InfyStrat is seeking a detail-oriented Software Tester to join our quality assurance team. In this role, you will be responsible for validating the functionality and performance of our software applications through comprehensive testing practices. You will work closely with developers and project managers to design and execute test cases, identify defects, and ensure that our software meets the highest quality standards. The ideal candidate will possess a strong understanding of software testing principles, excellent problem-solving skills, and a commitment to delivering high-quality results. At InfyStrat, we prioritize quality and customer satisfaction, and your role will be crucial in helping us achieve our objectives. If you are passionate about software quality and looking for an opportunity to grow within a collaborative environment, we encourage you to apply.

Mercier Consultancy MD is excited to announce a fantastic opportunity for Portuguese Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is ideal for individuals who are tech-savvy and excel at providing outstanding customer support. As a representative, you will assist clients with their IT inquiries, ensuring they have a seamless experience while navigating technology solutions.

Key Responsibilities

• Respond to customer inquiries related to IT products and services via phone, email, and chat in Portuguese.
• Provide technical assistance and support for software and hardware issues.
• Guide customers through troubleshooting steps and help them resolve technical challenges.
• Document customer interactions accurately to maintain comprehensive records in the CRM system.
• Collaborate with technical teams to ensure timely resolution of customer inquiries.
• Stay updated on the latest IT developments and company offerings to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for Polish Speaking Customer Service Representatives in the Information Technology (IT) industry. This is an exciting opportunity for individuals who are passionate about technology and committed to delivering exceptional customer service. In this role, you will assist clients with their IT inquiries and technical support needs, all while providing top-notch service in Polish.

Key Responsibilities

• Address customer inquiries related to IT products, services, and technical support via phone, email, and chat in Polish.
• Assist customers with troubleshooting hardware and software issues, providing step-by-step guidance.
• Provide information on product features, upgrades, and service options available to clients.
• Resolve technical issues efficiently and ensure high levels of customer satisfaction.
• Document all customer interactions and technical issues accurately in our CRM system.
• Collaborate with IT teams to ensure effective resolution of customer issues and enhance service delivery.
• Keep up-to-date with the latest IT trends, products, and company offerings to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Danish Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is perfect for individuals who are tech-savvy and passionate about providing exceptional customer service. As a representative, you will assist clients with their IT inquiries and ensure they receive support in Danish.

Key Responsibilities

• Respond to customer inquiries related to IT products, services, and solutions via phone, email, and chat in Danish.
• Assist customers with troubleshooting technical issues and provide guidance on product usage.
• Provide information about new IT solutions, software updates, and available packages.
• Document all customer interactions accurately in the CRM system for follow-up and tracking.
• Collaborate with technical teams to ensure timely resolution of complex issues.
• Stay informed about industry trends and technology advancements to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for Spanish Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is ideal for individuals who are passionate about technology and dedicated to delivering excellent customer support. As a representative, you will assist clients with their IT-related inquiries, ensuring they receive prompt and effective assistance in Spanish.

Key Responsibilities

• Manage customer inquiries related to IT products and services, including software, hardware, and technical support via phone, email, and chat in Spanish.
• Provide clear and concise information to customers regarding troubleshooting, installation, and service usage.
• Assist customers with account management, service requests, and escalations when necessary.
• Resolve technical issues and customer complaints efficiently, aiming for a high level of customer satisfaction.
• Document all customer interactions accurately in the CRM system to ensure continuity of service.
• Collaborate with technical teams to resolve complex issues and improve customer experience.
• Stay informed about the latest IT trends and products to provide knowledgeable assistance to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is ideal for individuals who are passionate about technology and are dedicated to providing exceptional customer support. As a customer service representative, you will assist clients with their IT-related inquiries, ensuring they receive accurate information and outstanding service in Italian.

Key Responsibilities

• Manage customer inquiries related to IT services, products, and technical support via phone, email, and live chat in Italian.
• Provide guidance and assistance on software, hardware, and network issues.
• Assist customers with account management, service requests, and troubleshooting technical problems.
• Document all interactions accurately in the CRM system and ensure compliance with company policies.
• Resolve customer complaints and issues efficiently while maintaining a high level of satisfaction.
• Collaborate with technical teams to address complex inquiries and enhance service delivery.
• Stay informed about industry trends, products, and service updates to assist customers effectively.

Requirements

Mercier Consultancy MD is seeking dedicated German Speaking Customer Service Representatives for a rewarding role in the Information Technology (IT) industry. This position is ideal for individuals who have a passion for technology and a commitment to delivering exceptional customer service. As a vital member of our team, you will assist clients with their IT-related inquiries, ensuring a seamless experience.

Key Responsibilities

• Respond to customer inquiries regarding IT products, services, and solutions via phone, email, and chat in German.
• Provide technical support and guidance to clients, troubleshooting issues effectively.
• Assist customers with account management, including subscription services and software installations.
• Document customer interactions and maintain accurate records in our CRM system.
• Work closely with technical support teams to escalate and resolve complex issues.
• Stay updated on the latest IT trends and product offerings to provide informed assistance.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for French Speaking Customer Service Representatives in the Information Technology (IT) industry. If you are passionate about technology and enjoy helping clients solve their IT-related issues, this role is tailor-made for you. As a customer service representative, you will assist clients in navigating various IT services while providing excellent support in French.

Key Responsibilities

• Manage customer inquiries related to IT products, services, and technical support via phone, email, and chat in French.
• Educate customers on features, functionalities, and best practices for IT solutions.
• Assist customers with troubleshooting technical issues and provide step-by-step guidance.
• Document all customer interactions accurately in the CRM system for effective follow-up and service improvement.
• Collaborate with technical teams to resolve complex issues and enhance the customer experience.
• Stay up to date with industry trends and advancements in technology to provide relevant information.

Requirements

We are seeking a highly skilled Technical Solution Architect specializing in Data & AI Presales to join our team. The ideal candidate will have extensive experience with Microsoft Data and AI tools, and will be responsible for creating and demonstrating solutions, as well as building strong relationships with customers and prospects.

As a Data and AI Technical Presales Architect you can expect to…

• Understand customer challenges and requirement around Data & AI
• Design and architect data and AI solutions that meet business and IT needs.
• Conduct Data & AI assessments, Interview Business and IT teams
• Conduct Discovery Workshops for Data Engineering, Analytics, Data Integrations, AI and Business use cases.
• Create data and analytics roadmaps, drive hands-on Proof of Concepts (PoCs) and Minimum Viable Products (MVPs).
• Ensure long-term technical viability of new deployments, infusing key AI technologies where appropriate.
• Conduct technical presentations and demonstrations to customers.
• Collaborate with various departments to ensure seamless integration of solutions.
• Provide technical consultancy and advisory services to customers.
• Build and maintain strong relationships with customers to understand their needs and provide tailored solutions.

Requirements

Mercier Consultancy MD is pleased to announce a fantastic opportunity for Italian Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is perfect for individuals who are enthusiastic about technology and have a knack for helping customers solve their technical challenges. As a key member of our team, you will provide exceptional support and guidance to clients, ensuring they maximize their use of IT services and products.

Key Responsibilities

• Manage customer inquiries related to IT products, services, and troubleshooting via phone, email, and chat in Italian.
• Provide clear instructions and technical support to customers experiencing issues with their IT systems.
• Assist customers in understanding product features and implementations.
• Document all customer interactions and resolutions accurately in our CRM system.
• Collaborate with technical teams to escalate and resolve complex issues.
• Stay up-to-date with the latest IT trends and products to provide informed support.

Requirements