The Service Desk Technician provides Level 1 and 2 support for technology devices and applications in the workplace. The role is responsible for timely resolution of incidents and requests received at the Help Desk. The Technician is responsible for provision, build and configuration of company issued devices and those that are in our facilities. They are responsible for initial triage, support and resolution of application incidents and provisioning requests. The technician adheres to IT Service Management (ITSM) processes through consistent logging and resolution of tickets logged in the system. They will maintain workplace device inventory, prepare reports and work on custom projects for business users. The role requires a high level of interaction with business users and IT teams with a mindset to go above and beyond to enable superior customer experience.

What You'll Do:

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Gritter Francona is looking for a Quality, Safety and Value (QSV) Lead to help support the full lifecycle deployment and implementation of the Oracle EHR system throughout Veterans Affairs hospitals.

Job duties include but are not limited to:

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Gritter Francona is looking for a Site Lead to lead and manage operational support for a large-scale, multi-site Electronic Health Record (EHR) system deployment throughout Veterans Affairs hospitals.

Primary responsibilities include:

• Drive planning, execution, and coordination of assigned workstreams, ensuring alignment with project goals, timelines, and budgets.
• Act as the primary point of contact for your workstream, facilitating collaboration among technical teams, clinical stakeholders, site leadership, and senior management.

• Oversee all phases of deployment, including pre-deployment, go-live, and post-deployment optimization.

Core Competencies:

Gritter Francona is looking to hire a Customer Service Technician to support a contract with the Veterans Affairs.

A Customer Service Technician will respond to technical issues escalated by customers. This position will act as a liaison between operations, the client, and Engineering/Development. You are able to respond to end user request for assistance using existing manuals and scripted responses.  Must be able to effectively interact with customers and be able to refer ongoing issues to the appropriate engineering support team.

Requirements

• High school diploma or GED
• Experience with problem solving, debugging, and providing solutions to technical issues
• Ability to prioritize and execute tasks in a high-pressure environment.
• Experience working within a team-oriented, collaborative, agile environment.
• Highly self-motivated and directed with the ability to manage multi-discipline triage calls.
• Experience documenting and communicating work-a-rounds and solutions clearly

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

The Quality Safety Value (QSV) Watch Officer plays a critical role in monitoring, analyzing, and coordinating responses to patient safety, clinical quality, and operational risks during the deployment and sustainment of the VA’s Oracle Health EHR system. This role operates within a command center or watch environment, ensuring real-time situational awareness and rapid escalation of issues that may impact veteran care.

The Watch Officer serves as a central point of coordination across clinical, technical, and operational teams, helping ensure that safety events, system defects, workflow disruptions, and quality concerns are identified, triaged, and resolved effectively.

Gritter Francona is looking for a Quality, Safety and Value (QSV) Lead to help support the full lifecycle deployment and implementation of the Oracle EHR system throughout Veterans Affairs hospitals.

Job duties include but are not limited to:

Gritter Francona is looking for a Site Lead to lead and manage operational support for a large-scale, multi-site Electronic Health Record (EHR) system deployment throughout Veterans Affairs hospitals.

Primary responsibilities include:

• Drive planning, execution, and coordination of assigned workstreams, ensuring alignment with project goals, timelines, and budgets.
• Act as the primary point of contact for your workstream, facilitating collaboration among technical teams, clinical stakeholders, site leadership, and senior management.

• Oversee all phases of deployment, including pre-deployment, go-live, and post-deployment optimization.

Core Competencies: