SupportYourApp is a global Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.
If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

What you will do:

• Deliver outstanding customer support via chats and emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

Mercier Consultancy Global invites you to be part of our dynamic team as a German Speaking Customer Support Specialist for a leading gaming company in Athens. This exciting opportunity is perfect for passionate individuals who are fluent in German and have a strong interest in the gaming industry. In this role, you will provide top-notch customer support to gamers, ensuring they have the best experience possible with our client's products.

Key Responsibilities

• Deliver exceptional customer support to German-speaking clients through various communication channels, including chat, email, and phone.
• Assist customers in troubleshooting issues with their gaming accounts and provide solutions in a timely manner.
• Guide users on game features, in-game purchases, and account management.
• Document customer interactions and feedback to assist in improving service quality.
• Collaborate with internal teams to escalate complex issues and ensure resolution.
• Stay updated on current games and industry trends to provide informed assistance.

Requirements

Join Mercier Consultancy MD in an exciting new role as a Polish Speaking Support Representative for Riot Games, with fully paid relocation to Bulgaria! In this position, you will be the voice of support for Polish-speaking gamers, providing assistance and guidance related to their favorite games. This is a fantastic opportunity to merge your passion for gaming with a rewarding career, all while enjoying the vibrant culture and scenery of Bulgaria.

Key Responsibilities

• Assist Polish-speaking users with game-related inquiries via email, chat, and phone.
• Provide troubleshooting support and guide users on account management, billing issues, and gameplay queries.
• Engage with the gaming community to foster a positive and enjoyable experience for all players.
• Document all user feedback and interaction details to share insights with the development and support teams.
• Contribute to knowledge base articles and FAQs to enhance user self-service options.
• Keep abreast of game updates and changes to effectively support players and offer relevant advice.

Requirements

Mercier Consultancy MD is seeking a talented Polish Speaking Gaming Support Specialist to join our passionate team! This is an exciting opportunity to provide outstanding support to Polish-speaking gamers while enjoying a paid relocation to the beautiful city of Sofia, Bulgaria. If you love gaming and have a desire to assist others, we want to hear from you!

Key Responsibilities

• Deliver high-quality customer service in Polish through email correspondence.
• Assist gamers with inquiries regarding gameplay, account support, and technical issues.
• Troubleshoot and resolve customer complaints swiftly to enhance user satisfaction.
• Maintain clear documentation of customer interactions and feedback for continuous improvement.
• Collaborate with development teams to communicate valued player feedback and insights.
• Stay informed on current gaming trends to provide knowledgeable assistance.

Requirements

Mercier Consultancy MD is seeking a dedicated Polish Speaking Gaming Support Specialist! This unique role invites you to provide exceptional gaming support to Polish-speaking customers while enjoying the opportunity for paid relocation to the vibrant city of Sofia, Bulgaria. If you have a passion for gaming and a drive to help others, we want you on our team!

Key Responsibilities

• Provide stellar customer service in Polish through email correspondence.
• Assist gamers with inquiries regarding gameplay, account management, and technical support.
• Troubleshoot and resolve issues swiftly to enhance customer satisfaction.
• Document all customer interactions accurately and contribute to service improvement efforts.
• Collaborate with development teams to relay player feedback and suggest game enhancements.
• Stay updated on the latest gaming trends to provide informed support.

Requirements

Mercier Consultancy MD is looking for a passionate Polish Speaking Gaming Support Specialist to join our team! This exciting role offers the opportunity to provide outstanding support to Polish-speaking gamers while enjoying paid relocation to the vibrant city of Sofia, Bulgaria. If you have a love for gaming and a knack for helping others, we want to hear from you!

Key Responsibilities

• Deliver excellent customer service in Polish, responding to inquiries through email.
• Assist gamers with gameplay questions, account management, and technical support issues.
• Troubleshoot and resolve player problems efficiently to enhance the gaming experience.
• Document customer interactions thoroughly and provide feedback for service improvements.
• Collaborate with development teams to relay player insights and contribute to game enhancements.
• Stay updated on gaming trends and new product releases to provide knowledgeable support.

Requirements

Exciting opportunities await at Mercier Consultancy MD! We are looking for a passionate Hungarian Speaking Gaming Support Representative to join our dynamic team. This role offers the unique benefit of paid relocation to Sofia, Bulgaria, making it the perfect chance to advance your career while discovering a new culture. In this position, you will assist our Hungarian-speaking customers, providing them with top-notch support as they explore our gaming products and services.

Key Responsibilities

• Deliver outstanding customer support via various communication channels to Hungarian-speaking clients.
• Address inquiries related to game functionalities, account issues, and provide troubleshooting assistance.
• Record customer interactions and feedback for continuous enhancement of service quality.
• Work closely with the development team to escalate and resolve complex gaming-related issues.
• Stay informed on game updates, community trends, and company developments.

Requirements

Join the team at Mercier Consultancy MD as a Hungarian Speaking Gaming Support Representative! We are thrilled to offer this role with the exciting opportunity for paid relocation to Sofia, Bulgaria. If you are passionate about gaming and enjoy helping others, this position is perfect for you. You will support our Hungarian-speaking customers, ensuring they have the best experience while navigating our gaming products and services.

Key Responsibilities

• Provide exceptional customer support to Hungarian-speaking gamers via email.
• Assist with inquiries regarding game mechanics, account management, and technical issues.
• Identify common customer challenges and provide effective solutions to enhance gameplay experience.
• Maintain accurate records of customer interactions and feedback for ongoing improvement.
• Collaborate with the development team to escalate and resolve complex issues.
• Stay updated on the latest gaming trends, updates, and company policies.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for a Czech Speaking Gaming Support Specialist! In this role, you will provide dedicated support to Czech-speaking gamers while enjoying the vibrant culture and lifestyle of Sofia, Bulgaria, with paid relocation included. Your passion for gaming and customer service will enhance the experience for players seeking help with their favorite games.

Key Responsibilities

• Respond to customer inquiries in Czech, providing exceptional service via email.
• Assist players with gameplay questions, account issues, and any technical difficulties they may encounter.
• Identify common issues and provide effective solutions to improve user satisfaction.
• Keep thorough records of customer interactions and relay feedback for service enhancements.
• Engage with game development teams to share player insights and contribute to product improvements.
• Stay updated on gaming trends and product changes to provide informed assistance.

Requirements

Are you passionate about gaming and excited to help others enjoy their gaming experiences? Mercier Consultancy MD is on the lookout for a Polish Speaking Gaming Support Specialist to join our vibrant remote team, with the added perk of paid relocation to the beautiful city of Sofia, Bulgaria! In this engaging role, you will be the go-to person for Polish-speaking gamers, assisting them with their inquiries and ensuring they have the best experience possible.

Key Responsibilities

• Provide enthusiastic and friendly support to Polish-speaking customers through email only.
• Assist gamers with inquiries related to their gaming experiences, game features, and account management.
• Troubleshoot and resolve technical issues efficiently, ensuring smooth gameplay.
• Document customer interactions and feedback to continually improve our support services.
• Collaborate with the gaming development teams to relay customer insights and enhance gaming experiences.
• Stay updated on the latest gaming trends and product updates to provide knowledgeable support.

Requirements