Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor the use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients’ recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans.

The Computer Technician is responsible for customer support for business systems and technology, including, but not limited to; Desktops, Laptops, Mobile Devices, Audio-Visual equipment, cloud and on-premises business applications, new equipment configuration and deployment, User and Computer account creation, employee on-board and off-board operations. Be customer-centric to provide a personalized level of service utilizing Millennium Health’s tools and solutions.

Forward Deployed Engineering Manager

Location: San Francisco, CA (In-person)

On-site | Full-time

Compensation: $150K – $225K • 0.05% – 0.25% Equity

Visa: Will Sponsor

Our client is a high-growth, YC-funded startup in San Francisco building a definitive platform to redefine how engineering teams understand and improve their work. By leveraging modern AI, the organization provides an accurate and actionable view of productivity, impact, and collaboration, moving beyond traditional vanity metrics.

Currently trusted by over 150 customers and experiencing consistent double-digit month-over-month revenue growth, the company has secured a $4.2M seed round from premier venture capital firms. Our client is seeking an exceptional Forward Deployed Engineering Manager to join the core team. This individual will serve as a bridge between the customer and the product, ensuring that users derive maximum value from the platform while directly influencing the company's roadmap and strategy.

Key Responsibilities

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Level 2 Support Engineer in the United States.

As a Level 2 Support Engineer, you will be responsible for providing advanced technical support to the Support Team and Customer Success Managers (CSMs), helping resolve complex product issues. You will collaborate closely with the engineering team to escalate product issues, such as bugs, and leverage your expertise in log management, cloud infrastructure, and database querying to ensure quick resolution. By utilizing tools like Splunk, Datadog, and Jira, you will contribute to maintaining the operational excellence of the platform while ensuring a seamless customer experience. You will also be expected to document technical findings to improve internal knowledge sharing.

Accountabilities:

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor the use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients’ recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans.

The Computer Technician is responsible for customer support for business systems and technology, including, but not limited to; Desktops, Laptops, Mobile Devices, Audio-Visual equipment, cloud and on-premises business applications, new equipment configuration and deployment, User and Computer account creation, employee on-board and off-board operations. Be customer-centric to provide a personalized level of service utilizing Millennium Health’s tools and solutions.