Our client isn’t just a marketing agency, they’re creative partners to their clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising and CRM - our client offers a comprehensive suite of expert services. By combining creativity with data-driven insights, they don’t just deliver campaigns, they deliver results.

Their philosophy is simple, hire a team of diverse, passionate people and foster a culture that empowers you to do your best work.

Is it a match? You’re in.

About The Client

Our client is a fast-growing company in the iGaming industry, dedicated to delivering top-tier player experiences through innovative marketing and customer engagement strategies. They are now looking for a Danish-speaking CRM Manager to join their team in Copenhagen and take their customer relationship management to the next level!

The Role

As a CRM Manager, you will be responsible for developing and executing CRM campaigns, ensuring top-tier customer engagement, retention, and reactivation strategies. You will work closely with cross-functional teams to create personalized, data-driven campaigns that enhance the customer journey.

Mercier Consultancy MD is excited to announce an opportunity for Croatian-Speaking Customer Experts to join our dynamic team in Athens, Greece. We offer fully paid relocation for the right candidates who are passionate about providing excellent customer service in the tobacco products sector. As a Customer Expert, you will engage with our Croatian-speaking customers, addressing their queries and providing them with the support they need.

Key Responsibilities

• Provide outstanding support to Croatian-speaking customers through various communication channels including phone, email, and chat.
• Respond to inquiries about tobacco products, ensuring that customers have a clear understanding of our offerings.
• Stay informed on tobacco industry regulations and company policies to deliver compliant and accurate information.
• Document interactions with customers in our customer relationship management (CRM) system to maintain detailed records.
• Collaborate with other teams to quickly resolve issues and enhance the customer experience.
• Gather customer feedback and share insights with management for continuous improvement.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Portuguese Speaking Customer Service Representatives at a reputable Logistics & Courier Company, based in the beautiful setting of Greece. This role is perfect for individuals who are enthusiastic about logistics and dedicated to providing excellent customer support. As a representative, you will assist clients in Portuguese, helping them with inquiries related to shipping, delivery, and logistics solutions.

Key Responsibilities

• Manage customer inquiries related to logistics and courier services, including tracking shipments, delivery times, and account management via phone, email, and chat in Portuguese.
• Provide clear and accurate information about shipping options, pricing, and logistics solutions available.
• Assist customers with resolving any issues related to their shipments, ensuring timely and effective solutions.
• Document all customer interactions in the CRM system for accurate tracking and follow-up.
• Collaborate with internal teams and external partners to improve service delivery and customer satisfaction.
• Stay informed about logistics trends and regulatory changes to provide relevant advice to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for German Speaking Customer Service Representatives at a prominent Travel Company, located in beautiful Greece. This role is perfect for individuals who are passionate about travel and committed to providing outstanding customer service. As a representative, you will assist customers in German, helping them with their travel inquiries and ensuring a delightful experience.

Key Responsibilities

• Manage customer inquiries regarding travel bookings, itinerary changes, and cancellations via phone, email, and chat in German.
• Provide detailed information about travel destinations, services, and company policies.
• Assist customers with the booking process, changes to itineraries, and any travel-related concerns.
• Resolve customer complaints swiftly and effectively, ensuring high levels of satisfaction.
• Document all customer interactions accurately in the CRM system for consistent follow-up and record-keeping.
• Collaborate with travel agents and various departments to enhance service delivery and customer experience.
• Stay informed about travel regulations, destination updates, and company promotions to assist customers effectively.

Requirements

Mercier Consultancy MD is pleased to present an excellent opportunity for German Speaking Customer Service Representatives for a reputable Manufacturing Company, with the opportunity to work in beautiful Greece. This role is designed for individuals who are passionate about providing high-quality customer support and have an interest in the manufacturing sector. As a representative, you will assist clients in German, addressing their inquiries and ensuring a smooth customer experience.

Key Responsibilities

• Manage customer inquiries related to manufacturing products, order status, and pricing via phone, email, and chat in German.
• Provide detailed information on product specifications, lead times, and after-sales support.
• Assist customers with issues related to orders and deliveries, ensuring timely resolutions.
• Resolve customer complaints efficiently while maintaining a high level of satisfaction.
• Accurately document all customer interactions in the CRM system for tracking and follow-up.
• Collaborate with production and logistics teams to improve service delivery and product availability.
• Stay informed about manufacturing processes and product updates to provide accurate assistance.

