Come Join Our Team! First Division Consulting (FirstDiv) provides program management, acquisition, logistics, field service representative, explosive ordnance disposal, and personnel support services to Department of Defense and Federal Government Agencies. We are a Virgina Verified Service-Disabled Veteran-Owned Small Business and a Small Disadvantaged Business. If you are looking for a company who has an overall rating on Glassdoor of 4.8 and who puts their people first, then continue to read below and join the FirstDiv team!

First Division Consulting is seeking a highly proficient logistician to establish and manage U.S. Army supply data, to ensure accuracy and maintain data integrity.  The Logistics Management Analyst II will perform data collection and analysis, collaborate with external agencies, product managers, and other logistics personnel and ensure efficient planning of and maintenance of life cycle programs. To ensure success as a Life Cycle Logistics Management Analyst II, an ideal candidate will exhibit knowledge of DoD supply life cycle system policy and procedures, whose expertise results in appropriate inventory, reliable information for leaders, and performance as an essential part of a highly motivated team.

The contractor shall perform the following:

Mercier Consultancy MD is excited to welcome a Portuguese Speaking Fitbit Products Support Specialist to our team in Sofia, Bulgaria. This role is an excellent opportunity for individuals who are passionate about fitness technology and customer service. You will assist Portuguese-speaking customers in navigating their Fitbit products, ensuring they have the best possible experience while achieving their health and wellness goals.

Key Responsibilities

• Deliver exceptional customer support to Portuguese-speaking clients through various channels, including phone, email, and chat.
• Assist customers with product setup, troubleshooting, and inquiries regarding features and functionalities.
• Provide knowledgeable guidance on health tracking, device synchronization, and app usage.
• Maintain accurate documentation of customer interactions and resolutions in our CRM system.
• Collaborate with technical teams to resolve complex customer issues that require further investigation.
• Stay updated on Fitbit product developments and health tracking trends to enhance customer service.

Requirements

Mercier Consultancy MD is thrilled to offer a fantastic opportunity for a Fitbit Products Support Specialist to join our team in Sofia, Bulgaria. We are looking for passionate individuals who want to help our customers enjoy the full benefits of their Fitbit products. This position comes with paid relocation, making it an ideal choice for those looking to embark on a new adventure while providing top-notch customer support.

Key Responsibilities

• Deliver exceptional customer support to users of Fitbit products through various channels including phone, email, and chat.
• Assist customers with product setup, troubleshooting issues, and inquiries about features and functionalities.
• Provide detailed guidance on health tracking, device syncing, and application usage to enhance the customer experience.
• Document interactions and resolutions accurately in our CRM system.
• Collaborate with our technical support team to resolve complex issues that require escalation.
• Keep up-to-date with the latest Fitbit product developments and health technology trends to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Dutch Speaking Fitbit Products Support Specialist to join our vibrant team in Sofia, Bulgaria. If you are passionate about health technology and providing excellent customer service, this role is tailored for you. As a specialist, you will assist Dutch-speaking customers in optimizing their experience with Fitbit products, ensuring they receive the support they need for their health and wellness journeys.

Key Responsibilities

• Provide high-quality customer support to Dutch-speaking users through various channels, including phone, email, and chat.
• Assist customers with device setup, troubleshooting, and inquiries related to product functionalities.
• Offer knowledgeable advice on health tracking features and assist with app usage for an optimal customer experience.
• Ensure accurate documentation of customer interactions and solutions in our CRM system.
• Partner with technical support teams to address and resolve complex customer issues when necessary.
• Stay updated on the latest Fitbit products and health tracking trends to enhance customer support efforts.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for Spanish Speaking Customer Service Representatives for a leading Household Appliances Company in Greece. This role is tailored for individuals who are enthusiastic about customer service and household products. As a customer service representative, you will be the first point of contact for Spanish-speaking customers, helping them with their inquiries and ensuring their satisfaction with our products.

Key Responsibilities

• Handle customer inquiries regarding household appliances, including product information, order status, and service support via phone, email, and chat in Spanish.
• Provide accurate information about product features, specifications, and pricing.
• Assist customers with troubleshooting and technical issues related to their appliances.
• Resolve customer complaints effectively and efficiently, ensuring a positive experience.
• Document all customer interactions in the CRM system for accurate follow-up and quality assurance.
• Work collaboratively with technical and product support teams to address customer needs.
• Stay updated on product knowledge and industry trends to offer relevant advice to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for an Italian Speaking Support Agent to join our team dedicated to a leading home appliances company. This position is based in Greece and is ideal for individuals who are passionate about customer service and home technology. As an Italian Speaking Support Agent, you will play a crucial role in assisting our Italian-speaking customers, ensuring they receive the support and information they need regarding our home appliances products.

Key Responsibilities

• Deliver exceptional customer support to Italian-speaking clients through phone, email, and chat.
• Assist customers with inquiries regarding product features, troubleshooting, and warranty information.
• Effectively resolve customer issues and complaints to maintain high satisfaction rates.
• Document customer interactions and issues in our CRM system for accurate tracking and follow-up.
• Collaborate with technical teams to provide customers with timely solutions and updates.
• Stay up-to-date on product knowledge, services, and company policies to provide accurate information to customers.

Requirements

Mercier Consultancy MD is seeking a Nederlandstalige Klantenservice Medewerker (Dutch Customer Service Representative) for our Smart & Huishoudelijke Apparaten division. In this pivotal role, you will be responsible for providing exceptional customer service to our Dutch-speaking clients, addressing their inquiries and ensuring satisfaction with our smart and household appliances.

Key Responsibilities

• Handle customer inquiries regarding smart and household appliances via phone, email, and chat, ensuring a positive customer experience.
• Provide accurate information and troubleshooting assistance for our products to resolve customer issues effectively.
• Document customer interactions and feedback to help improve our services and product offerings.
• Collaborate with the technical support team to address complex customer inquiries and escalations.
• Stay updated on product knowledge and company policies to provide timely assistance.
• Assist in the development of customer service materials and training resources to enhance team performance.

Requirements

Mercier Consultancy MD is thrilled to announce exciting job opportunities for German speakers looking to take their career to Greece! We offer a fully paid relocation package, making this the perfect chance to explore a new country while advancing your professional journey. In our customer care roles, you will engage with German-speaking clients and provide exceptional service across various sectors.

Key Responsibilities

• Communicate with customers in German via multiple channels including phone, email, and live chat.
• Assist customers by addressing inquiries, providing product support, and resolving issues efficiently.
• Document customer interactions and feedback accurately in our CRM system for continuous improvement.
• Easily navigate and promote our product offerings to enhance customer experience.
• Collaborate with team members to identify and implement process improvements.
• Maintain knowledge of company offerings, policies, and industry trends to better assist customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Danish Speaking Products Support Specialist to join our team in Sofia, Bulgaria. This role is ideal for individuals who are enthusiastic about customer service and technology, and who want to assist Danish-speaking customers in maximizing their experience with our products. As a key member of our support team, you will be the first point of contact for customers and play a crucial role in their satisfaction.

Key Responsibilities

• Provide exceptional customer support to Danish-speaking users through phone, email, and chat channels.
• Help customers with inquiries regarding product features, functionalities, and troubleshooting.
• Guide customers through setup processes and resolutions for any product-related issues.
• Document customer interactions thoroughly in our CRM system to ensure accurate records.
• Collaborate with the technical support team for advanced troubleshooting and issue resolution.
• Stay informed about product updates and industry trends to enhance customer interactions.

Requirements

Join Mercier Consultancy MD as a Danish Speaking Products Support Specialist based in Sofia, Bulgaria, with a fully paid relocation! This exciting opportunity allows you to combine your language skills and passion for customer service while helping Danish-speaking customers navigate our innovative products. Your role will be pivotal in enhancing customer satisfaction and ensuring that users get the most out of their experience.

Key Responsibilities

• Provide exceptional support to Danish-speaking customers via phone, email, and chat regarding our product offerings.
• Assist customers with product inquiries, setup processes, and troubleshooting issues effectively.
• Guide users through product features, ensuring they understand how to maximize their benefits.
• Document all customer interactions and resolutions in the CRM system with attention to detail.
• Collaborate with technical teams to resolve advanced issues and improve product functionality.
• Remain informed about the latest product updates and industry trends to provide informed advice to customers.

Requirements