relationship management

Portuguese Speaking Customer Service for Transportation (Rail, Shipping, etc.) i

posted by: spj_bot

Mercier Consultancy MD is excited to announce an opening for Portuguese Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics. This role is perfect for individuals who are enthusiastic about customer service and have a deep interest in transportation solutions. As a customer service representative, you will provide essential support to clients while ensuring they have a seamless experience in Portuguese.


Key Responsibilities

  • Address customer inquiries regarding transportation services, bookings, and schedules via phone, email, and live chat in Portuguese.
  • Provide guidance on shipping options, delivery timelines, and service policies.
  • Assist customers with the booking process and any changes or cancellations required.
  • Resolve any issues or complaints in a timely and satisfactory manner.
  • Document all customer interactions and maintain accurate records in the CRM system.
  • Collaborate with operations and logistics teams to provide customers with real-time updates and information.
  • Stay up to date on transportation trends and service offerings to enhance customer interactions.

Requirements

Job Skills

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Portuguese Speaking Customer Service for Real Estate industry

posted by: spj_bot

Mercier Consultancy MD is excited to invite applications for the role of Portuguese Speaking Customer Service Representatives in the real estate industry. This position is perfect for individuals with a passion for real estate and a commitment to excellent customer service. As a representative, you will assist clients in Portuguese, guiding them through their inquiries related to properties, transactions, and market trends.


Key Responsibilities

  • Manage customer inquiries regarding real estate services, property listings, and market information via phone, email, and live chat in Portuguese.
  • Provide insights on property features, pricing, and neighborhood information.
  • Assist clients with the process of buying, selling, and renting properties, ensuring clear communication at all stages.
  • Document customer interactions and ensure follow-up on all inquiries.
  • Collaborate with real estate agents and administrative staff to facilitate smooth transactions.
  • Stay updated on real estate market trends and changes to inform clients accurately.

Requirements

Job Skills

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Portuguese Speaking Customer Service for Banking industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce a fantastic opportunity for Portuguese Speaking Customer Service Representatives in the banking industry. This role is perfect for individuals who thrive in a financial environment and are dedicated to providing excellent customer service. You will assist clients in navigating banking services, answering inquiries, and ensuring a smooth banking experience—all while communicating in Portuguese.


Key Responsibilities

  • Handle customer inquiries about banking products, services, and account management via phone, email, and chat in Portuguese.
  • Provide accurate information on account balances, transaction details, and financial products.
  • Assist customers with opening accounts, applying for loans, and resolving account issues.
  • Document all customer interactions accurately in the CRM system for follow-up.
  • Collaborate with banking teams to enhance service delivery and address customer concerns.
  • Stay informed about banking regulations and company policies to ensure compliance and accuracy.

Requirements

Job Skills

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Polish Speaking Customer Service for Pharmaceuticals industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer a rewarding position for Polish Speaking Customer Service Representatives within the pharmaceuticals industry. This role is perfect for individuals who are passionate about healthcare and committed to providing exceptional support to clients and healthcare providers. You will be responsible for addressing inquiries related to pharmaceutical products and services, ensuring accurate and timely information is communicated effectively in Polish.


Key Responsibilities

  • Handle incoming customer inquiries regarding pharmaceutical products, prescription processes, and healthcare services via phone, email, and chat in Polish.
  • Provide clear and accurate information to clients, ensuring they understand product usage, dosage, and safety guidelines.
  • Assist customers in navigating insurance claims and reimbursement questions related to pharmaceuticals.
  • Document all customer interactions accurately in the customer relationship management (CRM) system.
  • Collaborate with healthcare professionals and internal teams to resolve issues and improve service delivery.
  • Stay informed about industry regulations, product updates, and best practices to convey relevant information to clients.

Requirements

Job Skills

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Nordic Speaking Customer Service for Telecommunications industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer a fantastic opportunity for Nordic Speaking Customer Service Representatives in the telecommunications industry. If you are a customer-oriented individual with a passion for technology and communication, this role is tailored for you. You will provide vital support to customers, assisting them with inquiries about telecommunications products and services in their native Nordic languages.


Key Responsibilities

  • Handle customer inquiries related to telecommunications services, including plans, devices, and troubleshooting, through phone, email, and live chat in Nordic languages.
  • Provide clear and accurate information regarding service offerings, pricing, and terms of service.
  • Assist customers with account management, activation, and changes to their services.
  • Resolve customer complaints and technical issues promptly, ensuring high satisfaction rates.
  • Document customer interactions and feedback in the customer relationship management (CRM) system.
  • Collaborate with technical and operational teams to enhance customer experience.
  • Stay updated on telecommunications advancements and company offerings to assist customers effectively.

