Are you a fluent German speaker with a passion for travel and exceptional customer service? Mercier Consultancy MD is thrilled to offer an exciting opportunity with Booking.com as a German Speaking Customer Service Representative. This remote role, based in beautiful Greece, allows you to work from the comfort of your home while helping travelers around the globe enjoy seamless booking experiences!

Key Responsibilities

• Engage with customers via phone, email, and live chat to assist with their booking inquiries, changes, and concerns in German.
• Provide personalized recommendations for accommodations, travel options, and experiences to enhance the customer journey.
• Resolve issues creatively and efficiently to ensure maximum customer satisfaction.
• Document inquiries and solutions within our CRM system to maintain accurate records.
• Collaborate with team members to improve service delivery and share valuable insights.
• Stay updated on the latest promotions, destinations, and travel trends to offer informed support.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Dutch Customer Advisor for Smart Home & Appliances with MCG. This remote position allows you to work from anywhere in Greece while assisting customers with their home technology needs. If you have a passion for innovative smart home solutions and exceptional customer service, we want to hear from you!

Key Responsibilities

• Deliver top-tier customer support to Dutch-speaking clients regarding smart home and appliance products via phone, email, and chat.
• Assist customers with product inquiries, troubleshooting issues, and technical support.
• Guide users through the setup and effective use of smart home devices, ensuring a seamless customer journey.
• Document all customer interactions accurately in the CRM system.
• Provide feedback to product teams on customer concerns and suggestions for improvement.
• Keep updated with the latest trends in smart home technology and product features.

Requirements

Join Mercier Consultancy MD as a Dutch Speaking Inbound Advisory Call & Administration Tasks Agent in the stunning country of Greece! This role invites dynamic individuals with exceptional Dutch language skills to engage with customers, delivering top-tier advisory services while adeptly managing a range of administrative responsibilities. As part of our team, you will contribute to a remarkable customer journey by being their trusted advisor.

Key Responsibilities

• Manage incoming advisory calls from Dutch-speaking clients, providing insightful and accurate information regarding our offerings.
• Support customers throughout their queries and ensure all interactions are logged effectively within our CRM system.
• Handle pertinent administrative tasks tied to customer accounts, maintaining high standards of quality and accuracy.
• Coordinate with the sales and customer service teams to provide a unified approach to client engagement and support.
• Create and maintain reports summarizing customer interactions and feedback to drive improvements.
• Stay updated on product knowledge and industry developments to offer relevant and professional advice.

Requirements

Join Mercier Consultancy MD as a Dutch Soft Sales Care representative, where you will have the exciting opportunity to work remotely from Bulgaria with paid relocation! We're looking for enthusiastic individuals who possess a knack for customer service and can effectively engage clients through soft sales techniques. You will play a crucial role in enriching the customer journey while promoting our innovative solutions.

Key Responsibilities

• Manage inbound calls and queries from Dutch-speaking customers, delivering outstanding support and information.
• Employ a soft sales methodology to understand customer needs and suggest appropriate products or services.
• Establish and nurture long-lasting relationships with customers to ensure satisfaction and loyalty.
• Accurately document customer interactions and maintain updated records in our CRM system.
• Work collaboratively with colleagues to refine sales approaches and enhance overall customer experience.
• Engage in ongoing training sessions to further develop your sales skills and product familiarity.

Requirements

Forward Deployed Engineer

Location: San Francisco, CA (100% On-site)

Compensation: $120,000 - $180,000 (Base Salary) + Competitive Equity

We are a rapidly growing, Series A-backed AI platform that builds and deploys AI workers to automate communication across phone calls, emails, and messages. Our solutions primarily target the logistics industry, helping enterprises automate freight booking, tracking, and payments. We are seeking a versatile Forward Deployed Engineer who blends strong Python technical skills with excellent customer-facing ability to ensure customers maximize the value of our AI platform.

This is a high-intensity, hands-on role at the intersection of technical development and customer engineering. You will be instrumental in the full customer journey, from initial onboarding to ongoing use and value realization.

In this role, you will:

METRO is one of the top employers in the country with over 11.000 employees. Operates one of the largest retail networks, My market & My market Local, with over 280 outlets and is also the leading company in wholesale consumer goods with 50 METRO Cash & Carry stores countrywide.

