Gritter Francona is seeking an experienced Nuvolo Senior Trainer to support the Nuvolo Clinical EAM and OT Security Operations & Maintenance (O&M) program for the Department of Veterans Affairs (VA) Healthcare Technology Management (HTM) Service Line.

The Nuvolo application is an enterprise asset management (EAM) solution built on the ServiceNow platform, delivering a modern Computerized Maintenance Management System (CMMS). It replaces legacy functionality previously supported by VistA AEMS/MERS and IBM Maximo, enabling improved lifecycle management of clinical assets across Veterans Medical Centers (VAMCs).

The Nuvolo Clinical EAM and OT Security modules enhance clinical asset visibility, work order documentation, preventive maintenance compliance, and operational performance. Improved capabilities reduce downtime of clinical systems and medical devices, strengthening the quality of services provided to clinical staff, Veterans, and their families.

The Senior Trainer plays a critical role in ensuring enterprise-wide adoption, proficiency, and continuous improvement of the Nuvolo platform across lower and Production environments.

The Nuvolo Senior Trainer's duties include but not limited to:

Position Summary

Gritter Francona is seeking a motivated Nuvolo Junior Trainer to support Operations & Maintenance (O&M) services for the Department of Veterans Affairs (VA) Healthcare Technology Management (HTM) Service Line.

The Nuvolo application is an enterprise asset management (EAM) module built on the ServiceNow platform, delivering a modern Computerized Maintenance Management System (CMMS). It replaces legacy functionality previously provided through VistA AEMS/MERS and IBM Maximo. The Nuvolo Clinical EAM and OT Security modules enhance clinical asset lifecycle management, improve preventive maintenance documentation, and reduce downtime of critical medical devices across Veterans Medical Centers (VAMCs).

The Nuvolo Junior Trainer supports enterprise-wide training delivery, testing coordination, user adoption, and continuous improvement efforts across lower and Production environments.

The Nuvolo Junior Trainers Duties include but not limited to:

The Nuvolo application is an enterprise asset management (EAM) module running on the ServiceNow platform that provides a modern Computerized Management System (CMMS) used by the Healthcare Technology Management (HTM) Service Line across the enterprise, replacing various functionalities of the Automated Engineering Management System/ Medical Equipment Reporting System (AEMS/MERS) module of the VistA platform and Maximo. The HTM Nuvolo Clinical EAM and OT Security modules support clinical asset management with benefits reaped across all departments, improving clinical asset performance through work order documentation and maintenance. Improved capabilities achieved by Nuvolo decreases the negative impact of unavailability of clinical systems and medical devices and improves the overall HTM services provided to clinical staff, Veterans, and their families.

This upcoming potential project will provide Nuvolo Clinical EAM and OT Security Operations and Maintenance (O&M) Support Services for the Department of Veterans Affairs (VA) HTM Service Line. Nuvolo Clinical EAM and OT Security O&M Support Services will provide project management and software support for upgrades, patches, user support, incident response and continuous user feedback improvement.

The Nuvolo application is an enterprise asset management (EAM) module running on the ServiceNow platform that provides a modern Computerized Management System (CMMS) used by the Healthcare Technology Management (HTM) Service Line across the enterprise, replacing various functionalities of the Automated Engineering Management System/ Medical Equipment Reporting System (AEMS/MERS) module of the VistA platform and Maximo. The HTM Nuvolo Clinical EAM and OT Security modules support clinical asset management with benefits reaped across all departments, improving clinical asset performance through work order documentation and maintenance. Improved capabilities achieved by Nuvolo decreases the negative impact of unavailability of clinical systems and medical devices and improves the overall HTM services provided to clinical staff, Veterans, and their families.

This upcoming potential project will provide Nuvolo Clinical EAM and OT Security Operations and Maintenance (O&M) Support Services for the Department of Veterans Affairs (VA) HTM Service Line. Nuvolo Clinical EAM and OT Security O&M Support Services will provide project management and software support for upgrades, patches, user support, incident response and continuous user feedback improvement.

The Nuvolo application is an enterprise asset management (EAM) module running on the ServiceNow platform that provides a modern Computerized Management System (CMMS) used by the Healthcare Technology Management (HTM) Service Line across the enterprise, replacing various functionalities of the Automated Engineering Management System/ Medical Equipment Reporting System (AEMS/MERS) module of the VistA platform and Maximo. The HTM Nuvolo Clinical EAM and OT Security modules support clinical asset management with benefits reaped across all departments, improving clinical asset performance through work order documentation and maintenance. Improved capabilities achieved by Nuvolo decreases the negative impact of unavailability of clinical systems and medical devices and improves the overall HTM services provided to clinical staff, Veterans, and their families.

