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Customer Service Technician

posted by: spj_bot

Gritter Francona is looking to hire a Customer Service Technician to support a contract with the Veterans Affairs.

A Customer Service Technician will respond to technical issues escalated by customers. This position will act as a liaison between operations, the client, and Engineering/Development. You are able to respond to end user request for assistance using existing manuals and scripted responses.  Must be able to effectively interact with customers and be able to refer ongoing issues to the appropriate engineering support team.

Requirements

  • High school diploma or GED
  • Experience with problem solving, debugging, and providing solutions to technical issues
  • Ability to prioritize and execute tasks in a high-pressure environment.
  • Experience working within a team-oriented, collaborative, agile environment.
  • Highly self-motivated and directed with the ability to manage multi-discipline triage calls.
  • Experience documenting and communicating work-a-rounds and solutions clearly

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Salesforce Developer (Executive Technology) - Octopus by RTG

posted by: spj_bot

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Octopus by RTG is hiring a Salesforce Developer for one of our partners

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