We are looking for a Junior Omnichannel Marketing Specialist

As a Junior Omnichannel Marketing Specialist, you will play a key role in designing, planning, and executing B2B and B2C online activations and communication campaigns aimed at converting shoppers into loyal buyers through our e-shop. You will collaborate closely with cross-functional teams and external partners to ensure timely and impactful campaign delivery, aligned with our on-air schedule.

What you will focus on

Mercier Consultancy MD is thrilled to announce an opening for Serbian Speaking Customer Service Representatives in the Hospitality & Tourism industry. This is an excellent opportunity for individuals who are passionate about travel and customer service. In this role, you will assist customers with their inquiries regarding travel accommodations, bookings, and tourism services, all while delivering exemplary service in Serbian.

Key Responsibilities

• Manage customer inquiries related to hotel bookings, travel itineraries, and local attractions via phone, email, and chat in Serbian.
• Provide information on available services, promotions, and travel policies to enhance the customer experience.
• Assist customers with booking modifications, cancellations, and special requests with a friendly demeanor.
• Address and resolve customer complaints efficiently to ensure high levels of satisfaction.
• Document customer interactions accurately in our CRM system for effective follow-up and record-keeping.
• Collaborate with partners in the hospitality and travel sectors to ensure a seamless customer journey.
• Stay informed about industry trends and company offerings to provide customers with accurate and up-to-date information.

Requirements

Mercier Consultancy MD is excited to present an opportunity for French Speaking Customer Service Representatives in the Construction industry. If you are passionate about customer service and have an interest in the construction sector, this is an ideal role for you. You will be responsible for assisting clients with their inquiries, providing detailed information about construction services and products, and ensuring a positive customer experience in French.

Key Responsibilities

• Handle inquiries from customers related to construction services, project details, and product availability via phone, email, and chat in French.
• Provide timely and accurate information regarding project status, timelines, and cost estimates.
• Assist clients with order processing and any issues that arise during the customer journey.
• Document all interactions with customers in the CRM system to maintain comprehensive records.
• Collaborate with project managers and technical teams to resolve client issues efficiently.
• Stay updated on industry trends, products, and services to better assist customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Polish Speaking Customer Service Representatives within the Real Estate industry. This role is perfect for individuals who are enthusiastic about helping clients navigate their real estate needs and providing exceptional service in Polish. You will engage with customers to assist them in understanding property options, rental agreements, and buying processes while ensuring a smooth and pleasant experience.

Key Responsibilities

• Manage customer inquiries related to real estate services, property listings, and leasing agreements via phone, email, and chat in Polish.
• Provide detailed information about available properties, neighborhoods, and market trends.
• Assist clients with the scheduling of viewings, application processes, and documentation requirements.
• Resolve customer issues and concerns effectively, ensuring satisfaction throughout the customer journey.
• Document all customer interactions accurately in our CRM system for record-keeping and follow-up.
• Collaborate with real estate agents and other departments to enhance client services.
• Stay updated on real estate regulations and market developments to provide accurate advice.

Requirements

Our client isn’t just a marketing agency - they’re creative partners to their clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, they offer a comprehensive suite of expert services. By combining creativity with data-driven insights, they don’t just deliver campaigns - they deliver results.

Our client is a fast-growing company in the iGaming industry, dedicated to delivering top-tier player experiences through innovative marketing and customer engagement strategies. They are now looking for a Danish-speaking CRM Manager to join their team in Copenhagen and take their customer relationship management to the next level!

As a CRM Manager, you will be responsible for developing and executing CRM campaigns, ensuring top-tier customer engagement, retention, and reactivation strategies. You will work closely with cross-functional teams to create personalized, data-driven campaigns that enhance the customer journey.

🔹 Plan, implement, and optimize CRM strategies to boost player retention and engagement.

🔹 Create personalized campaigns using email, SMS, push notifications, and in-platform messaging.

🔹 Analyze customer data & behavior, using insights to drive segmentation and targeted marketing initiatives.

🔹 Collaborate with marketing, product, and data teams to ensure seamless execution of CRM initiatives.