Mercier Consultancy MD is seeking a Danish Speaking Digital Trust & Safety Analyst to join our growing team in Sofia, Bulgaria. This role comes with a fully paid relocation package, providing an excellent opportunity to work in a dynamic and diverse environment. As a key member of our trust and safety team, you will help maintain a secure and positive user experience across our digital platforms.

Key Responsibilities

• Monitor user-generated content and platform activity to detect potential safety issues or violations.
• Investigate reported safety incidents using analytical methods to determine appropriate responses.
• Collaborate with technical, legal, and safety teams to develop robust policies and enforce community guidelines.
• Prepare detailed reports and updates for stakeholders based on findings and trends.
• Stay updated on digital safety trends, emerging risks, and best practices to proactively enhance platform security.
• Engage with users and internal teams to raise awareness and educate on digital safety protocols.

Requirements

Do you speak Dutch fluently and have a passion for social media? Are you ready for an exciting opportunity to live in Athens, Greece, while working in a fast-growing international digital environment?

We are looking for Dutch-speaking Social Media Content Moderators to join the Miele project in Athens. In this role, you will ensure a safe and enjoyable online experience for users by reviewing and moderating digital content for a global platform.

This is a unique chance to combine professional growth with life in one of Europe’s most historic and vibrant capitals. From Mediterranean cuisine to weekend escapes to the Greek islands, Athens offers a lifestyle like no other.

Your Responsibilities

• Review, evaluate, and categorize social media content according to internal guidelines
• Ensure content complies with platform policies and quality standards
• Make objective decisions to maintain a safe and positive online community
• Apply content policies consistently and accurately
• Assist users via chat, email, or phone depending on project needs
• Suggest improvements to workflows and moderation processes
• Follow internal procedures and moderation guidelines at all times

Requirements

Mercier Consultancy MD is excited to announce an opening for a Dutch Speaking Digital Trust and Safety Analyst in Sofia, Bulgaria, with relocation support provided! In this pivotal role, you will contribute to the safety and integrity of our digital platforms, ensuring that users enjoy a secure online experience. Your expertise will be essential in monitoring and addressing safety concerns as they arise.

Key Responsibilities

• Monitor user-generated content and interactions for potential violations of safety policies and guidelines.
• Conduct detailed investigations into reported incidents, using analytical skills to assess data and recommend actions.
• Collaborate with technical and security teams to implement and refine digital safety protocols.
• Prepare comprehensive reports on investigations and safety assessments to inform organizational stakeholders.
• Stay up-to-date with the latest trends in digital safety, threats, and best practices to enhance platform security.
• Engage with users and stakeholders to raise awareness and educate them about digital safety measures.

Requirements

We're looking for Italian speakers for several different projects right now!

Some are located in Athens, others in Chania or Thessaloniki. Most have the option to work remote from Greece too!

What you will do:

• Handle tickets, following support procedures and policies.
• Communicate with customers via chat & e-mail, following support procedures and policies.
• Follow specified workflows for incident identification, escalation, resolution and closure.
• Track and follow cases to ensure they closed in an efficient and timely manner.
• Apply a content policy to digital content and execute handling procedures with consistency.
• Work towards reaching targets as set out by client statement of work as well as internal targets.
• Ensure high quality and safe experiences for both people and businesses.
• Follow company and client procedures and guidelines.

Requirements

We're looking for Finnish speakers for several different projects right now!

Some are located in Athens, others in Chania or Thessaloniki. Most have the option to work remote from Greece too!

What you will do:

• Handle tickets, following support procedures and policies.
• Communicate with customers via chat & e-mail, following support procedures and policies.
• Follow specified workflows for incident identification, escalation, resolution and closure.
• Track and follow cases to ensure they closed in an efficient and timely manner.
• Apply a content policy to digital content and execute handling procedures with consistency.
• Work towards reaching targets as set out by client statement of work as well as internal targets.
• Ensure high quality and safe experiences for both people and businesses.
• Follow company and client procedures and guidelines.

Requirements

Are you passionate about the online world and known for your attention to detail? Would you like to live and work in Athens while being part of an international and fast-growing digital environment?

