Excelya is looking for a motivated Quality Safety Officer to join our dedicated Safety team. As part of our company values of Audacity, Care, and Energy, you will contribute to advancing innovative clinical trials that improve patient outcomes.

In this role, you will oversee quality control activities related to pharmacovigilance processes, ensuring compliance with global regulatory requirements, internal procedures, and industry standards while contributing to continuous quality improvement and patient safety.

Key Responsibilities:

• Perform quality control reviews of pharmacovigilance cases to ensure accuracy, completeness, and regulatory compliance.
• Ensure consistency and reliability of safety data entered in pharmacovigilance databases.
• Manage and navigate pharmacovigilance databases to support case review, follow-up, and data quality activities.
• Gain proficiency in internal processes and workflows to ensure compliance and operational excellence.
• Contribute to the continuous improvement of pharmacovigilance quality processes and documentation standards.

Requirements

Education: Bachelor’s degree in Life Sciences, Pharmacy, or a health-related field. Additional training or certification in Pharmacovigilance or Quality Management is a plus.

Mercier Consultancy MD is thrilled to present an exciting opportunity for a German Customer Support Representative in Greece, complete with a relocation package! This position is perfect for individuals who are looking to further their careers in customer service while immersing themselves in the beautiful and historically rich environment of Greece.

Key Responsibilities

• Provide outstanding support to German-speaking customers through various communication channels, including phone, email, and chat.
• Respond to customer inquiries regarding products, services, and company policies promptly and accurately.
• Effectively manage and resolve customer concerns and complaints to ensure high satisfaction levels.
• Document all customer interactions meticulously in our CRM system for continuous quality improvement.
• Collaborate with colleagues across departments to deliver holistic solutions to enhance customer experiences.
• Keep up to date with product knowledge, industry trends, and company offerings to provide informed support.

Requirements