Please note that the position is based in Sofia, Bulgaria. Relocation package is included for candidates applying from outside of Bulgaria.

Join our client in Bulgaria as a Finnish-speaking Customer Service Agent for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. Our client is seeking professionals with strong communication skills to help users maximize their product experience.

Key Responsibilities:

• Deliver professional support for our client's products and services, maintaining a stellar customer satisfaction rate 
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our client's customers
• Engage customers through multiple channels, including phone, email and chat
• Resolve customer inquiries within agreed SLAs, using our client's comprehensive knowledge base and established protocols 
• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores 
• Collaborate with team members to share best practices and contribute to the knowledge base 
• Participate in ongoing training and stay updated on product knowledge and industry trends

Requirements

What You'll Need:

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Czech Speaking Customer Service Representatives in the finance industry. This role is ideal for individuals who are passionate about finance and dedicated to providing exceptional customer support. As a customer service representative, you will assist clients with their inquiries related to financial products and services, ensuring a seamless experience in Czech.

Key Responsibilities

• Manage customer inquiries regarding financial services, account management, and transaction details via phone, email, and chat in Czech.
• Guide customers through financial products, account features, and regulatory information.
• Assist customers with account setup, changes, and support with financial transactions.
• Resolve customer complaints and issues in a timely and effective manner to maintain high satisfaction levels.
• Document all customer interactions accurately within the CRM system for compliance and follow-up.
• Collaborate with other departments to enhance service delivery and address customer needs efficiently.
• Stay informed about financial regulations, market trends, and company offerings to provide accurate assistance.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Slovak Speaking Customer Service Representatives in the Aviation industry. This role is ideal for individuals passionate about aviation and customer service. As a member of our team, you will assist customers with their inquiries related to flights, bookings, and aviation services, all while providing exceptional support in Slovak.

Key Responsibilities

• Manage customer inquiries regarding aviation services, flight bookings, and travel information via phone, email, and live chat in Slovak.
• Provide assistance with ticketing, changes, cancellations, and related services.
• Resolve customer complaints and concerns in a timely and professional manner, ensuring high levels of customer satisfaction.
• Document all interactions accurately in our CRM system for record-keeping and follow-up.
• Collaborate with airline partners and operational teams to provide customers with real-time updates and information.
• Stay informed about flight schedules, aviation regulations, and industry trends to assist customers effectively.

Requirements

Mercier Consultancy MD is delighted to announce a vacancy for Polish Speaking Customer Service Representatives in the Media & Entertainment industry. This position is perfect for individuals who are enthusiastic about media content and are dedicated to providing exceptional support to our clients. As a representative, you will assist customers in navigating our services while communicating effectively in Polish, ensuring they have an enjoyable experience.

Key Responsibilities

• Handle customer inquiries related to media and entertainment services, content subscriptions, and account management via phone, email, and chat in Polish.
• Provide guidance on service features, help troubleshoot technical issues, and address customer concerns.
• Assist customers with setting up accounts, managing subscriptions, and resolving billing inquiries.
• Document customer interactions accurately and follow through on outstanding issues.
• Collaborate with various teams to enhance the quality of service provided to customers.
• Stay updated on the latest media trends and platform developments to inform and engage customers.

Requirements

We are hiring a Danish-speaking CRM Manager on behalf of our well-reputed iGaming client in Malta.

In this role, you’ll be responsible for owning and driving the CRM strategy for the Danish market. You’ll lead and support a team of two CRM Executives across three verticals – Casino, Live Casino, and Sports – and work with multiple brands in a fast-growing and competitive landscape.

As CRM Manager, you will oversee the daily operations of the CRM team, ensuring all campaigns and activities are aligned with the overall brand vision and business goals. You’ll collaborate closely with key stakeholders including the VIP Manager, Senior CRM Manager, and Country Manager to deliver engaging, data-driven campaigns that drive retention, loyalty, and customer activity.

- Lead, mentor, and support the CRM team

- Plan and execute targeted campaigns across multiple verticals

- Collaborate with cross-functional teams to align strategies and execution

- Manage CRM-related projects in coordination with the wider team

- Analyze performance data to optimize communications and improve engagement

Requirements

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Senior Enterprise Solution Architect in United States.

In this role, you will leverage your expertise in ECAD (Electronic Computer-Aided Design) and work closely with cross-functional teams to develop and implement technical solutions for enterprise customers. You will be responsible for understanding customers’ technical requirements and defining how Altium’s enterprise solutions can align with their business goals. The role combines technical prowess with excellent communication skills, as you will serve as a trusted advisor to both internal and external stakeholders, ensuring smooth presales engagements and successful deployments. Your expertise in the EDA (Electronic Design Automation) industry will be crucial in driving customer success and shaping the adoption of Altium’s solutions.

Accountabilities:

Remote Customer Care Champion – $19/hr Start, No Degree Necessary

Do you have a flair for communication and a passion for helping others? We are seeking enthusiastic individuals to join our team as Remote Customer Care Champions. This is a perfect opportunity for those who excel in a supportive role and are committed to creating exceptional customer experiences from their home office.

Key Responsibilities:

Address and resolve customer inquiries with urgency and empathy.
Ensure customer satisfaction by providing thoughtful and effective solutions.
Maintain professional and clear communication across all interactions.
Contribute to a team environment with a positive and proactive attitude.

Ideal Candidate Profile:

Passionate about delivering excellent customer service.
Excellent verbal and written communication skills, with the ability to engage customers effectively.
Independent and efficient, with strong time management skills.
Comfortable with technology and proficient in various digital tools and platforms.

What We Offer:

Remote work setup, allowing you to work from anywhere.
Flexible hours to fit around your personal commitments.
A starting wage of $19 per hour with potential for growth.
Career advancement opportunities within a supportive and collaborative team.