Mercier Consultancy MD is excited to announce a fantastic opportunity for Spanish Speaking Customer Service Representatives for a leading Household Appliances Company in Greece. This role is tailored for individuals who are enthusiastic about customer service and household products. As a customer service representative, you will be the first point of contact for Spanish-speaking customers, helping them with their inquiries and ensuring their satisfaction with our products.

Key Responsibilities

• Handle customer inquiries regarding household appliances, including product information, order status, and service support via phone, email, and chat in Spanish.
• Provide accurate information about product features, specifications, and pricing.
• Assist customers with troubleshooting and technical issues related to their appliances.
• Resolve customer complaints effectively and efficiently, ensuring a positive experience.
• Document all customer interactions in the CRM system for accurate follow-up and quality assurance.
• Work collaboratively with technical and product support teams to address customer needs.
• Stay updated on product knowledge and industry trends to offer relevant advice to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for an Italian Speaking Support Agent to join our team dedicated to a leading home appliances company. This position is based in Greece and is ideal for individuals who are passionate about customer service and home technology. As an Italian Speaking Support Agent, you will play a crucial role in assisting our Italian-speaking customers, ensuring they receive the support and information they need regarding our home appliances products.

Key Responsibilities

• Deliver exceptional customer support to Italian-speaking clients through phone, email, and chat.
• Assist customers with inquiries regarding product features, troubleshooting, and warranty information.
• Effectively resolve customer issues and complaints to maintain high satisfaction rates.
• Document customer interactions and issues in our CRM system for accurate tracking and follow-up.
• Collaborate with technical teams to provide customers with timely solutions and updates.
• Stay up-to-date on product knowledge, services, and company policies to provide accurate information to customers.

Requirements

Mercier Consultancy MD is seeking a Nederlandstalige Klantenservice Medewerker (Dutch Customer Service Representative) for our Smart & Huishoudelijke Apparaten division. In this pivotal role, you will be responsible for providing exceptional customer service to our Dutch-speaking clients, addressing their inquiries and ensuring satisfaction with our smart and household appliances.

Key Responsibilities

• Handle customer inquiries regarding smart and household appliances via phone, email, and chat, ensuring a positive customer experience.
• Provide accurate information and troubleshooting assistance for our products to resolve customer issues effectively.
• Document customer interactions and feedback to help improve our services and product offerings.
• Collaborate with the technical support team to address complex customer inquiries and escalations.
• Stay updated on product knowledge and company policies to provide timely assistance.
• Assist in the development of customer service materials and training resources to enhance team performance.

Requirements

Mercier Consultancy MD is thrilled to announce exciting job opportunities for German speakers looking to take their career to Greece! We offer a fully paid relocation package, making this the perfect chance to explore a new country while advancing your professional journey. In our customer care roles, you will engage with German-speaking clients and provide exceptional service across various sectors.

Key Responsibilities

• Communicate with customers in German via multiple channels including phone, email, and live chat.
• Assist customers by addressing inquiries, providing product support, and resolving issues efficiently.
• Document customer interactions and feedback accurately in our CRM system for continuous improvement.
• Easily navigate and promote our product offerings to enhance customer experience.
• Collaborate with team members to identify and implement process improvements.
• Maintain knowledge of company offerings, policies, and industry trends to better assist customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Danish Speaking Products Support Specialist to join our team in Sofia, Bulgaria. This role is ideal for individuals who are enthusiastic about customer service and technology, and who want to assist Danish-speaking customers in maximizing their experience with our products. As a key member of our support team, you will be the first point of contact for customers and play a crucial role in their satisfaction.

Key Responsibilities

• Provide exceptional customer support to Danish-speaking users through phone, email, and chat channels.
• Help customers with inquiries regarding product features, functionalities, and troubleshooting.
• Guide customers through setup processes and resolutions for any product-related issues.
• Document customer interactions thoroughly in our CRM system to ensure accurate records.
• Collaborate with the technical support team for advanced troubleshooting and issue resolution.
• Stay informed about product updates and industry trends to enhance customer interactions.

