Please note that the position is based in Sofia, Bulgaria. Relocation package is included for candidates applying from outside of Bulgaria.

Join our client in Bulgaria as a Finnish-speaking Customer Service Agent for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. Our client is seeking professionals with strong communication skills to help users maximize their product experience.

Key Responsibilities:

• Deliver professional support for our client's products and services, maintaining a stellar customer satisfaction rate 
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our client's customers
• Engage customers through multiple channels, including phone, email and chat
• Resolve customer inquiries within agreed SLAs, using our client's comprehensive knowledge base and established protocols 
• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores 
• Collaborate with team members to share best practices and contribute to the knowledge base 
• Participate in ongoing training and stay updated on product knowledge and industry trends

Requirements

What You'll Need:

Tiger Analytics is a global leader in AI and advanced analytics consulting, empowering Fortune 1000 companies to solve their toughest business challenges. We are on a mission to push the boundaries of what AI can do, providing data-driven certainty for a better tomorrow. Our diverse team of over 6,000 technologists and consultants operates across five continents, building cutting-edge ML and data solutions at scale. Join us to do great work and shape the future of enterprise AI. 

As an Innovation engineer, you will play a pivotal role in driving ideation, rapid prototyping, and early-stage incubation of AI and GenAI initiatives. We are obsessed with customer centricity and strongly believe in an "outside in" human centered approach. You will help craft the innovation lifecycle—from problem discovery to proof-of-concept and transition to path 2 pilot — working closely with business partners, platform engineers, product, and researchers.

This is a hands-on, highly collaborative role that bridges the gap between imagination and implementation—leveraging platform capabilities, reference architectures, standards, and starter kits. You’ll also play a key role in shaping strategy and recommendations through experimentation and assessment, presenting insights to stakeholders with clarity and impact. Strong storytelling skills and the ability to craft compelling slide decks and pitch presentations are essential to success in this role.

Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Various market research firms, including Forrester and Gartner, have recognized our business value and leadership. We are seeking someone with a good blend of business consulting skills and a data analytics background. If you are passionate about working on unstructured business problems that can be solved using data, we would like to talk to you.

Responsibilities

Tiger Analytics is pioneering what AI and analytics can do to solve some of the toughest problems faced by organizations globally. We develop bespoke solutions powered by data and technology for several Fortune 100 companies. We have offices in multiple cities across the US, UK, India, and Singapore, and a substantial remote global workforce. Our business value and leadership has been recognized by various market research firms, including Forrester and Gartner.

We are seeking an experienced Credit Risk Strategy Specialist to lead the development and management of credit risk strategies, ensuring alignment with enterprise profitability and risk tolerance. The ideal candidate will have hands-on expertise in consumer credit risk, strategy optimization, and advanced statistical modeling techniques.

Requirements

We are hiring on behalf of our client a Conference Manager, who will be working on the biggest expos and conferences in the fintech industry, online trading, and digital assets. This role is responsible for organizing and curating the event agenda, topics and speakers.

In this role, you will be responsible for researching and developing exceptional event agendas, identifying key industry topics and securing high-profile speakers. Your expertise will ensure that our events feature cutting-edge content and attract leading figures in the industry.

Responsibilities

Join ALUMIL as an Operations Executive and take the lead in optimizing our operational processes to enhance efficiency and productivity!

At ALUMIL, we pride ourselves on innovation and excellence in the architectural aluminum industry. We are looking for a proactive Operations Executive who will play a crucial role in managing daily operations and ensuring the seamless execution of our business strategies.

Your Role

As an Operations Executive, you will be responsible for overseeing various operational functions, implementing best practices, and driving improvements to achieve operational excellence. You will work closely with cross-functional teams to ensure that all processes run smoothly and that we meet our strategic goals.

Key Responsibilities:

We are recruiting on behalf of our client, a leading Marketing Agency with expertise in the online trading, fintech and financial services industries, a talented Customer Success Executive.

Main Responsibilities

• Client Relationship Management
  Build and manage client relationships independently, ensuring strong engagement, satisfaction and long-term retention.

• Behaviour & Market Analysis
  Analyse client behaviour and industry trends to identify opportunities for improving services and enhancing the client experience.

• Cross-Team Collaboration
  Work closely with marketing, product and support teams to address client needs and deliver integrated solutions.

• CRM & Data Management
  Maintain accurate and up-to-date client records in CRM systems, supporting data-driven decision-making and personalized outreach.

• Onboarding & Compliance
  Oversee the onboarding of new clients, ensuring a smooth experience and full compliance with regulatory requirements.
  
• Targeted Communication & Campaigns
  Develop and implement strategic communication and marketing campaigns tailored to different client segments.