Mercier Consultancy MD is delighted to present an opportunity for Finnish Speaking Customer Service Representatives in the Energy sector, specifically within the Oil & Gas industry. This role is perfect for individuals who are looking to contribute to a vital industry while providing outstanding support to customers. In this position, you will engage with clients in Finnish, assisting them with inquiries related to energy services and products.

Key Responsibilities

• Handle customer inquiries related to oil and gas services, tariffs, and operational support via phone, email, and chat in Finnish.
• Provide clients with accurate information regarding service options, pricing, and regulations.
• Assist customers with account management and troubleshoot service-related issues.
• Document all customer interactions in the CRM system for record-keeping and future reference.
• Collaborate with technical teams to resolve customer issues effectively.
• Keep up-to-date with industry trends and product knowledge to provide relevant assistance.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Finnish Speaking Customer Service Representatives in the Education & E-Learning industry. This position is ideal for individuals who are passionate about education and technology and are dedicated to supporting learners and educators. In this role, you will provide assistance in Finnish, helping customers navigate e-learning services and enhancing their overall experience.

Key Responsibilities

• Manage customer inquiries regarding e-learning platforms, course offerings, and educational resources via phone, email, and chat in Finnish.
• Assist users with account setup, course registration, and technical issues.
• Provide detailed information about educational programs, features, and user guidelines.
• Resolve customer complaints and inquiries efficiently, ensuring a high level of satisfaction.
• Document all interactions and maintain accurate records in the CRM system.
• Collaborate with educational and technical teams to improve service delivery and user experiences.
• Stay informed about industry trends and product updates to offer relevant assistance to customers.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for Finnish Speaking Customer Service Representatives in the construction industry. This role is ideal for individuals who are eager to support customers in navigating their inquiries related to construction services and products. As a key member of our team, you will communicate with clients in Finnish, ensuring they receive the information and assistance they need.

Key Responsibilities

• Respond to customer inquiries regarding construction services, project updates, and product specifications via phone, email, and chat in Finnish.
• Provide detailed information and support for contract negotiations, project timelines, and materials.
• Assist in troubleshooting customer concerns and coordinating with relevant teams to resolve issues.
• Document all customer interactions accurately for tracking and reporting purposes.
• Collaborate with project managers and technical teams to ensure seamless communication with clients.
• Keep updated on industry best practices and product knowledge to better assist customers.

Requirements

Mercier Consultancy MD is delighted to announce an opening for Finnish Speaking Customer Service Representatives in the biotechnology industry. This role presents a unique opportunity to support clients in navigating the complex world of biotechnology products and services. If you possess a strong customer service ethos and a passion for biotechnology, we encourage you to apply and be part of our supportive team.

Key Responsibilities

• Manage customer inquiries regarding biotechnology products, services, and protocols via phone, email, and live chat in Finnish.
• Provide clear and accurate information to clients about product usage, compliance, and industry guidelines.
• Assist with troubleshooting and coordinate with technical teams to resolve customer queries.
• Accurately document customer interactions and ensure timely follow-ups.
• Work alongside sales and product teams to enhance customer experience and satisfaction.
• Stay updated on industry developments and training opportunities to better assist clients.

Requirements

Mercier Consultancy MD is excited to present a rewarding opportunity for Finnish Speaking Customer Service Representatives in the Banking industry. If you are passionate about finance and committed to providing outstanding customer service, this role is tailor-made for you. In this position, you will assist clients with their banking inquiries and services while delivering exceptional support in Finnish.

Key Responsibilities

• Manage customer inquiries related to banking services, accounts, loans, and transactions via phone, email, and chat in Finnish.
• Provide information on account management, products, and financial services opportunities.
• Assist customers with account openings, service requests, and troubleshooting issues.
• Resolve customer complaints and concerns promptly to ensure a positive banking experience.
• Accurately document all customer interactions and maintain detailed records in the CRM system.
• Collaborate with internal teams to enhance service delivery and address customer needs effectively.
• Stay informed on banking regulations and company products to provide accurate information to customers.

Requirements

Mercier Consultancy MD is excited to announce a vacancy for Finnish Speaking Customer Service Representatives in the aviation industry. This role provides a unique opportunity to work at the heart of the aviation sector, catering to the needs of travelers and industry partners. If you are passionate about customer service and have excellent communication skills in Finnish, we want to hear from you!

Key Responsibilities

• Assist customers with inquiries related to aviation services, including flight information, ticketing, and regulations via phone, email, and chat in Finnish.
• Provide updates on flight schedules, cancellations, and handling changes in travel plans.
• Deliver exceptional customer service by addressing customer concerns and complaints promptly and effectively.
• Document customer interactions and maintain accurate records within the CRM system.
• Coordinate with internal teams to ensure smooth processing of customer requests.
• Stay updated on industry trends and travel regulations to provide accurate information.

Requirements

Mercier Consultancy MD is excited to announce an opening for Finnish Speaking Customer Service Representatives in the automotive industry. This is a fantastic opportunity for individuals who are passionate about cars and dedicated to providing exceptional customer service. In this role, you will assist customers with their inquiries regarding automotive products and services, ensuring they receive accurate and helpful information in Finnish.

Key Responsibilities

• Manage customer inquiries related to automotive services, products, and warranties via phone, email, and chat in Finnish.
• Provide customers with information regarding vehicle specifications, pricing, and service options.
• Assist customers with service requests, troubleshooting, and scheduling appointments.
• Document all customer interactions and maintain accurate records in our CRM system.
• Work closely with sales and technical teams to ensure customer needs are met effectively.
• Stay updated on automotive trends and product offerings to provide informed assistance.

Requirements

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstandingsupport as a trusted advisor for customers via emails, chats, social media, and video calls
• Assist and onboard new customers
• Develop digital marketing strategies 
• Provide weekly, bi-monthly, or monthly strategic guidance to customers
• Ensure smooth customer engagement through proactive outreach
• Offer best practices on product usage and marketing strategies
• Keep customers updated on product releases and new features
• Identify and escalate issues to the appropriate teams 

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstandingsupport as a trusted advisor for customers via emails, chats, social media, and video calls
• Assist and onboard new customers
• Develop digital marketing strategies 
• Provide weekly, bi-monthly, or monthly strategic guidance to customers
• Ensure smooth customer engagement through proactive outreach
• Offer best practices on product usage and marketing strategies
• Keep customers updated on product releases and new features
• Identify and escalate issues to the appropriate teams 

What you need to succeed in this role:

We are looking for a Junior Chartering/S&P Professional to join our Commercial team. This role is designed for a recent graduate who is eager to learn, grow, and build a long-term career in the shipping industry.

What You’ll Do

• Rotate across key departement’s segments: container & dry bulk post-fixing, S&P, newbuildings, bunkering, market intelligence, and more
• Learn directly from experienced industry professionals
• Gradually take responsibility for part of our fleet’s day-to-day operations
• Develop essential skills in negotiation and interpersonal communication

Requirements

What We’re Looking For

• University degree in Shipping (or related field)
• 1–3 years of relevant experience (preferred, not required)
• Fluency in English
• Military obligations completed
• Ambitious, fast learner, and detail-oriented
• Strong communication and teamwork skills

This is a unique opportunity to grow within a leading commercial team, with structured training, gradual responsibility, and clear career development into a trusted commercial representative of the company.

Benefits

We offer: