Mercier Consultancy MD is excited to announce an opening for Lithuanian Speaking Customer Service Representatives in the Information Technology (IT) industry. This position is an excellent opportunity for individuals who are enthusiastic about technology and have a passion for helping customers. As a member of our customer service team, you will assist clients in navigating technical issues and providing support in Lithuanian, ensuring they have a seamless experience with our IT products and services.

Key Responsibilities

• Handle customer inquiries related to IT products and services via phone, email, and live chat in Lithuanian.
• Provide technical support and troubleshooting assistance for software and hardware issues.
• Educate customers on product features and best practices for optimal use.
• Document customer interactions and solutions in the CRM system for future reference.
• Collaborate with IT teams to escalate and resolve complex technical issues.
• Stay up-to-date with industry trends and advancements to better assist customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for Estonian Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is ideal for individuals who are passionate about technology and have a strong commitment to providing excellent customer support. As a representative, you will assist clients with their IT-related inquiries and ensure they receive outstanding service in Estonian.

Key Responsibilities

• Manage customer inquiries related to IT products and services via phone, email, and chat in Estonian.
• Provide support for software and hardware inquiries, troubleshooting technical issues, and guiding customers through solutions.
• Educate customers on IT solutions, available tools, and service offerings.
• Document all customer interactions accurately in the CRM system for future reference.
• Work closely with technical teams to escalate and resolve complex issues efficiently.
• Stay informed about the latest IT trends, products, and solutions to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to announce a position for Serbian Speaking Customer Service Representatives within the Information Technology (IT) industry. This role is perfect for individuals who have a strong background in IT and are eager to help customers troubleshoot their technical issues. As a crucial part of our customer support team, you will provide assistance and guidance to clients using your fluency in Serbian to ensure effective communication.

Key Responsibilities

• Handle customer inquiries related to IT products and services via phone, email, and chat in Serbian.
• Assist customers with technical issues, software installations, and troubleshooting.
• Provide users with information on system updates, product features, and best practices.
• Document customer interactions and technical issues accurately for future reference.
• Collaborate with IT teams to resolve complex technical problems and improve service delivery.
• Stay updated on new technologies and developments in the IT field to better assist customers.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Norwegian Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is ideal for individuals who are tech-savvy and passionate about providing excellent customer support. As a customer service representative, you will assist clients with their IT-related inquiries and ensure they have a smooth experience while communicating in Norwegian.

Key Responsibilities

• Manage customer inquiries related to IT products, services, and support via phone, email, and chat in Norwegian.
• Guide customers through technical troubleshooting, ensuring clear communication of solutions.
• Provide information on new technologies, software updates, and product features.
• Assist customers with account issues, service inquiries, and order processing.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with technical teams to ensure prompt resolution of customer issues.
• Stay informed about industry trends and new product offerings to provide relevant assistance.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Slovenian Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is perfect for those who are tech-savvy and passionate about providing customer support in the rapidly evolving tech landscape. As a representative, you will assist clients in resolving their IT inquiries, ensuring they receive professional and efficient service in Slovenian.

Key Responsibilities

• Answer customer inquiries regarding IT products and services via phone, email, and chat in Slovenian.
• Assist users with technical issues, software installations, and troubleshooting.
• Provide accurate information on product features, updates, and best practices.
• Document customer interactions and technical resolutions in the CRM system.
• Collaborate with IT support teams to escalate and resolve complex issues.
• Stay up to date with the latest IT trends and technologies to inform and assist customers effectively.

Requirements

Mercier Consultancy MD is excited to present a career opportunity for Slovak Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is perfect for individuals who are tech-savvy and enjoy helping customers solve their IT-related queries. As a customer service representative, you will engage with clients in Slovak, providing assistance, troubleshooting support, and enhancing their experience with our IT solutions.

Key Responsibilities

• Respond to customer inquiries about IT products and services via phone, email, and chat in Slovak.
• Assist customers in troubleshooting technical issues, offering clear and effective solutions.
• Provide information on product features, installation processes, and software updates.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with IT teams to escalate technical issues that require specialized knowledge.
• Stay updated on the latest technology trends and company offerings to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Latvian Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is perfect for individuals who are passionate about technology and dedicated to providing excellent customer support. As a representative, you will engage with clients in Latvian, assisting them with technical inquiries and ensuring they receive the highest level of service.

Key Responsibilities

• Manage customer inquiries related to IT products, services, and support via phone, email, and chat in Latvian.
• Provide troubleshooting assistance, technical support, and guidance on product usage.
• Assist customers with account management, service inquiries, and billing questions.
• Resolve customer complaints and technical issues in a timely and constructive manner.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with technical teams to ensure efficient service delivery and issue resolution.
• Stay updated on industry trends, product features, and enhancements to provide relevant information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Swedish Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is ideal for individuals who are passionate about technology and enjoy providing exceptional customer support. As a representative, you will assist clients in navigating IT solutions and services while ensuring a seamless experience in Swedish.

Key Responsibilities

• Handle customer inquiries related to IT services, software, and hardware troubleshooting via phone, email, and live chat in Swedish.
• Assist customers with account management, service activation, and technical support while providing clear and accurate information.
• Educate customers about new products, services, and updates within the IT sector.
• Resolve customer complaints and technical issues promptly to ensure satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with technical teams to address customer needs and streamline service delivery.
• Stay informed about IT trends, products, and company offerings to provide the most relevant information to customers.

Requirements

Mercier Consultancy MD is excited to announce a position for Finnish Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is perfect for tech-savvy individuals who are passionate about helping customers with their IT-related inquiries and support needs. As part of our dedicated team, you will provide exceptional service in Finnish while guiding clients through their technical challenges.

Key Responsibilities

• Handle customer inquiries related to IT products, services, and technical support via phone, email, and chat in Finnish.
• Assist customers in troubleshooting software and hardware issues, providing clear guidance and solutions.
• Educate clients on product features, updates, and effective usage of IT solutions.
• Document customer interactions accurately and track issues to resolution.
• Collaborate with technical teams to escalate and resolve complex issues.
• Stay updated on the latest IT industry trends and product information to enhance customer service.

Requirements

Company Profile
AHOY is a dynamic venture studio based in the vibrant city of Dubai. Our passion lies in harnessing cutting-edge technology to drive innovation and empower businesses across diverse industries. With a focus on excellence and a commitment to delivering exceptional solutions, we serve as a trusted partner for companies aiming to thrive in today's digital landscape. From web and mobile app development to product prototyping and data processing automation, AHOY offers a comprehensive suite of services tailored to meet the evolving needs of businesses worldwide. Join us as we shape the future of technology and create impactful solutions that drive success for our clients.

Position Overview
AHOY is seeking a motivated and customer-focused Female Technical Support professional to join our support team. In this role, you will be the first point of contact for our clients, addressing their technical queries and providing solutions to enhance their experience with our services. Your strong communication skills and technical expertise will play a key role in ensuring client satisfaction.

Requirements