quality improvement

Veteran Direct Care Program Manager

posted by: spj_bot

The Veterans Health Administration (VHA) Office of Geriatrics and Extended Care (GEC), Veteran Directed Care (VDC) Program is currently implemented at all Department of Veterans Affairs Medical Centers (VAMC). The VDC program provides Veteran-centric services in a sustainable manner and to assist in re-balancing VHA’s investment in Long Term Services and Supports (LTSS), made possible by shifting resources from nursing homes to home and community-based services.

The Program Manager is responsible for the planning, development, implementation, direction, evaluation and continuous improvement of the assigned project. The incumbent oversees both operational and administrative components to ensure that the project is in compliance with VHA policies, directives, and performance metrics.

 

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Exciting Opportunity: German Customer Support in Greece with Relocation

posted by: spj_bot

Mercier Consultancy MD is thrilled to present an exciting opportunity for a German Customer Support Representative in Greece, complete with a relocation package! This position is perfect for individuals who are looking to further their careers in customer service while immersing themselves in the beautiful and historically rich environment of Greece.


Key Responsibilities

  • Provide outstanding support to German-speaking customers through various communication channels, including phone, email, and chat.
  • Respond to customer inquiries regarding products, services, and company policies promptly and accurately.
  • Effectively manage and resolve customer concerns and complaints to ensure high satisfaction levels.
  • Document all customer interactions meticulously in our CRM system for continuous quality improvement.
  • Collaborate with colleagues across departments to deliver holistic solutions to enhance customer experiences.
  • Keep up to date with product knowledge, industry trends, and company offerings to provide informed support.

Requirements

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Data Owner support

posted by: spj_bot

About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role is an exciting opportunity to contribute to a dynamic, ambitious team in Data Management. You will play a critical part in driving innovation and making an impact in the clinical research space, while enjoying a stimulating professional environment that encourages personal and intellectual growth.

Main Responsibilities

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VHA Program Manager

posted by: spj_bot

The Program Manager is responsible for the planning, development, implementation, direction, evaluation and continuous improvement of the assigned project. The incumbent oversees both operational and administrative components to ensure that the project is in compliance with VHA policies, directives, and performance metrics.

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Norwegian Speaking CS Agent For Google - Work In Bulgaria - Paid Relocation

posted by: spj_bot

Mercier Consultancy MD is excited to offer a unique opportunity for a Norwegian Speaking Customer Service Agent for Google, including paid relocation to the beautiful country of Bulgaria. In this pivotal role, you will assist Norwegian-speaking users in navigating Google's extensive range of services, ensuring they have a positive and efficient experience.


Responsibilities

  • Handle customer inquiries in Norwegian through multiple channels, including phone, email, and chat.
  • Provide support for Google's products and services, addressing user questions and concerns with expertise.
  • Troubleshoot issues and provide effective solutions to enhance user satisfaction and engagement.
  • Document customer interactions in the CRM system for reference and quality improvement.
  • Collaborate with other teams within Google to escalate issues and ensure swift resolution.
  • Stay updated on new features, products, and promotional activities to provide accurate information to customers.

Requirements

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Dutch Speaking CS Agent For Cloud-based Storage And File Synchronization

posted by: spj_bot

Mercier Consultancy MD is excited to announce an opening for a Dutch Speaking Customer Service Agent for a leading provider of cloud-based storage and file synchronization solutions. In this role, you will play a vital part in delivering exceptional support to our Dutch-speaking customers, helping them maximize the utility of our innovative services.


Responsibilities

  • Provide support to Dutch-speaking clients through various communication channels, including phone, email, and chat.
  • Assist customers with inquiries regarding cloud storage services, ensuring they understand how to use the product effectively.
  • Troubleshoot technical issues and provide actionable solutions to enhance user experience.
  • Document all customer interactions and feedback in the CRM system for future reference and quality improvement.
  • Collaborate with the technical support team to address complex issues and escalate when necessary.
  • Stay updated on product features, updates, and industry trends to provide accurate information to customers.

Requirements

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Senior Automation Tester

posted by: spj_bot

With more than 20 years of proven experience, QUALCO is a leading Fintech solutions provider, offering a wide range of analytics-driven, highly scalable enterprise software solutions in over 35 countries worldwide. Our end-to-end technology solutions cover a wide range of needs for Banking, Financial Services, Utilities, Insurance, Retail organisations, and beyond.
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We are looking for a highly skilled and experienced Senior Automation Tester with a strong background in test automation, API testing, and performance testing. Proficient in Java-based automation frameworks, CI/CD integration, and scripting, with a passion for improving software quality through efficient test strategies and automation best practices.

Key Responsibilities:

Job Skills

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Senior Applications Tester

posted by: spj_bot

With more than 20 years of proven experience, QUALCO is a leading Fintech solutions provider, offering a wide range of analytics-driven, highly scalable enterprise software solutions in over 35 countries worldwide. Our end-to-end technology solutions cover a wide range of needs for Banking, Financial Services, Utilities, Insurance, Retail organisations, and beyond.
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We are looking for a skilled Senior Applications Tester with experience in manual testing, test planning, and business-focused quality assurance. Strong expertise in drafting test cases, defining acceptance criteria, and ensuring software quality through structured testing methodologies. Capable of implementing basic test automation to support manual efforts. Well-versed in XML document processing and workflows within multilingual legislative environments, ensuring accurate validation of structured data.

Key Responsibilities:

Job Skills

regression testing automated test french quality improvement english refine integrating test jenkins www quality assurance test plans test automation workflows integration exploratory testing agile software quality parsing integrating automated execution system collaborating software development validating xml manual testing com scalable containerization scale certified tester case management github user story test drive development acceptance testing indicators confluence regression tests bash web applications test execution problem solve management traceability smoke test structured data SOAP detail orient test automation executing selenium support basic test servicenow data exchanges groovy collaborate XML IDE virtualization reliability financial service TDD document processing integration testing writing devops disability docker kubernetes test plans general data test suite agile software development adaptability collaboration workflows jira test management e communication project managers tracking defects analytical banking acceptance tests manual test API document structure test planning swagger scripting gitlab teamwork development business data integrity test scenarios system monitoring powershell e certified functional testing test case project manager regulatory requirement international organization test plan managing test technology solution analytics automation version control validation business requirement legislative cloud platforms enterprise software continuous testing transformation functional requirement katalon studio scripts release manager translation
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Telehealth General Practitioner - Medical Doctor

posted by: spj_bot

The Telehealth Physician is responsible for remotely assisting in the delivery of patient care through process of assessment, planning, implementation and evaluation. This position plays a critical role in providing medical oversight and expertise in collaboration with staff, provides patient care and activities that commensurate with their education and demonstrated competencies.

Key Responsibilities

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