Requirements

Join Mercier Consultancy MD as a Danish Speaking Products Support Specialist based in Sofia, Bulgaria, with a fully paid relocation! This exciting opportunity allows you to combine your language skills and passion for customer service while helping Danish-speaking customers navigate our innovative products. Your role will be pivotal in enhancing customer satisfaction and ensuring that users get the most out of their experience.

Key Responsibilities

• Provide exceptional support to Danish-speaking customers via phone, email, and chat regarding our product offerings.
• Assist customers with product inquiries, setup processes, and troubleshooting issues effectively.
• Guide users through product features, ensuring they understand how to maximize their benefits.
• Document all customer interactions and resolutions in the CRM system with attention to detail.
• Collaborate with technical teams to resolve advanced issues and improve product functionality.
• Remain informed about the latest product updates and industry trends to provide informed advice to customers.

Requirements

Mercier Consultancy MD is on the lookout for a dedicated Danish Speaking Fitbit Products Support Specialist to join our team in Sofia, Bulgaria. This role is perfect for individuals who are enthusiastic about technology and fitness, and are eager to support Danish-speaking customers in utilizing their Fitbit products effectively. Your support will guide customers to achieve their health and wellness goals through our innovative technology.

Key Responsibilities

• Provide outstanding customer support to Danish-speaking users via phone, email, and chat regarding Fitbit products.
• Assist customers with device setup, troubleshooting issues, and inquiries about product functions.
• Offer insightful advice on health tracking features and app integration to optimize user experience.
• Document every customer interaction and resolution in our CRM system meticulously.
• Collaborate with technical teams to address and resolve complex issues requiring escalation.
• Stay current on product updates, features, and health tracking trends to enhance customer assistance.

Requirements

We are looking for a highly analytical and detail-oriented Analyst / Business Assistant who will support executive decision-making through modeling, data control, and operational coordination.

This role combines analytical work, product support, and operational assistance — ideal for someone who is fast, structured, and comfortable working directly with top management..

Responsibilities

• Build and maintain financial and operational models to support strategic decisions.
• Assist with procurement and logistics of mining equipment (selection, delivery coordination, cost tracking).
• Monitor and analyze key product metrics:

– NFT pricing

– automatic shutdown system

– “miner in installments” product

• Develop and update profitability and cost-efficiency models for hosting services.
• Maintain several operational spreadsheets and dashboards, ensuring daily updates and 100% data accuracy.
• Prepare short reports, insights, and options for decision-making.
• Work closely with executive leadership to support ongoing operational and strategic initiatives.

Requirements

Join Mercier Consultancy MD as a Fitbit Products Support Specialist with Danish in Sofia, Bulgaria! This exciting opportunity is perfect for individuals eager to engage with customers and help them maximize their experience with Fitbit products. As a specialist, you will provide essential support to our Danish-speaking users, assisting them in navigating their health and fitness journeys with our technology.

Key Responsibilities

• Offer exceptional customer support to Danish-speaking clients through phone, email, and chat regarding Fitbit products.
• Assist customers in setting up devices, troubleshooting issues, and understanding product features.
• Provide valuable insights on health tracking, including advice on utilizing the app and product functionalities effectively.
• Document all customer interactions and resolutions accurately in our CRM system.
• Collaborate with technical teams to escalate complex issues when necessary.
• Keep informed about the latest Fitbit products and updates to provide informed assistance to customers.

Requirements

Mercier Consultancy MD is looking for a Danish Speaking Fitbit Products Support Specialist to join our team in Sofia, Bulgaria. This role is ideal for individuals who love technology and are eager to assist customers in maximizing their experience with Fitbit products. You will be responsible for providing high-quality support to our Danish-speaking clientele, ensuring they receive the assistance they need to achieve their health and fitness goals.

Key Responsibilities

• Deliver excellent customer support to Danish-speaking customers via phone, email, and chat regarding Fitbit products.
• Help clients set up their devices, troubleshoot issues, and understand product features.
• Provide insightful advice on health tracking and the use of the accompanying mobile app.
• Document all customer interactions clearly and accurately in the CRM system.
• Collaborate with technical teams for complex issues requiring escalation.
• Stay informed about new Fitbit products and updates to deliver informed support.

Requirements