Are you fluent in Swedish and passionate about providing excellent customer service? Join a growing international team and help deliver top-notch support to customers across Europe.

As a Swedish-speaking Customer Service Representative, you’ll assist customers via phone, email, and chat, resolving inquiries, troubleshooting issues, and ensuring a positive and professional experience for every interaction.

This role is ideal for candidates who want to gain international experience while enjoying the Mediterranean lifestyle in Greece.

Your Responsibilities

• Handle customer inquiries in Swedish via phone, chat, and email
• Provide accurate information and solutions following company policies
• Resolve issues professionally and maintain high-quality service standards
• Document interactions and escalate when necessary
• Collaborate with colleagues to improve processes and workflows
• Participate in training and onboarding programs

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Swedish Speaking professionals to work in Sofia, Bulgaria, with fully paid relocation. This role invites you to be part of a vibrant team where you will engage with clients and contribute positively to their experience while leveraging your Swedish language skills.

Key Responsibilities

• Communicate effectively with Swedish-speaking clients via phone, email, and chat to assist with their inquiries and requests.
• Provide support and accurate information about our services, helping clients make informed decisions.
• Process client requests, ensuring high levels of accuracy and attention to detail.
• Resolve customer issues and provide solutions promptly to enhance overall customer satisfaction.
• Maintain organized records of client interactions and transactions in our CRM system.
• Collaborate with various departments to ensure seamless service delivery and client support.
• Stay updated on product offerings and industry trends to provide clients with the best advice.

Requirements

On behalf of our client, a fast-growing international company within iGaming and online entertainment – we are looking for an experienced Swedish-speaking Regional CRM Manager to take full ownership of the Swedish market.

This is a senior, hands-on role for someone who truly understands Swedish player behaviour, local regulations, and CRM best practices, and who wants real influence over strategy, execution, and results.

As Regional CRM Manager, you will be responsible for shaping and executing the full customer lifecycle strategy for Sweden. Your mission is simple (but not easy): drive engagement, retention, and long-term player value through smart, compliant, and data-driven CRM initiatives.

You will work cross-functionally with product, content, design, and data teams, while acting as the go-to person for everything CRM related in your market.

Requirements

Native Swedish speaker with proven experience working with the Swedish market

Fluent in English, written and spoken

3+ years of hands-on CRM experience, preferably within iGaming, fintech, or digital entertainment

Strong understanding of Swedish user behaviour, market dynamics, and regulatory landscape

Experience working with CRM platforms such as Braze, Optimove, Salesforce, or similar

Highly data-driven mindset with experience in segmentation, A/B testing, and campaign analysis

We're looking for Swedish speakers for several different projects right now!

Some are located in Athens, others in Chania or Thessaloniki. Most have the option to work remote from Greece too!

What you will do:

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

What you will bring:

• Fluency in Swedish
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

Communicate with customers via phone, chat & e-mail

Track and follow cases to ensure they closed in an efficient and timely manner

Maintain high customer satisfaction, representing a major brand

Provide and maintain strong, professional relationships with all partners and show empathy at all times

Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

Fluency in Swedish

Very good communication skills in English

Exceptional communication & soft skills, as well as problem-solving skills

Computer knowledge/tech savviness

Resourceful, able to multitask

Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

Complete support to help you ease your relocation to Greece (our client will cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-)

Competitive monthly salary + 2 extra salaries per year

Health care benefits and numerous other discounts

Full training by certified instructors

Professional growth & development opportunities

Special events as well as community & social responsibility initiatives

Free online Greek language courses

State of the art premises, providing a great working environment with relaxing break areas

Mercier Consultancy MD is thrilled to announce exciting opportunities for Swedish-speaking professionals to join our team in Greece! We offer a fully paid relocation package to help you make the transition and experience the vibrant culture of Greece while advancing your career. In these roles, you will be providing exceptional support and assistance to our Swedish-speaking clients across various sectors.

Key Responsibilities

• Respond to customer inquiries in Swedish through multiple channels including phone, email, and chat.
• Assist clients with product-related queries, service issues, and account management.
• Document and track customer interactions and inquiries accurately in our CRM system.
• Troubleshoot and resolve customer complaints while ensuring high standards of service.
• Collaborate with team members and other departments to improve the overall customer experience.
• Stay informed about product offerings, company policies, and market trends to provide the most effective assistance.

Requirements

Who we are?

SupportYourApp is a global Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.
If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

What you will do:

• Deliver outstanding customer support via calls, chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Mercier Consultancy MD is excited to present an opportunity for a Svensk-engelska resekundtjänst till stöd för Booking.com! Join our team and work in beautiful Greece, where you will provide exceptional travel support services to Swedish and English-speaking clients utilizing Booking.com. Make a positive impact on clients’ travel experiences by assisting them with their booking inquiries and providing timely solutions.

Key Responsibilities

• Assist Swedish-speaking clients with their travel inquiries and bookings through phone, email, and chat.
• Provide detailed information about travel options, accommodations, and Booking.com services to help clients make informed decisions.
• Process reservations accurately, confirming all details and ensuring a smooth booking experience.
• Address customer inquiries and resolve issues efficiently while maintaining high standards of customer service.
• Maintain thorough records of client interactions and bookings in our CRM system.
• Stay informed about travel trends, popular destinations, and Booking.com offerings to provide the best support to clients.

Requirements

Join Our Team!

Are you fluent in Swedish and seeking an exciting opportunity to work (remotely) from Greece? At Mercier Consultancy MD, we are looking for a dedicated and enthusiastic Swedish Speaking Customer Representative.

This role allows you to experience the beauty of Greece while providing exceptional customer service from the comfort of your home.

Your Role:

• Provide outstanding support to Swedish-speaking clients, addressing their inquiries with professionalism and care.
• Communicate effectively through various channels, including phone, email, and chat.
• Become adept with our client systems to deliver high-quality service efficiently.
• Collaborate with team members to ensure timely resolution of customer issues.

Requirements

• Fluency in Swedish (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a commitment to customer satisfaction.
• Eager to learn and adapt to new technologies suitable for remote work.
• Self-motivated, proactive, and effective in a fast-paced environment.
• Ability to work (remotely) while being flexible in your schedule.

Benefits

Join Our Team!

Are you fluent in Swedish and looking for an exciting (remote) opportunity in Greece? At Mercier Consultancy MD, we are seeking a dedicated and enthusiastic Swedish Speaking Customer Representative.

This role allows you to work remotely from Greece, combining the beauty of the country’s culture with the rewarding experience of providing exceptional customer service.

Your Role:

• Deliver outstanding customer support to Swedish-speaking clients, addressing their inquiries with professionalism and care.
• Utilize various communication channels, such as phone, email, and chat, to assist customers.
• Become proficient in our systems to provide high-quality service efficiently.
• Collaborate closely with team members to ensure timely resolution of customer issues.

Requirements

• Fluency in Swedish (both written and spoken) is essential for effective communication with clients.
• Strong interpersonal and communication skills, with a focus on customer satisfaction.
• Willingness to learn new technologies and tools for remote support.
• Self-motivated, proactive, and able to work effectively in a fast-paced environment.
• Open to working (remotely) while being based in Greece!

Benefits