DSI Systems Inc., an authorized AT&T partner and the nation’s largest home services distributor, is seeking a Knowledge Content Specialist to create, update, and maintain operational knowledge content that supports Field Operations and related teams. This role focuses on translating operational processes into clear, accurate, and usable knowledge base articles, job aids, and reference materials while ensuring documentation remains current and aligned with established standards.

Working under the direction of the Operations Knowledge Manager, the Knowledge Content Specialist partners with subject matter experts to validate content, identify gaps, and recommend improvements. Success in this role requires strong writing and organizational skills, attention to detail, and the ability to manage multiple content updates while maintaining consistency, accuracy, and usability across the organization.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

About us:

Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.

Role Summary:

The Process Excellence & Governance manager is the enterprise owner of process design, improvement, and governance across the company. The role is accountable for defi ning how work fl ows end-to-end within and between departments, ensuring processes are scalable, effi cient, and increasingly enabled by AI and automation.

This role does not run day-to-day operations. Instead, it establishes the process architecture, standards, controls, and continuous improvement system that operational teams execute against.

Key responsibilities:

1. Enterprise Process Ownership

About us:

Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.

Role Summary:

The Process Excellence & Governance manager is the enterprise owner of process design, improvement, and governance across the company. The role is accountable for defi ning how work fl ows end-to-end within and between departments, ensuring processes are scalable, effi cient, and increasingly enabled by AI and automation.

This role does not run day-to-day operations. Instead, it establishes the process architecture, standards, controls, and continuous improvement system that operational teams execute against.

Key responsibilities:

1. Enterprise Process Ownership

Own the company-wide process architecture, including core, supporting, and management processes

Design and document end-to-end, cross-functional processes covering all major value streams

Defi ne clear process ownership, handoff s, decision rights, and escalation paths

Ensure processes are designed for scale, resilience, and regulatory compliance

The Project Scheduler is responsible for developing, maintaining, and monitoring project schedules to ensure timely delivery of milestones and overall project success. Using Microsoft Project, the Scheduler will collaborate closely with project managers, engineers, and stakeholders to track progress, manage dependencies, and identify risks to the project timeline. The ideal candidate possesses strong analytical skills, attention to detail, and expertise in schedule management within complex, multi-phase projects.

Key Responsibilities

Schedule Development & Management

• Create an Integrated Master Schedule
• Create and maintain detailed project schedules using Microsoft Project in alignment with project scope, deliverables, and milestones.
• Update Business Roadmap Tool

• Establish baseline schedules and update progress reports regularly.
• Identify and define task relationships, dependencies, and critical paths.
• Ensure schedule alignment across multiple projects and workstreams.

Monitoring & Reporting

Gestalte mit uns, wie Technologie Unternehmen verändert – und deine Karriere gleich mit.

HSO gehört seit über 21 Jahren zum Microsoft Inner Circle – der exklusiven Top 1 % aller Partner weltweit – und wurde 26-mal als Microsoft Partner of the Year ausgezeichnet. Mit über 30 Jahren Erfahrung, 2.800 Mitarbeitenden aus 43 Nationen und 33 Standorten weltweit verbinden wir technologische Exzellenz mit tiefem Branchenverständnis.

Bei HSO arbeitest du an innovativen Projekten, direkt an der Schnittstelle zwischen Business und moderner Microsoft Cloud – von Dynamics über Azure bis hin zu Data & AI.

Du willst nicht nur beraten, sondern gestalten? Dann werde Teil von HSO und bring dein Know-how dorthin, wo es zählt: in internationale Projekte, moderne Technologien und ein Team, das deinen Anspruch teilt, besser zu sein als gestern.

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