Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via emails and chats;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.
If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

What you will do:

We are seeking on behalf of our client a single family office based in Limassol, a proactive and detail-oriented IT Support Specialist to join their IT team. This role is primarily responsible for providing day-to-day IT support, ensuring the smooth operation of all IT-related systems, and assisting end-users with hardware, software, and network issues. The ideal candidate is a problem solver with strong interpersonal skills and a passion for learning and technology.

Key Responsibilities:

IT Support & Troubleshooting

• Serve as the first point of contact for IT-related queries via helpdesk, email, or in- person.
• Troubleshoot and resolve hardware, software, and network-related issues for end-users.
• Support desktop/laptop systems, printers, phones, and other office equipment.

Hardware & Software Maintenance

• Assist in installing, configuring, and updating software and hardware.
• Maintain IT inventory records (hardware, licenses, accessories).
• Conduct basic preventive maintenance and diagnostics on IT assets.

User Access & Systems Management

InfyStrat is looking for an enthusiastic Customer Support Engineer to join our dynamic team. As a Customer Support Engineer, you will serve as the first point of contact for our clients' technical needs, ensuring they receive the support they require for optimal use of our products. Your primary responsibilities will include troubleshooting technical issues, providing timely resolutions, and educating customers on best practices. We are dedicated to fostering a collaborative environment where you can grow professionally while helping our customers achieve their goals.

Key Responsibilities

• Respond promptly to customer inquiries through various communication channels.
• Diagnose issues and provide effective solutions or escalate as necessary.
• Maintain accurate records of customer interactions and document solutions for future reference.
• Work closely with product and engineering teams to report and resolve complex problems.
• Conduct training sessions and create user-friendly documentation for customers.
• Gather feedback from customers to enhance support offerings and overall customer satisfaction.
• Stay informed on product updates, features, and industry trends to provide informed assistance.

Requirements