Mercier Consultancy MD is excited to announce a position for Italian Speaking Customer Service Representatives in the retail industry. This role is perfect for individuals who love interacting with customers and are passionate about providing top-notch service. As a key member of our team, you will support customers in navigating their retail inquiries and enhancing their shopping experience, all while communicating in Italian.

Key Responsibilities

• Respond to customer inquiries regarding retail products, services, and store policies via phone, email, and live chat in Italian.
• Assist customers with order placements, returns, and any service-related questions.
• Provide detailed product information and recommendations to enhance customer satisfaction.
• Resolve customer complaints and issues promptly and professionally.
• Document all customer interactions accurately in the customer relationship management (CRM) system.
• Collaborate with team members to ensure efficient service delivery and promote team objectives.
• Stay updated on product lines, promotions, and industry trends to offer informed assistance.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for Italian Speaking Customer Service Representatives in the aviation industry, based in Athens. This position is perfect for individuals who have a passion for aviation and exceptional customer service skills. As part of our team, you will assist passengers and clients with their inquiries, ensuring a smooth and enjoyable experience while communicating effectively in Italian.

Key Responsibilities

• Address customer inquiries regarding flight schedules, ticket bookings, baggage policies, and other aviation-related services via phone, email, and live chat in Italian.
• Provide accurate and timely information while demonstrating a high level of customer care and professionalism.
• Assist customers in resolving issues related to booking changes, cancellations, and complaints.
• Document customer inquiries and interactions in the customer relationship management (CRM) system.
• Work closely with other departments, including operations and technical support, to ensure efficient service delivery.
• Stay updated on airline policies, procedures, and industry trends to provide informed assistance.

Requirements

Mercier Consultancy MD is eager to invite applications for the position of German Speaking Customer Service Representatives in the banking industry. This role offers a fantastic opportunity for individuals who are skilled in providing excellent customer support and have a strong interest in financial services. You will be responsible for assisting customers with their banking inquiries and needs, ensuring they receive prompt and professional service in German.

Key Responsibilities

• Respond to customer inquiries regarding banking services, account management, and financial products via phone, email, and chat in German.
• Provide information on account balances, transactions, and banking policies.
• Assist customers in resolving issues related to their accounts and transactions.
• Document all customer interactions accurately in the system.
• Collaborate with other departments to ensure customer concerns are addressed effectively.
• Stay informed about banking regulations and changes in financial products.

Requirements

Mercier Consultancy MD is excited to offer a position for Dutch Speaking Customer Service Representatives in the transportation industry, specifically focusing on rail and shipping. This role is perfect for individuals who are passionate about travel and logistics and have a strong commitment to providing exceptional customer service. As a key member of our team, you will facilitate communication in Dutch, assisting customers with their transportation needs and inquiries.

Key Responsibilities

• Respond to customer inquiries about transportation services, including rail and shipping options, via phone, email, and chat in Dutch.
• Provide detailed information regarding schedules, ticketing, and shipping logistics.
• Assist customers with booking changes, cancellations, and any related issues.
• Resolve customer complaints in a professional manner, ensuring a positive experience.
• Document all customer interactions accurately and maintain records in the system.
• Collaborate with logistics and customer service teams to ensure efficient service delivery.
• Stay informed about transportation industry trends and changes to enhance customer engagement.

Requirements

Mercier Consultancy MD is excited to open applications for the role of Dutch Speaking Customer Service Representatives in the telecommunications industry. This position is perfect for individuals who thrive in fast-paced environments and are passionate about helping customers navigate their telecommunications needs. As a representative, you will communicate with customers in Dutch, providing assistance, resolving issues, and ensuring they receive the highest level of service.

Key Responsibilities

• Handle customer inquiries related to telecommunications services, plans, and devices via phone, email, and live chat in Dutch.
• Provide support for service activation, troubleshooting, and billing inquiries.
• Assist customers with account management, including changes to plans and services.
• Resolve issues and complaints efficiently, ensuring customer satisfaction.
• Maintain up-to-date knowledge of telecommunications products and services.
• Accurately document customer interactions in the customer relationship management (CRM) system.
• Collaborate with technical support teams to address service-related challenges.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for Dutch Speaking Customer Service Representatives in the food and beverage industry. Join our dynamic team and play a vital role in providing excellent customer service to ensure that our clients have the best experience with our products. In this role, you will leverage your language skills to communicate effectively with our Dutch-speaking customers, helping them with their inquiries and ensuring their satisfaction.

