(Fluent English) L2 Technical Support Consultant (remotely)
posted by: spj_bot
Passionate about the world of tech?
What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?
Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes 💛
What you will do:
- Provide exceptional L2 technical support via emails
- Identify, analyze, and resolve technical issues, ensuring effective solutions for customers
- Manage defects throughout the operational workflow
- Troubleshoot and support web applications
- Collaborate with the development team to enhance documentation and clarify materials related to troubleshooting, maintenance, and custom development
- Contribute to building and improving integration processes to ensure smooth and efficient onboarding for customers
- Document recurring issues and solutions in the company’s knowledge base
- Provide feedback on support process efficiency and suggest improvements
- Assist customers in configuring the product to match their business needs
What you need to succeed in this role:
View the job post & apply
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