Requirements

Mercier Consultancy MD is pleased to present a fantastic opportunity for Croatian Speaking Customer Service Representatives for a prestigious Airline Company, with the chance to work in the picturesque setting of Greece. This role is perfect for individuals who are passionate about the travel industry and committed to providing exceptional customer support. As a representative, you will assist customers in Croatian, addressing their inquiries and ensuring a seamless travel experience.

Key Responsibilities

• Handle customer inquiries related to flight bookings, cancellations, baggage, and travel information via phone, email, and chat in Croatian.
• Provide clear and accurate information regarding flight schedules, ticket prices, and airline policies.
• Assist customers with troubleshooting issues related to bookings and account management.
• Resolve customer complaints and concerns efficiently to ensure high levels of customer satisfaction.
• Document all customer interactions in the CRM system for accurate record-keeping and follow-up.
• Collaborate with other departments to improve service delivery and address customer needs effectively.
• Stay informed about travel regulations and airline industry trends to provide relevant assistance.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for Croatian Speaking Customer Service Representatives at an innovative AI & Technology Company, with the chance to live and work in Greece. This role is ideal for individuals who are passionate about technology and dedicated to delivering exceptional customer support. As a representative, you will assist clients in Croatian, addressing their inquiries related to AI products and services.

Key Responsibilities

• Handle customer inquiries regarding AI and technology solutions, account management, and user assistance via phone, email, and chat in Croatian.
• Provide detailed information about technology products, features, and applications to enhance customer understanding.
• Assist customers with troubleshooting technical issues and ensure timely resolutions.
• Resolve customer complaints and issues effectively to maintain high satisfaction levels.
• Document all customer interactions in the CRM system to ensure accurate tracking and follow-up.
• Collaborate with internal teams to improve service delivery and user experience.
• Stay informed about the latest trends in AI and technology to provide up-to-date support and guidance.

Requirements

Mercier Consultancy MD is excited to present a unique opportunity for Dutch-English Customer Service Representatives supporting Booking.com, with the chance to work in the vibrant setting of Greece. This role is ideal for individuals who are passionate about travel and hospitality, and who excel in providing top-notch customer support. As a representative, you will assist customers in both Dutch and English, helping them with their inquiries related to booking accommodations and travel services.

Key Responsibilities

• Handle customer inquiries regarding bookings, changes, and cancellations via phone, email, and chat in Dutch and English.
• Provide information on accommodation options, pricing, and travel guidelines to assist customers with their decisions.
• Resolve customer complaints and issues efficiently to ensure a high level of satisfaction.
• Document all customer interactions and feedback in the CRM system for accurate tracking and follow-up.
• Collaborate with internal teams to enhance service delivery and address client needs effectively.
• Stay informed about travel trends and Booking.com policies to provide accurate and up-to-date assistance.

Requirements

Join our team at Mercier Consultancy MD for an exciting opportunity in Sofia, Bulgaria, as a Finnish Speaking Professional! This role offers a fully paid relocation package, allowing you to immerse yourself in a vibrant culture while advancing your career. We are looking for dynamic individuals who can effectively communicate with our Finnish-speaking clients and contribute to our mission of providing exceptional service.

Key Responsibilities

• Provide excellent support to Finnish-speaking clients through various communication channels, including phone, email, and chat.
• Assist with inquiries and resolve issues related to our products and services.
• Collaborate with team members to enhance customer satisfaction and optimize service delivery.
• Document and maintain accurate records of client interactions and resolutions.
• Participate in training and workshops to continually develop your product knowledge and customer service skills.
• Stay updated on industry trends and best practices to provide relevant information to clients.

Requirements

Join Mercier Consultancy MD as an Italian Speaking Customer Service Payment Solutions Provider and take your career to new heights in the beautiful setting of Greece! In this role, you will be the first point of contact for our Italian-speaking clients, providing them with outstanding customer service and support related to their payment solutions.

Key Responsibilities

• Offer exceptional customer support to Italian-speaking clients through phone, email, and chat communications.
• Resolve client inquiries regarding payment solutions with efficiency and professionalism.
• Educate clients about our various payment processing services and assist them in navigating our platform.
• Accurately document all customer interactions and follow-up actions within our customer relationship management system.
• Collaborate with team members and internal departments to enhance customer experiences and address common issues.
• Stay current with the latest trends in payment solutions to provide informed assistance to clients.

Requirements