Key Responsibilities

• Respond to customer inquiries regarding food and beverage products, orders, and promotions via phone, email, and live chat in Dutch.
• Provide accurate information about products, ingredients, and dietary restrictions.
• Assist customers with order placements, modifications, and tracking.
• Handle complaints and issues with professionalism and efficiency, ensuring customer satisfaction.
• Maintain detailed documentation of customer interactions in the customer relationship management (CRM) system.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Stay knowledgeable about our product offerings and industry trends to better assist customers.

Requirements

Mercier Consultancy MD is excited to invite applications for the role of Dutch Speaking Customer Service Representatives within the finance sector! If you are passionate about delivering exceptional customer experiences and have a strong command of the Dutch language, we want to hear from you. In this role, you will be at the forefront of providing high-quality support to our clients, helping them navigate their financial inquiries and ensuring their needs are met promptly and professionally.

Key Responsibilities

• Assist customers with financial inquiries via phone, email, and live chat in Dutch.
• Provide information on various financial products and services.
• Support customers in resolving issues with their accounts, transactions, and billing.
• Document all customer interactions and maintain accurate records in the system.
• Collaborate effectively with internal teams to ensure customer satisfaction.
• Participate in ongoing training to enhance product knowledge and customer service skills.

Requirements

Our client is an innovative fintech scale-up with a flagship enterprise-level data analytics and compliance platform built for banks and financial institutions. Their mission is to empower financial organizations with cutting-edge technology for fraud detection, AML compliance, and risk management across multiple layers of the banking system.

This is a high-impact leadership role offering the chance to shape European expansion and drive sales growth in some of the most competitive and regulated markets in the world.

Role Summary

We are seeking an experienced sales leader to spearhead enterprise sales into European banks and financial institutions. The ideal candidate combines deep financial services expertise, technical acumen, and strong C-suite relationship management skills, with a proven track record of selling complex enterprise technology solutions.

This role requires navigating long B2B sales cycles in highly regulated environments while thriving in a fast-paced startup/scale-up setting.

Our client isn’t just a marketing agency - they’re creative partners to their clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, they offer a comprehensive suite of expert services. By combining creativity with data-driven insights, they don’t just deliver campaigns - they deliver results.

Our client is a fast-growing company in the iGaming industry, dedicated to delivering top-tier player experiences through innovative marketing and customer engagement strategies. They are now looking for a Danish-speaking CRM Manager to join their team in Copenhagen and take their customer relationship management to the next level!

As a CRM Manager, you will be responsible for developing and executing CRM campaigns, ensuring top-tier customer engagement, retention, and reactivation strategies. You will work closely with cross-functional teams to create personalized, data-driven campaigns that enhance the customer journey.

🔹 Plan, implement, and optimize CRM strategies to boost player retention and engagement.

🔹 Create personalized campaigns using email, SMS, push notifications, and in-platform messaging.

🔹 Analyze customer data & behavior, using insights to drive segmentation and targeted marketing initiatives.

🔹 Collaborate with marketing, product, and data teams to ensure seamless execution of CRM initiatives.

At OB Streem, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become the leading end-to-end logistics service provider that delivers intelligent solutions for customers around the world.

We grew bolder, bigger and better, enriched by our legacy companies, Orphee Beinoglou, internationally known as ORBIT (Orphee Beinoglou International Transports) and Makios Logistics. From the former, we inherit a tradition that spans a century, having set the highest standards in freight forwarding, moving and logistics services across the Balkans and the Eastern Mediterranean. From the latter, we pick the dynamics of a 90-year enterprise that grew into a flexible handler of diverse logistics needs, with one of the largest truck fleets in the region.

We are seeking a detail-oriented and proactive CRM Specialist to join our Commercial Excellence team in Marousi.

As a CRM Specialist, you will be responsible for managing and optimizing our Customer Relationship Management (CRM) system to ensure smooth operations across sales, marketing, and customer service. You will support end-users, ensure data accuracy, generate reports and insights, and drive adoption of CRM best practices, enabling OB Streem to deliver exceptional customer experiences and achieve commercial growth.

Responsibilities