DSI Systems Inc., an Authorized AT&T Distributor Partner, is seeking a dynamic and motivated Training Manager to join our growing team. This role plays a critical part in driving performance by training call center agents and ensuring that our clients’ products and services remain top-of-mind during every customer interaction.

The Training Manager is responsible for developing, implementing, and overseeing comprehensive training programs tailored to the needs of our workforce. This includes assessing business objectives, identifying training gaps, and creating solutions that enhance employee knowledge, performance, and engagement. The ideal candidate will lead various training initiatives, delivering targeted development programs, all with the goal of improving operational effectiveness and ensuring consistent, high-quality support across the organization.

Office requirement: This role will report to our Richardson, Texas office.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

Mercier Consultancy MD is excited to offer an exceptional opportunity for Spanish Speaking Customer Service Representatives in the Legal Services industry, located in Greece. This role is ideal for individuals who are passionate about assisting clients with legal inquiries while providing outstanding customer support in Spanish. You will be a key point of contact for clients seeking legal assistance and support.

Key Responsibilities

• Manage customer inquiries regarding legal services, including case status, appointment scheduling, and document requests via phone, email, and live chat in Spanish.
• Provide clear and accurate information about legal products and services to clients.
• Assist clients with the completion of forms and documentation as needed.
• Handle and resolve any complaints or issues to ensure the highest level of customer satisfaction.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Collaborate with legal professionals to address clients’ concerns and inquiries effectively.
• Stay informed about legal services, industry trends, and regulatory changes to better support clients.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Italian Speaking Customer Service Representatives in the Real Estate industry. If you possess a passion for real estate and have a strong commitment to customer service, this role is a great fit for you. You will be instrumental in assisting clients with their real estate inquiries, helping them make informed decisions while providing exceptional support in Italian.

Key Responsibilities

• Manage customer inquiries regarding real estate listings, rental agreements, and property purchases via phone, email, and live chat in Italian.
• Provide information on properties, neighborhood insights, and market trends to potential buyers and renters.
• Assist clients with scheduling viewings, handling applications, and processing paperwork.
• Resolve customer concerns and inquiries promptly to ensure high levels of satisfaction.
• Document all customer interactions accurately in the customer relationship management (CRM) system.
• Work closely with real estate agents and management teams to improve customer experience and service delivery.
• Stay updated on real estate regulations and market changes to provide accurate guidance.

Requirements

Mercier Consultancy MD is excited to present a unique opportunity for Italian Speaking Customer Service Representatives within the healthcare industry. This role is perfect for individuals who are passionate about providing assistance to patients and healthcare providers, ensuring a smooth experience in navigating healthcare services. As a customer service representative, you will leverage your fluency in Italian to support clients effectively and compassionately.

Key Responsibilities

• Respond to patient and provider inquiries about healthcare services, insurance options, and treatment processes via phone, email, and chat in Italian.
• Assist patients with appointment scheduling, billing questions, and general healthcare information.
• Resolve issues efficiently, providing empathetic support and guidance.
• Accurately document all interactions and maintain detailed records in the system.
• Collaborate with healthcare professionals to provide timely and accurate information to clients.
• Stay updated on healthcare policy changes and service offerings to ensure customers have access to the latest information.

Requirements

Mercier Consultancy MD is delighted to announce an opportunity for French Speaking Customer Service Representatives in the healthcare industry! We are looking for empathetic and resourceful individuals who are passionate about helping others and making a positive impact in healthcare. In this role, you will assist patients and healthcare providers with their inquiries, ensuring they receive the necessary support and information in French.

Key Responsibilities

• Respond to customer inquiries regarding healthcare services, insurance options, and patient support through phone, email, and chat in French.
• Guide patients in navigating the healthcare system, including appointment scheduling and understanding treatments.
• Resolve customer concerns effectively and empathetically, ensuring a positive experience for all.
• Maintain accurate documentation of customer interactions for future reference.
• Collaborate with healthcare professionals and administrative teams to enhance the service experience.
• Stay updated on healthcare policies and services to provide relevant and accurate information.

