service delivery and improve customer experience.
• Stay informed about the latest trends in cloud technology to provide relevant assistance to customers.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for German Speaking Customer Service Representatives for a leading AI & Technology Company based in Athens. This role provides an exciting opportunity for individuals who have a passion for technology and a strong commitment to customer service. As a representative, you will assist customers with inquiries related to our innovative AI solutions, ensuring they receive exceptional support in German.

Key Responsibilities

• Respond to customer inquiries regarding AI products, services, and technical support through phone, email, and live chat in German.
• Guide customers in understanding product features, usage, and troubleshooting common issues.
• Assist in the onboarding of new customers, ensuring they have the tools and knowledge needed to succeed with our technology.
• Document all customer interactions accurately in the CRM system.
• Collaborate with technical teams to escalate and resolve complex issues as needed.
• Stay current on trends in AI and technology to provide informed responses to customer inquiries.

Requirements

Mercier Consultancy MD is thrilled to invite applications for the position of Dutch Speaking Advisor Solutions Specialist in beautiful Greece! This role comes with fully paid relocation, offering you a fantastic opportunity to join our innovative team in a culturally rich environment. As a Solutions Specialist, you will play a crucial role in assisting our clients by providing them with strategic advice and tailored solutions that enhance their business operations.

In this role, you will leverage your expertise to engage with Dutch-speaking clients, understanding their needs and delivering exceptional support. If you are passionate about technology and excel in a customer-focused environment, we would love to hear from you!

Key Responsibilities

• Engage with clients to comprehend their challenges and provide strategic solutions.
• Deliver presentations and training sessions to clients on our products and services.
• Work closely with cross-functional teams to ensure seamless implementation of solutions.
• Act as a trusted advisor, offering insights and recommendations to optimize client satisfaction.
• Gather and analyze client feedback to continuously improve service delivery.
• Stay informed about industry trends and advancements in technology to better serve our clients.

Requirements

Engineering Manager (Player-Coach) - AI & Real-Time Data Platform

Location: On site - San Francisco or New York

We are an ambitious, high-growth AI and Media startup, redefining how organizations comprehend, summarize, and act on insights from real-time traditional and social media data (text, audio, and video). We are seeking a hands-on Engineering Manager to build, lead, and scale our engineering team, driving technical excellence and a high-velocity culture as we rapidly expand our enterprise-grade platform.

This is a critical player-coach role where you will blend technical leadership with hands-on contribution. You will set the technical direction for our stack, scale our infrastructure for enterprise customers, and build a high-performing team. Success requires a constant balance between shipping with urgency to meet customer demands and making sound architectural decisions to ensure long-term scalability and reliability.

What You Will Do:

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Swedish Speaking Customer Service Representatives in the Biotechnology industry. If you have a passion for science and a commitment to exceptional customer service, this role is ideal for you. You will be responsible for assisting clients with their inquiries regarding biotechnology products and services, all while providing top-notch support in Swedish.

Key Responsibilities

• Manage customer inquiries related to biotechnology products, applications, and services via phone, email, and live chat in Swedish.
• Provide accurate information on product specifications, usage guidelines, and industry regulations.
• Assist customers with order placements, tracking, and managing account-related inquiries.
• Resolve customer issues and complaints swiftly to ensure a positive experience.
• Document all interactions and maintain accurate records in the CRM system.
• Collaborate with internal teams to enhance product knowledge and service delivery.
• Stay updated on industry trends and company offerings to better serve customers.

Requirements

DSI, a Dallas-based sales enablement company has an immediate opportunity for an analytical Contact Center Administrator to support and expand the capabilities of our sales call center(s).

As the Contact Center Administrator, you will own the day-to-day operational administration of our call center platform and user management of related user applications for our sales call center team. You will be responsible for system configuration and user management based on best practices and business requirements, provide specialized expertise around products and implementation, and analyze performance metrics.

This position will report through our Systems Operations team and requires daily collaboration with senior level call center management (including international centers).

This is a remote opportunity; candidates must reside in the United States.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.