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IT Help Desk Technician

posted by: spj_bot

The IT Help Desk Technician provides Level 1 and 2 support for technology devices and applications in the workplace. The role is responsible for timely resolution of incidents and requests received at the Help Desk Desk. The Technician is responsible for provision, build and configuration of company issued devices and those that are in our facilities. They are responsible for initial triage, support and resolution of application incidents and provisioning requests. The technician adheres to IT Service Management (ITSM) processes through consistent logging and resolution of tickets logged in the system. They will maintain workplace device inventory, prepare reports and work on custom projects for business users. The role requires a high level of interaction with business users and IT teams with a mindset to go above and beyond to enable superior customer experience.

What You'll Do:

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Italian Speaking Customer Service for Media & Entertainment industry

posted by: spj_bot

Mercier Consultancy MD is excited to present an opportunity for Italian Speaking Customer Service Representatives in the vibrant Media & Entertainment industry. This position is perfect for individuals who are enthusiastic about music, film, and television, and committed to providing outstanding support to our clients. In this role, you will assist customers with inquiries related to media products and services, ensuring an exceptional user experience.


Key Responsibilities

  • Respond to customer inquiries about media and entertainment products, services, and subscriptions via phone, email, and chat in Italian.
  • Provide detailed information regarding content offerings, billing inquiries, and account management.
  • Assist customers in troubleshooting issues related to service access and functionality.
  • Document customer interactions accurately and manage follow-ups as needed.
  • Collaborate with internal teams to enhance service delivery and resolve any customer issues.
  • Stay informed about new releases, promotions, and trends within the media & entertainment sector.

Requirements

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People Analytics Analyst (Remote - US)

posted by: spj_bot

About Jobgether:

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a People Analytics Analyst in the United States.

This role offers an opportunity to shape the future of people data by building scalable reporting and analytics solutions that empower employee growth and strategic decision-making. As a People Analytics Analyst, you’ll play a key role in supporting HR programs, surfacing insights from large datasets, and delivering actionable reporting to business leaders. You'll partner with teams across the organization to provide data solutions that drive performance, equity, and engagement. If you’re passionate about analytics, systems, and driving change through data, this is your chance to make a measurable impact in a fast-paced environment.

Accountabilities:

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