Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

We're looking for Portuguese speakers for several different projects right now!

Some are located in Athens, others in Chania or Thessaloniki. Most have the option to work remote from Greece too!

What you will do:

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in Portuguese
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

Portuguese Customer Service Representative – The Ultimate Expat Experience in Athens

Are you ready to turn your career into an adventure? We are seeking vibrant, communicative individuals to join one of the world’s leading outsourcing partners at their state-of-the-art hub in Athens, Greece.

This isn't just a job; it’s an invitation to live in the cradle of Western civilization while representing some of the most prestigious global brands in tech, retail, and travel.

The Experience

We believe that where you work is just as important as what you do. By joining our team, you aren't just taking a seat in an office; you are joining a multicultural community of over 11,000 employees from 110+ nationalities.

• Sun & Culture: Spend your weekends exploring the Acropolis, lounging on the Athenian Riviera, or island-hopping across the Aegean.
• A Smooth Landing: We provide a complete relocation package, including flight tickets, airport pickup, and initial hotel accommodation to help you settle into your new Mediterranean lifestyle.
• Modern Workspace: Work in "Great Place to Work" certified environments featuring onsite cafeterias, relaxation zones, and organized social events.

Brazilian Portuguese Customer Service Representative – The Ultimate Expat Experience in Athens

Are you ready to turn your career into an adventure? We are seeking vibrant, communicative individuals to join one of the world’s leading outsourcing partners at their state-of-the-art hub in Athens, Greece.

This isn't just a job; it’s an invitation to live in the cradle of Western civilization while representing some of the most prestigious global brands in tech, retail, and travel.

The Experience

We believe that where you work is just as important as what you do. By joining our team, you aren't just taking a seat in an office; you are joining a multicultural community of over 11,000 employees from 110+ nationalities.

• Sun & Culture: Spend your weekends exploring the Acropolis, lounging on the Athenian Riviera, or island-hopping across the Aegean.
• A Smooth Landing: We provide a complete relocation package, including flight tickets, airport pickup, and initial hotel accommodation to help you settle into your new Mediterranean lifestyle.
• Modern Workspace: Work in "Great Place to Work" certified environments featuring onsite cafeterias, relaxation zones, and organized social events.

Mercier Consultancy MD is excited to announce an opening for a Content Moderator proficient in Portuguese to work in beautiful Greece! This position includes a fully paid relocation package, allowing you to experience the rich culture and stunning landscapes of Greece while ensuring a safe online environment for users. As a Content Moderator, you will be responsible for reviewing and managing user-generated content to ensure compliance with our community guidelines, specifically for our Portuguese-speaking audience.

Key Responsibilities

• Moderate and evaluate user-generated content in Portuguese to ensure it aligns with community standards.
• Classify and assess content based on established moderation policies.
• Identify and report inappropriate content or violations to the relevant teams.
• Provide insights on content trends and user interactions to support moderation strategies.
• Collaborate effectively with colleagues to enhance content moderation processes.
• Stay informed about company policies concerning content moderation and community engagement.

Requirements

Mercier Consultancy MD is excited to offer a wonderful opportunity for Portuguese Speaking Customer Service Representatives, with the chance to work in vibrant Sofia, Bulgaria. This role is ideally suited for individuals who are passionate about delivering high-quality customer service and providing assistance to clients in Portuguese. As a representative, you will engage with customers, helping them navigate their inquiries and enhancing their overall experience.

Key Responsibilities

• Handle customer inquiries related to products and services via phone, email, and chat in Portuguese.
• Provide accurate information on company offerings, policies, and troubleshooting methods.
• Assist customers with account management, order processes, and any issues they may encounter.
• Resolve customer complaints and inquiries promptly to ensure a high level of customer satisfaction.
• Document all interactions and feedback in the CRM system for proper record-keeping.
• Collaborate with internal teams to enhance customer service delivery and address client needs effectively.
• Stay informed about market trends and product updates to offer relevant and helpful solutions.

Requirements

Mercier Consultancy MD is seeking enthusiastic Portuguese Speaking Customer Care Representatives to join our team in vibrant Sofia, Bulgaria! This role offers a fantastic opportunity to engage with your native language while providing exceptional support to our customers. If you have a passion for helping people and want to work in a dynamic environment, we want you to be part of our customer care team!

Key Responsibilities

• Deliver excellent customer service in Portuguese through various channels, including phone, email, and live chat.
• Assist customers with inquiries regarding products, orders, accounts, and general company information.
• Resolve customer complaints efficiently while maintaining a positive experience.
• Document all customer interactions in our CRM system and follow up as needed.
• Collaborate with internal teams to improve the customer experience and service delivery.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Requirements

Mercier Consultancy MD is seeking a dynamic Portuguese Speaking B2B Solutions Consultant to join our vibrant team in Sofia, Bulgaria! We offer fully paid relocation to assist the right candidate in making this exciting transition. In this role, you will connect with businesses, understand their needs, and deliver customized solutions that drive success. If you have a passion for B2B solutions and exceptional client engagement skills, we want to meet you!

Key Responsibilities

• Engage with business clients to assess their needs and identify opportunities for growth.
• Develop and present tailored B2B solutions that address client challenges and enhance their operations.
• Act as a trusted advisor, providing insights and recommendations on the best practices and product features.
• Collaborate with internal teams to ensure smooth implementation and support of solutions offered to clients.
• Conduct training sessions for clients, empowering them to fully leverage our products and services.
• Stay informed about industry trends and market developments to provide relevant guidance to clients.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Portuguese Speaking Customer Service Representatives at a reputable Logistics & Courier Company, based in the beautiful setting of Greece. This role is perfect for individuals who are enthusiastic about logistics and dedicated to providing excellent customer support. As a representative, you will assist clients in Portuguese, helping them with inquiries related to shipping, delivery, and logistics solutions.

Key Responsibilities

• Manage customer inquiries related to logistics and courier services, including tracking shipments, delivery times, and account management via phone, email, and chat in Portuguese.
• Provide clear and accurate information about shipping options, pricing, and logistics solutions available.
• Assist customers with resolving any issues related to their shipments, ensuring timely and effective solutions.
• Document all customer interactions in the CRM system for accurate tracking and follow-up.
• Collaborate with internal teams and external partners to improve service delivery and customer satisfaction.
• Stay informed about logistics trends and regulatory changes to provide relevant advice to customers.

Requirements