We're hiring Customer Support Experts – with an offer for your Relocation to sunny Greece.

Do you want to take your career international, enjoy life in Greece, and at the same time strengthen your professional path in customer support?

Whether you’re looking forward to sunny weekends, want to expand your language skills, or enhance your CV with global experience, this opportunity offers the ideal mix of lifestyle and professional development.

You will become part of an international team that values quality, collaboration, and personal growth.

What you will do:

• Communicate with swedish customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

On behalf of our client, a fast-growing international company within iGaming and online entertainment – we are looking for an experienced Swedish-speaking Regional CRM Manager to take full ownership of the Swedish market.

This is a senior, hands-on role for someone who truly understands Swedish player behaviour, local regulations, and CRM best practices, and who wants real influence over strategy, execution, and results.

The Role

As Regional CRM Manager, you will be responsible for shaping and executing the full customer lifecycle strategy for Sweden. Your mission is simple (but not easy): drive engagement, retention, and long-term player value through smart, compliant, and data-driven CRM initiatives.

You will work cross-functionally with product, content, design, and data teams, while acting as the go-to person for everything CRM related in your market.

Ready to swap grey skies for 300 days of sunshine — and kick-start your international career?

We're currently looking for Customer Support Experts for the Swedish Market in sunny Greece.

What you will do:

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

What you will bring:

Fluency in Norwegian

• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

Ready to swap grey skies for 300 days of sunshine — and kick-start your international career?

We're currently looking for Customer Support Experts for the Swedish Market in sunny Greece.

What you will do:

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

You are:

• Fluency in Finnish
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

Mercier Consultancy MD is excited to announce openings for Swedish Speaking Customer Support Representatives in Sofia. This is a fantastic opportunity for individuals who are fluent in Swedish and are passionate about delivering outstanding customer service. In this role, you will be responsible for assisting our Swedish-speaking clients, addressing their inquiries, and ensuring a smooth and positive experience with our services.

Key Responsibilities

• Provide exceptional customer support to Swedish-speaking clients through various communication channels including phone, email, and live chat.
• Address inquiries related to products and services, ensuring accurate and clear communication.
• Resolve customer issues and complaints promptly, focusing on their satisfaction.
• Document all customer interactions and maintain organized records of inquiries and resolutions.
• Collaborate with different departments to enhance service delivery and improve overall customer experience.
• Stay informed about product updates and policy changes to better assist customers.

Requirements

Mercier Consultancy MD is pleased to announce exciting opportunities for Swedish Speaking Customer Support Representatives in Sofia. This position is perfect for individuals who are fluent in Swedish and are passionate about providing excellent customer service. As part of our team, you will assist our Swedish-speaking clients, ensuring their inquiries are addressed and their concerns resolved efficiently and effectively.

Key Responsibilities

• Deliver exceptional customer support to Swedish-speaking clients through phone, email, and chat.
• Handle inquiries related to products and services, providing accurate and helpful information.
• Resolve customer issues and complaints in a timely and professional manner.
• Document customer interactions and maintain comprehensive records for future reference.
• Collaborate with internal teams to improve service delivery and enhance the overall customer experience.
• Stay informed about product updates and changes to provide the best support to customers.

Requirements

Mercier Consultancy MD is excited to announce openings for Swedish Speaking Customer Support Representatives in Sofia. This role is tailored for individuals fluent in Swedish who are enthusiastic about delivering excellent customer service. You will be responsible for assisting our Swedish-speaking clients, resolving their inquiries, and ensuring a positive experience with our products and services.

Key Responsibilities

• Provide outstanding customer support to Swedish-speaking clients through various channels, including phone, email, and chat.
• Address inquiries regarding products and services and provide detailed, accurate information.
• Efficiently resolve customer complaints and issues, maintaining a focus on customer satisfaction.
• Document all interactions with customers accurately and maintain thorough records.
• Collaborate with internal teams to improve service processes and enhance the customer experience.
• Keep up-to-date with product knowledge and updates to better assist clients.

Requirements

Mercier Consultancy MD is excited to offer an outstanding opportunity for a Swedish Speaking Agent for Booking.com, complete with fully paid relocation to the enchanting country of Greece. In this role, you will assist Swedish-speaking customers with their travel bookings, inquiries, and concerns, ensuring a seamless and enjoyable experience as they plan their travels.

Responsibilities

• Provide exceptional customer service to Swedish-speaking clients via phone, email, and chat, responding to inquiries and assisting with bookings.
• Help customers navigate the booking process, including modifications, cancellations, and general travel-related questions.
• Troubleshoot issues and provide effective solutions to enhance overall customer satisfaction.
• Document interactions in the CRM system for continuous improvement and quality assurance of service.
• Collaborate with other teams to resolve complex inquiries and enhance customer experiences.
• Stay updated on Booking.com's products, services, and policies to provide accurate advice to customers.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Swedish Speaking professionals looking to advance their careers in Bulgaria! This role allows you to work in the vibrant city of Sofia, with fully paid relocation included. As part of our dedicated team, you will engage with clients and provide exceptional service while experiencing the rich culture and history Bulgaria has to offer.

Key Responsibilities

• Communicate effectively with Swedish-speaking clients via phone, email, and live chat, addressing their inquiries and providing suitable solutions.
• Assist with a variety of tasks related to customer service or administration, ensuring high-quality service delivery.
• Document client interactions and maintain accurate records within our CRM system.
• Collaborate with various teams to ensure a seamless experience for clients and optimize operational processes.
• Stay updated on company products, services, and industry trends to provide informed recommendations to clients.
• Contribute to team efforts to enhance service delivery and customer satisfaction.

Requirements

Mercier Consultancy MD is thrilled to announce a fantastic opportunity for Swedish Speaking professionals to join our team in Sofia, Bulgaria! This role not only offers an exciting career path but also includes paid relocation to help you settle into this vibrant city. As part of our company, you will engage with clients and provide exceptional support, enhancing their experience with our services amidst the beautiful backdrop of Sofia.

Key Responsibilities

• Assist Swedish-speaking clients with their inquiries, ensuring a high level of service through phone, email, and chat communication.
• Provide comprehensive information regarding our products and services, guiding clients towards the best solutions for their needs.
• Manage customer accounts effectively, processing requests and ensuring all information is accurately recorded in our systems.
• Resolve client issues swiftly and professionally, maintaining a positive customer experience at all times.
• Collaborate with team members to optimize services and enhance overall customer satisfaction.
• Stay updated on company offerings, industry trends, and local attractions to better assist clients.

Requirements