On behalf of our client, we are looking for Danish-speaking Social Media Content Moderators to join a growing team based in Athens. In this role, you will help maintain a safe and high-quality online experience by reviewing and moderating digital content for a global social media platform.

This is an excellent opportunity for candidates who want to work abroad, gain hands-on experience in online safety and social media, and enjoy life in one of Europe’s most vibrant capitals.

Requirements

• Fluent Danish (spoken and written)
• Very good English skills
• Strong attention to detail and ability to work with sensitive content
• Excellent communication and problem-solving skills
• Comfortable using Windows OS, internet tools, and MS Office
• Ability to work independently and as part of a team
• Professional judgment and ability to separate personal opinions from platform policies
• Previous experience in content moderation, social media, or customer support is an advantage
• Proactive attitude and willingness to learn

Benefits

Mercier Consultancy MD is looking for a Dutch Speaking Digital Trust and Safety Analyst to join our team in beautiful Bulgaria! This role is integral to our efforts in ensuring that our digital platforms are safe and trustworthy for all users. As a Digital Trust and Safety Analyst, you will monitor and manage potential safety issues, contributing to a secure online experience.

Key Responsibilities

• Monitor and analyze user-generated content for compliance with community guidelines and safety standards.
• Investigate reported incidents thoroughly, using data analysis to assess risks and take appropriate actions.
• Collaborate with technical and safety teams to establish and implement effective safety protocols.
• Create comprehensive reports based on investigations and safety assessments to inform stakeholders.
• Stay informed about the latest trends in digital threats and safety practices to proactively enhance platform security.
• Engage with users to promote awareness and understanding of digital safety measures.

Requirements

Join Mercier Consultancy MD as a Digital Trust and Safety Analyst with Dutch in the beautiful country of Greece! This exciting opportunity allows you to work in a dynamic environment while ensuring that our digital platforms remain safe and reliable for users. Your expertise will be essential in monitoring, analyzing, and responding to safety-related issues across our online services.

Key Responsibilities

• Monitor user-generated content and engagements to identify potential risks and enforce community guidelines.
• Thoroughly investigate reports of safety concerns, employing analytical skills to evaluate incidents and recommend actions.
• Collaborate with cross-functional teams, including security and tech departments, to develop and implement effective safety policies and procedures.
• Prepare detailed reports and presentations on findings to inform stakeholders and enhance platform safety.
• Stay updated on digital safety trends and emerging threats to proactively address vulnerabilities.
• Engage with users and stakeholders to promote awareness and understanding of digital safety measures.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Content Moderators who are fluent in French to work in beautiful Greece! This role comes with a fully paid relocation package, making your transition smooth and effortless as you embrace a new adventure in a stunning location. As a Content Moderator, you will be responsible for evaluating user-generated content, ensuring it adheres to community guidelines and helps foster a safe and engaging online environment.

Key Responsibilities

• Moderate and review user-generated content in French to ensure compliance with community standards and guidelines.
• Assess and categorize content accurately according to established policies.
• Identify, report, and manage inappropriate content or user behavior as necessary.
• Provide insights into content trends and user engagement to inform moderation strategies.
• Collaborate with team members to continually improve moderation processes and practices.
• Stay informed on current events and developments that could impact moderation efforts.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Digital Trust and Safety Specialist fluent in Danish to work in Sofia, Bulgaria. In this essential role, you will play a key part in ensuring a safe online environment for our users. Your responsibilities will include monitoring content, addressing safety concerns, and helping to enforce community guidelines to maintain digital integrity.

Key Responsibilities

• Monitor user-generated content and interactions on our platforms for potential violations of safety standards.
• Conduct thorough investigations into reported safety incidents, analyzing information to recommend appropriate actions.
• Collaborate with various teams to develop and enhance safety policies that promote trust and security within the digital community.
• Prepare detailed reports regarding safety incidents and trends, providing insights to support informed decision-making.
• Stay updated on emerging trends and challenges in digital safety to continually improve our safety protocols.
• Engage with users to educate them about safety practices and raise awareness regarding online risks.

Requirements