Business Analyst - Digital Intelligence
We are looking for a driven and analytical Business Analyst to join our team. In this role, you will be the critical bridge between business stakeholders and the technical delivery team — translating complex operational needs into clear, actionable solutions. You will own the full BA lifecycle: from deep-dive stakeholder interviews through to solution design, development oversight, and successful go-live.
Key Responsibilities
Stakeholder Engagement & Requirements
– Conduct structured interviews and workshops with business users to elicit, challenge, and validate requirements
– Build strong relationships across business units to become a trusted advisor and bridge to the technology team
– Facilitate requirements sign-off and manage stakeholder expectations throughout delivery
User Journey & Solution Design
– Map current-state (as-is) and future-state (to-be) user journeys, identifying pain points and opportunity areas
– Apply design thinking principles — empathise, define, ideate, prototype, test — to arrive at user-centred solutions
– Build and iterate low- and high-fidelity prototypes to validate concepts with business users before development begins
– Design and document end-to-end processes with rigour, using standard notation (BPMN, swimlane diagrams, or equivalent)