The IT Help Desk Technician provides Level 1 and 2 support for technology devices and applications in the workplace. The role is responsible for timely resolution of incidents and requests received at the Help Desk Desk. The Technician is responsible for provision, build and configuration of company issued devices and those that are in our facilities. They are responsible for initial triage, support and resolution of application incidents and provisioning requests. The technician adheres to IT Service Management (ITSM) processes through consistent logging and resolution of tickets logged in the system. They will maintain workplace device inventory, prepare reports and work on custom projects for business users. The role requires a high level of interaction with business users and IT teams with a mindset to go above and beyond to enable superior customer experience.

What You'll Do:

Mercier Consultancy MD is excited to present an opportunity for Danish Speaking Customer Service Representatives for a leading Payment Solutions Provider, with the added benefit of working in beautiful Greece. This role is perfect for individuals who are passionate about customer service and are eager to assist clients in navigating their payment-related inquiries in Danish.

Key Responsibilities

• Handle customer inquiries regarding payment solutions, transactions, and service support via phone, email, and chat in Danish.
• Provide detailed information on payment processing, system features, and fees associated with services.
• Assist customers with account setup, troubleshooting, and resolving payment issues.
• Resolve customer complaints promptly and ensure a positive customer experience.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with technical teams to address complex inquiries and enhance service delivery.
• Stay informed about the latest industry trends and company offerings to provide relevant assistance.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for Spanish Speaking Customer Service Representatives for a leading Household Appliances Company in Greece. This role is tailored for individuals who are enthusiastic about customer service and household products. As a customer service representative, you will be the first point of contact for Spanish-speaking customers, helping them with their inquiries and ensuring their satisfaction with our products.

Key Responsibilities

• Handle customer inquiries regarding household appliances, including product information, order status, and service support via phone, email, and chat in Spanish.
• Provide accurate information about product features, specifications, and pricing.
• Assist customers with troubleshooting and technical issues related to their appliances.
• Resolve customer complaints effectively and efficiently, ensuring a positive experience.
• Document all customer interactions in the CRM system for accurate follow-up and quality assurance.
• Work collaboratively with technical and product support teams to address customer needs.
• Stay updated on product knowledge and industry trends to offer relevant advice to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Danish Speaking professionals looking to start or advance their careers in Bulgaria with fully paid relocation. This position is perfect for individuals seeking a fresh start in a vibrant country and eager to contribute their skills in a supportive work environment. By joining our team, you can expect to engage in a rewarding role while experiencing the rich culture of Bulgaria.

Key Responsibilities

• Communicate effectively with Danish-speaking clients or customers across various channels.
• Provide exceptional service, support, and information to enhance the client experience.
• Develop and maintain strong relationships with clients to promote loyalty and satisfaction.
• Collaborate with internal teams to address client inquiries and ensure seamless service delivery.
• Assist in developing strategies to improve customer engagement and retention.
• Adhere to company policies and procedures while maintaining customer confidentiality.

Requirements

The Field Installation Technician will beresponsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products.  Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues. who is responsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products.  Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues.

What You'll Do: 

We are currently recruiting on behalf of an international ship management company, a global leader in the industry, a dynamic Service Engineer. The successful candidate will be responsible for the navigation, communication and electronic systems on board vessels. More specifically, the Service Engineer will be providing equipment and service support for the navigation products and ensure cost efficient services and spare part supplies.

Requirements

• University Degree in Electronics/Electrical/Software/Network Engineering or any other related field.
• Experience in a similar position will be considered an advantage
• Excellent communication and interpersonal skills
• High sense of initiative, professionalism and responsibility
• Ability to work under pressure
• Excellent knowledge of the MS Office Suite (Microsoft Office, Word, Excel etc)
• Excellent command of the written and spoken English language
• Flexibility to travel frequently worldwide at short notice

Benefits

• Competitive Remuneration Package
• Medical Cover
• Pension Scheme
• Subsidised lunch
• In-house gym facilities