Gritter Francona, Inc. is seeking an experienced Power Platform Tooling Development Manager to lead the Strategic Investment Management (SIM) Tooling Services within the Executive Director's Office (EDO) of the Veterans Health Administration (VHA). This critical role will oversee the implementation and management of IT tools designed to enhance operational efficiency, improve data management, and support strategic decision-making across the Veterans Health Administration (VHA).

The SIM office plays a pivotal role in business transformation, facilitating IT governance and business architecture to align with VHA's healthcare needs and priorities. As a leader in this space, you will ensure that tooling solutions streamline processes and provide actionable insights to support key stakeholders.

The ideal candidate will possess deep experience in Microsoft 365 Ecosystem, including Power Platform, SharePoint, Azure, and Dynamics 365, along with expertise in DevOps, .NET and SQL database management. Duties may include:

Gritter Francona is looking for a VHA Program Manager. The VHA Program Manager provides strategic leadership, oversight, and execution support for complex enterprise healthcare initiatives supporting the U.S. Department of Veterans Affairs (VA) and the Veterans Health Administration (VHA). This position could lead the planning, coordination, execution, and oversight of multiple high-visibility programs that advance VHA priorities.

This role serves as the primary interface between contractor leadership and VA stakeholders, ensuring program performance, compliance with contractual requirements, risk management, quality assurance, and continuous process improvement.

Gritter Francona is looking to hire a Customer Service Technician to support a contract with the Veterans Affairs.

A Customer Service Technician will respond to technical issues escalated by customers. This position will act as a liaison between operations, the client, and Engineering/Development. You are able to respond to end user request for assistance using existing manuals and scripted responses.  Must be able to effectively interact with customers and be able to refer ongoing issues to the appropriate engineering support team.

Requirements

• High school diploma or GED
• Experience with problem solving, debugging, and providing solutions to technical issues
• Ability to prioritize and execute tasks in a high-pressure environment.
• Experience working within a team-oriented, collaborative, agile environment.
• Highly self-motivated and directed with the ability to manage multi-discipline triage calls.
• Experience documenting and communicating work-a-rounds and solutions clearly

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development

Gritter Francona is looking for a Senior Programmer to support the development, enhancement, testing, and maintenance of web-based and client-server applications within a federal environment. The position will work closely with project managers, business leads, and end users to define requirements, develop solutions, resolve system issues, and implement technology enhancements.

Gritter Francona is looking for a Senior Data Analyst to provide advanced data analytics and project management support for federal healthcare initiatives. The analyst will collect, analyze, and interpret complex data using advanced models and algorithms and translate findings into actionable business recommendations for management.

Key Responsibilities

• Analyze complex datasets to identify trends, patterns, risks, and opportunities.
• Develop data models, reports, dashboards, graphs, and charts to communicate findings.
• Present analytical results and recommendations to project managers, business leads, and senior leadership.
• Support project management activities, including tracking milestones, deliverables, dependencies, risks, costs, and performance.
• Provide regular status reporting and data-driven insights to support project and business decisions.
• Ensure data quality, accuracy, and consistency across multiple systems.
• Collaborate with technical teams, project managers, workstream sponsors, and business stakeholders.

VHA Systems Experience

The candidate must have in-depth knowledge of VHA systems and data sources, including:

Gritter Francona is looking for a Communications Specialist to help support the VHA with strategic communications, content creation, and event coordination.

Job duties include but are not limited to:

Gritter Francona is looking for a Solution Management Administrator to provide administrative, logistical, and programmatic support to solution teams supporting complex healthcare IT and EHR initiatives. This role coordinates activities across clinical and functional teams, governance bodies, technical teams, vendors, and site stakeholders to ensure solutions remain aligned with requirements, scope, schedule, and implementation goals.

The position supports informaticists and solution experts with requirements documentation, ticket management, testing, design reviews, vendor coordination, enterprise deployment, and continuous improvement activities.

Gritter Francona is looking for a Program Implementation SME that will provide senior-level implementation expertise to support the design, launch, management, evaluation, and scaling of an Elevated Risk Care Management (ERCM) Pilot focused on improving the coordination and effectiveness of suicide prevention-related care for Veterans at elevated risk.

The Program Implementation SME will support the implementation of new projects and programs identified by senior leadership and will provide expertise across the full pilot lifecycle, including Concept, Explore, Design, Implement, Evaluate, and Spread phases. Projects may be VHA-wide or localized to one or multiple VHA program offices.

The SME will provide strategic and operational support for implementation management, performance improvement, strategic performance measurement, programmatic outcomes, resource planning, and evaluation. The position will help establish linkages between VA-wide strategic goals and program-level outcomes and will ensure that implementation activities are aligned with organizational priorities, performance targets, programming, budgeting, and evaluation requirements.

The Program Implementation SME will work closely with Government program leads, senior leadership, clinical and operational stakeholders, pilot sites, and contractor personnel to translate strategic objectives into executable implementation plans and measurable outcomes.

Gritter Francona is looking for a Jr. Trainer that will support the development, coordination, delivery, and evaluation of training and educational activities associated with the Elevated Risk Care Management (ERCM) Pilot. The position will help prepare clinical and operational staff to effectively adopt and implement new care coordination processes designed to improve suicide prevention-related care for Veterans at elevated risk.

The Jr. Trainer will support training activities throughout the pilot lifecycle, including Concept, Explore, Design, Implement, Evaluate, and Spread phases. Working under the direction of senior training, implementation, and program personnel, the Jr. Trainer will assist with assessing training needs, developing customized learning materials, coordinating training logistics, delivering instructor-led and web-based training, evaluating training effectiveness, and maintaining training records.

The successful candidate will have strong communication and presentation skills, an understanding of healthcare delivery, and the ability to translate complex program and clinical requirements into clear, practical learning experiences for diverse audiences.

Gritter Francona is looking for a Health System Analyst SME that will provide senior-level healthcare systems analysis, business process analysis, clinical workflow, and operational expertise to support the design, implementation, evaluation, and scaling of an Elevated Risk Care Management (ERCM) Pilot focused on improving coordination and effectiveness of suicide prevention-related care for Veterans at elevated risk.

The Health Systems Analyst SME will support the Veterans Health Administration (VHA) in analyzing current-state and future-state healthcare processes, identifying operational gaps, designing improved business processes, and supporting implementation of sustainable workflows. The SME will apply extensive knowledge of VHA clinical and business operations to ensure that the ERCM model is practical, effective, scalable, and appropriately integrated into existing healthcare processes.

The Health Systems Analyst SME will work closely with Government program leads, VHA clinical and operational stakeholders, pilot sites, Behavioral Health Interdisciplinary Program (BHIP) teams, Mental Health Treatment Coordinators (MHTCs), suicide prevention personnel, and other clinical teams throughout the Concept, Explore, Design, Implement, Evaluate, and Spread phases.