Dutch Speaking CS Agent For Cloud-based Storage And File Synchronization
Mercier Consultancy MD is excited to announce an opening for a Dutch Speaking Customer Service Agent for a leading provider of cloud-based storage and file synchronization solutions. In this role, you will play a vital part in delivering exceptional support to our Dutch-speaking customers, helping them maximize the utility of our innovative services.
Responsibilities
- Provide support to Dutch-speaking clients through various communication channels, including phone, email, and chat.
- Assist customers with inquiries regarding cloud storage services, ensuring they understand how to use the product effectively.
- Troubleshoot technical issues and provide actionable solutions to enhance user experience.
- Document all customer interactions and feedback in the CRM system for future reference and quality improvement.
- Collaborate with the technical support team to address complex issues and escalate when necessary.
- Stay updated on product features, updates, and industry trends to provide accurate information to customers.
Requirements