This upcoming potential project will provide Nuvolo Clinical EAM and OT Security Operations and Maintenance (O&M) Support Services for the Department of Veterans Affairs (VA) HTM Service Line. Nuvolo Clinical EAM and OT Security O&M Support Services will provide project management and software support for upgrades, patches, user support, incident response and continuous user feedback improvement.

Gritter Francona is looking for a Vulnerability Assessment Team Lead to support a potential project with the Department of Homeland Security. The Lead will manage a comprehensive vulnerability management program for The Department of U.S. Customs and Border Protection (CBP). The Lead will direct a team of analysts responsible for conducting enterprise-wide vulnerability scanning, penetration testing, and specialized assessments (web, database, wireless). This is a critical leadership role that involves managing scan policies, analyzing results, and briefing CBP leadership on the most impactful vulnerabilities and remediation strategies.

Key Responsibilities:

• Lead the VA team in managing CBP's Enterprise Information System Vulnerability Management (ISVM) compliance validation.

• Oversee regularly scheduled and ad hoc vulnerability assessments, penetration tests, and specialized assessments for web applications, databases, and 802.11 Wireless networks.

• Brief CBP leadership on current and future vulnerabilities, security policies, and the results of penetration testing efforts.

• Manage and maintain a repository of VA application issues and report them to the Government VAT Team Lead.

• Direct the preparation of security testing Rules of Engagement (ROE) for government approval prior to conducting penetration testing.

Gritter Francona is looking for a Cyber Threat Hunt Lead to support a potential project with the Department of Homeland Security. The Threat Hunt Lead will build and guide a proactive threat hunting capability for the Department of U.S. Customs and Border Protection (CBP). The Threat Hunt Lead will direct a specialized team in proactively searching for malicious activity across CBP networks that evades traditional security solutions. This role requires an offensive mindset, deep knowledge of attacker TTPs, and expert-level skills with SIEM and endpoint management tools. The Threat Hunt Lead will be responsible for developing hunt hypotheses, executing hunt missions, and coordinating with the SOC to create new detections based on your findings.

Key Responsibilities:

• Lead the CTH team to proactively and iteratively conduct threat hunting efforts against CBP networks, systems, and high value assets to detect and isolate advanced threats.

• Utilize threat models and Cyber Threat Intelligence to formulate hypotheses about attacker activity on CBP networks and systems to investigate during formal hunt missions.

• Propose corrective actions and inform necessary parties of security issues, reportable offenses, or cybersecurity best practices.

• Work with the CBP SOC to create new security content, including signatures and detection alerts, resulting from hunt missions and Purple Team engagements.

Gritter Francona is looking for a Cyber Defense Forensics Lead to support a potential project with the Department of Homeland Security. The Forensics Lead will manage and direct the forensics and insider threat operations supporting U.S. Customs and Border Protection (CBP). The Lead will direct a team of expert analysts responsible for conducting digital forensic investigations, monitoring for data loss, and analyzing insider threat activities. The role requires deep technical expertise in forensic tools and methodologies, a solid understanding of incident response, and the ability to lead complex investigations from start to finish.

Key responsibilities include:

The Non-Clinical Case Manager is designated as key personnel and is responsible for coordinating, monitoring, and evaluating member care services to ensure quality, cost-effectiveness, and compliance with regulatory and organizational standards. This role focuses on care coordination, resource management, and interdisciplinary collaboration rather than direct clinical treatment.

The Case Manager must hold Registered Nurse III (RN III) status and demonstrate advanced clinical knowledge, strong critical thinking skills, and expertise in case management principles.

The Medical Records and Support Assistant(s) provide administrative and technical support for medical record management functions. This position is staffed by personnel classified under the Department of Labor (DOL) Occupational Code 12190 – Medical Record Technician.

The role supports the organization’s health information management activities by ensuring the accurate processing, maintenance, protection, and organization of medical records in compliance with applicable regulatory and organizational standards.

Key Responsibilities

• Maintain, organize, and manage medical records in electronic and/or paper-based systems
• Review medical documentation for completeness, accuracy, and proper authorization
• Enter, update, and verify patient information in health information systems
• Retrieve and distribute medical records in accordance with privacy and security regulations
• Assist with scanning, indexing, and archiving medical documentation
• Support release of information processes in compliance with HIPAA and applicable policies
• Track and log record requests, ensuring timely fulfillment
• Maintain confidentiality of protected health information (PHI)
• Provide administrative support to clinical and case management staff as needed
• Assist with audits, reporting requirements, and quality assurance activities

Requirements