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Senior Director Systems Operations

posted by: spj_bot

DSI Systems Inc., an authorized AT&T partner and leading provider of sales enablement solutions, is seeking a Senior Director, Systems Operations to lead the strategy, governance, and optimization of the enterprise platforms that power our sales, customer support, and field organizations. This executive-level role is responsible for the performance, scalability, security, and innovation of mission-critical systems, including contact center technologies, CRM and support platforms, and AI-driven enablement tools.

Reporting to the Senior Vice President of National Sales, the Senior Director will define and execute a long-term systems strategy aligned with business growth objectives. This leader will drive cross-functional collaboration, oversee enterprise integrations, strengthen vendor partnerships, and build a high-performing Systems Operations team to ensure technology capabilities continuously advance operational excellence and customer experience.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

Job Skills

system architecture leadership customer experience reliability customer support single sign on information system sales service level agreement cross functional integration ul plan negotiate director systems sale management uptime data integrity continuous improvement cross functional collaboration logistics operational enhance performance enterprise systems operational excellence service level sale enablement enterprise platforms long term systems operations technology management life insurance support operations analytics operations manage vendors innovation communication skills interoperability critical systems training functions adoption system implementation mobility broadband strategy negotiate scalability performance optimization support systems operational efficiency enterprise integration sale operation communication training scale advanced certifications CRM proprietary software manage execute
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