Requirements

TELCOSERV S.A., part of the ADAPTIT Group, specializes in the installation, parameterization, and maintenance of telecom equipment and network and plays a key role in developing critical infrastructure across Greece.  

ADAPTIT Group, guided by our vision to be the trusted partner for seamless connectivity and cybersecurity, we stay at the forefront of technological advancements in Greece and beyond. Our mission is to create lasting impact through strong partnerships, deep expertise, and resilient, future-ready solutions. Since 2012, we have proudly showcased our work at MWC and remain active members of international business chambers.  

Our culture is grounded in trust, ownership, and collaboration, where open communication, shared purpose, and continuous growth define how we work. As a team, we stay agile and customer-focused, committed to delivering innovative solutions that create value for our people and clients alike. 

Mercier Consultancy MD is excited to announce a vacancy for Spanish Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics services. This position is a perfect fit for individuals who are passionate about the transportation sector and skilled in providing top-notch customer service. In this role, you will assist customers in Spanish, helping them navigate their transportation needs with efficiency and care.

Key Responsibilities

• Handle customer inquiries regarding transportation services, bookings, and pricing via phone, email, and live chat in Spanish.
• Provide information on shipping options, scheduling, and service regulations to ensure clarity and satisfaction.
• Assist customers with service reservations, modifications, and cancellations.
• Resolve customer issues and complaints in a timely and effective manner.
• Maintain accurate documentation of customer interactions and transactions within our CRM system.
• Work closely with operational teams to relay real-time updates about service changes or delays.
• Stay informed about industry trends and service updates to provide informed assistance to customers.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Spanish Speaking Customer Service Representatives in the Real Estate industry. If you are a motivated individual who enjoys assisting clients in navigating real estate inquiries and transactions, this position is perfect for you. You will play a key role in helping customers find their ideal properties while providing top-notch service in Spanish.

Key Responsibilities

• Manage customer inquiries related to real estate listings, property details, and transactions via phone, email, and live chat in Spanish.
• Provide information on market trends, pricing, and the purchasing or renting process.
• Assist clients with scheduling property viewings and understanding loan options.
• Resolve issues or concerns promptly, ensuring customer satisfaction throughout their real estate journey.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with real estate agents and teams to facilitate a seamless customer experience.
• Stay updated on industry developments and changes in real estate regulations.

Requirements

Mercier Consultancy MD is excited to announce an opening for Spanish Speaking Customer Service Representatives in the healthcare industry. This role is perfect for individuals who are passionate about helping others and providing essential support within a vital sector. As a representative, you will assist patients and healthcare professionals with inquiries, ensuring they receive accurate information and compassionate service in Spanish.

Key Responsibilities

• Provide outstanding customer service by addressing inquiries related to healthcare services, insurance, and patient support via phone, email, and chat in Spanish.
• Assist patients in navigating the healthcare system, including appointment scheduling and understanding treatment options.
• Resolve customer concerns efficiently, ensuring a seamless experience.
• Document all customer interactions accurately in the system for future reference.
• Collaborate with healthcare providers to enhance service delivery and patient experience.
• Stay informed on healthcare policies and services to provide accurate and useful information to clients.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Spanish Speaking Customer Service Representatives in the construction industry. This role is ideal for individuals who are enthusiastic about providing excellent customer service and have a background or interest in the construction sector. You will be instrumental in helping clients navigate their questions and concerns related to construction services and projects, communicating effectively in Spanish.

Key Responsibilities

• Handle inquiries from customers regarding construction services, project details, and timelines via phone, email, and chat in Spanish.
• Provide guidance on service offerings, pricing structures, and project management processes.
• Assist clients with scheduling appointments and coordinating project-related activities.
• Resolve complaints or issues thoughtfully and ensure customer satisfaction.
• Document all customer interactions and inquiries accurately in the CRM system.
• Collaborate with project managers and construction teams to relay important information to clients.
• Stay updated on industry practices and company offerings to offer knowledgeable assistance.

Requirements