Requirements

Job Skills

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Nordic Speaking Customer Service for Retail industry

posted by: spj_bot

Mercier Consultancy MD is excited to present an opportunity for Nordic Speaking Customer Service Representatives within the retail industry. This role is ideal for individuals who possess a passion for customer engagement and are enthusiastic about providing excellent service to clients across the Nordic region. As a representative, you will be the face of our retail brand, assisting customers with their inquiries and enhancing their shopping experience in their native language.


Key Responsibilities

  • Handle customer inquiries related to retail products, online orders, and store policies through phone, email, and live chat in Nordic languages.
  • Provide product information, assistance with sales, and support for returns and exchanges.
  • Resolve customer issues and complaints efficiently, ensuring a high level of satisfaction.
  • Document all customer interactions and maintain records accurately in the customer relationship management (CRM) system.
  • Collaborate with the sales and inventory teams to address customer needs and feedback.
  • Stay informed about product promotions, new arrivals, and retail trends to provide customers with relevant information.

Requirements

Job Skills

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Nordic Speaking Customer Service for Renewable Energy industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer a position for Nordic Speaking Customer Service Representatives in the Renewable Energy industry. As a vital part of our team, you will assist customers in understanding and utilizing renewable energy solutions while providing exceptional service in Nordic languages. This opportunity is perfect for individuals who are passionate about sustainability and eager to contribute to a greener future.


Key Responsibilities

  • Handle customer inquiries regarding renewable energy products and services via phone, email, and live chat in Nordic languages.
  • Educate customers on renewable energy solutions, installation processes, and maintenance requirements.
  • Assist with account management, service scheduling, and resolving any issues or concerns.
  • Document customer interactions and feedback accurately to improve service delivery.
  • Collaborate with technical and sales teams to enhance customer experiences and resolve inquiries efficiently.
  • Stay updated on industry trends, innovations, and company offerings in renewable energy.

Requirements

Job Skills

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Nordic Speaking Customer Service for Information Technology (IT) industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer an opportunity for Nordic Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is perfect for tech-savvy individuals who enjoy helping customers navigate complex IT products and services. As a customer service representative, you will play a vital role in assisting clients with their inquiries, offering exceptional support in their native Nordic languages.


Key Responsibilities

  • Respond to customer inquiries regarding IT products, services, and support via phone, email, and chat in a Nordic language.
  • Assist customers with troubleshooting technical issues and provide step-by-step guidance.
  • Educate clients on feature usage, installation procedures, and best practices.
  • Document customer interactions clearly and ensure follow-up on unresolved issues.
  • Collaborate with technical support teams to resolve complex technical problems.
  • Stay informed on the latest IT industry trends and product updates to better assist clients.

Requirements

Job Skills

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Nordic Speaking Customer Service for Food & Beverage industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce an opening for Nordic Speaking Customer Service Representatives in the Food & Beverage industry. This role offers a unique opportunity for individuals passionate about customer service and the culinary world. You will be the voice of our company, assisting customers with their inquiries regarding food products, beverages, and services in the Nordic languages, ensuring they receive outstanding support and information.


Key Responsibilities

  • Handle customer inquiries related to food and beverage products, pricing, and availability via phone, email, and live chat in Nordic languages.
  • Provide guidance on product usage, nutritional information, and dietary considerations.
  • Resolve customer issues and complaints efficiently, ensuring a positive experience.
  • Document all customer interactions accurately in the customer relationship management (CRM) system.
  • Collaborate with our sales and marketing teams to promote new products and initiatives.
  • Stay updated on industry trends and product knowledge to provide relevant information to customers.

Requirements

Job Skills

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Nordic Speaking Customer Service for Automotive industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to announce a new opportunity for Nordic Speaking Customer Service Representatives in the automotive industry. This role is perfect for enthusiastic individuals with a passion for cars and a commitment to delivering exceptional customer experiences. You will be the first point of contact for customers, assisting them with inquiries related to automotive products and services in their native Nordic languages.


Key Responsibilities

  • Manage customer inquiries related to automotive services, vehicle specifications, and warranty information via phone, email, and chat in Nordic languages.
  • Provide information on product features, pricing, and dealer locations.
  • Assist customers with service appointments, troubleshooting vehicle issues, and processing warranty claims.
  • Resolve customer concerns promptly, ensuring a high level of satisfaction.
  • Document interactions accurately in the customer management system for follow-up and quality assurance.
  • Collaborate with sales and service teams to improve customer experience and satisfaction.
  • Stay up-to-date on automotive industry trends and company products to provide informed assistance.

Requirements

Job Skills

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