Gritter Francona is looking for a Project Manager to provide project management, scheduling, analysis, testing, and implementation support for Department of Veterans Affairs (VA) initiatives supporting Community Care Network Next Generation (CCN NG) readiness, Veterans Financial Management Platform (VFMP) modernization, and related Payer Electronic Data Interchange (EDI) modernization efforts. The Project Manager will lead the planning, coordination, and execution of complex healthcare modernization projects while ensuring alignment across multiple business and information technology organizations.

This role is responsible for developing and maintaining comprehensive project schedules that track systems development, modernization activities, implementation readiness, and testing milestones. These schedules will integrate with enterprise Integrated Master Schedules (IMS) supporting CCN NG readiness, VFMP modernization, and related Payer EDI initiatives. The Project Manager will also oversee testing strategy development, integration testing, end-to-end testing, readiness assessments, and weekly executive reporting on project progress, systems readiness, and testing status. Additionally, the Project Manager will support VA project management leadership by coordinating multiple concurrent Payer EDI modernization initiatives through schedule management, task prioritization, dependency tracking, and cross-functional collaboration.

Requirements

The Research Analyst will provide research and analytical support to the IT-Non-IT Workgroup (ITW) within the Veterans Health Administration (VHA). This role is critical in facilitating the IT and non-IT-related initiatives by offering comprehensive research, analysis, and report preparation for decision-making.

The Research Analyst will work closely with various stakeholders to ensure the accurate delivery of project goals by supporting funded and unfunded IT/non-IT initiatives within VHA. This individual will engage in frequent interaction with VHA IT governance bodies and play a pivotal role in ensuring the success of key projects.

Key Responsibilities:

Gritter Francona, Inc. is seeking a versatile Management Analyst to manage multiple initiatives and lead project management and project control/planning activities across various business process modeling and information modeling projects. This role may also include overseeing and managing strategic planning and multi-year programming, coordinating the activities related to capability management boards, ensuring effective communication and alignment of strategic goals, and providing comprehensive project management support. The Management Analyst will work closely with leadership, board leads, and other stakeholders to drive the successful execution of initiatives. 

Key Responsibilities: 

Gritter Francona is seeking an IT Asset Management Subject Matter Expert to support a federal Information Technology Asset Management (ITAM) program. This role will serve as the lead ITAM knowledge resource for an enterprise effort focused on strengthening hardware asset management, software asset management, lifecycle governance, policy alignment, operational processes, data quality, compliance, and strategic planning.

The IT Asset Management Subject Matter Expert will provide both strategic advisory support and hands-on expertise in process design, requirements analysis, policy documentation, governance development, roadmap planning, and future-state operating model development. The ideal candidate has deep experience across both hardware asset management and software asset management and can help stakeholders translate complex ITAM challenges into practical, scalable, and compliant solutions.

Responsibilities

Gritter Francona is seeking an IT Asset Management Senior Analyst to support a federal Information Technology Asset Management (ITAM) program. This role will serve as a senior analytical and coordination resource, supporting the Program Manager and acting as a deputy/backup when needed. The Senior Analyst will help advance enterprise ITAM strategic planning, governance, policy documentation, reporting, compliance readiness, and program execution across hardware asset management and software asset management workstreams.

The ideal candidate has experience supporting federal IT or management consulting programs, developing client-ready strategic and governance deliverables, analyzing complex program information, and coordinating across multiple stakeholders. This role requires someone who can operate above a task-tracking function by helping shape recommendations, synthesize findings, document decisions, and support the development of practical frameworks, plans, and materials for a maturing enterprise ITAM program.

Responsibilities

Gritter Francona is seeking an IT Asset Management Program Manager to support a federal Information Technology Asset Management (ITAM) program. This role will serve as the primary client-facing lead and will oversee the successful delivery of program management support for an enterprise ITAM effort focused on strengthening asset accountability, lifecycle management, governance, reporting, and operational visibility.

The Program Manager will coordinate directly with government program leadership, manage project execution, monitor schedules and deliverables, oversee risk and issue management, and ensure clear communication across stakeholders. The ideal candidate has experience leading federal IT programs, managing complex deliverables, and supporting structured governance, compliance, and reporting activities in a mission-focused environment.

Requirements

Gritter Francona is seeking an IT Asset Management Research & Data Analyst to support a federal Information Technology Asset Management (ITAM) program. This role will provide data analysis, reporting, dashboarding, and performance measurement support for an enterprise ITAM effort focused on improving asset accountability, lifecycle visibility, data quality, compliance, and operational decision-making.

The Research & Data Analyst will analyze ITAM-related data across hardware asset management and software asset management workstreams, develop reports and visualizations, identify trends and anomalies, and support data-driven recommendations for program leadership. The ideal candidate is a strong data analyst who can work with large or complex datasets, translate data into clear insights, and produce accurate, client-ready reporting products.

Responsibilities

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.

About You

The Service Desk Technician provides Level 1 and 2 support for technology devices and applications in the workplace. The role is responsible for timely resolution of incidents and requests received at the Help Desk. The Technician is responsible for provision, build and configuration of company issued devices and those that are in our facilities. They are responsible for initial triage, support and resolution of application incidents and provisioning requests. The technician adheres to IT Service Management (ITSM) processes through consistent logging and resolution of tickets logged in the system. They will maintain workplace device inventory, prepare reports and work on custom projects for business users. The role requires a high level of interaction with business users and IT teams with a mindset to go above and beyond to enable superior customer experience.

What You'll Do:

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do: