Are you a natural communicator with a passion for delivering stellar customer service? Do you thrive in a fast-paced, dynamic environment where no two days are the same?
We are expanding our multilingual Customer Support team and looking for a driven, adaptable Danish-Speaking Customer Support Agent to join our operations in vibrant Malta.
In this role, you’ll act as the friendly voice and face of our brand, managing customer interactions across chat, email, and phone. While a background in the iGaming/sports betting industry is a wonderful bonus, it’s not a strict dealbreaker—what matters most to us is your adaptability, positive attitude, and eagerness to learn. We are ready to train and shape the right individual to align with our high standards and ways of working!
Your Responsibilities
Deliver Exceptional Support: Provide top-tier assistance to customers via live chat, phone, and email while maintaining required departmental and individual SLAs.
Be the Brand Ambassador: Act as a professional, empathetic representative of the company during every customer interaction.
Problem Solving & Resolution: Investigate and resolve product or service issues by carefully listening to complaints, identifying root causes, and providing effective solutions.
