Mercier Consultancy MD is excited to announce a fantastic opportunity for Slovenian Speaking Customer Service Representatives in the healthcare industry! This role is perfect for compassionate individuals who are eager to assist patients and healthcare professionals. As a representative, you will play a vital role in providing accurate information and support to customers navigating their healthcare needs, ensuring they receive exceptional service in Slovenian.

Key Responsibilities

• Manage customer inquiries regarding healthcare services, insurance options, and patient support via phone, email, and chat in Slovenian.
• Assist patients in understanding treatment processes, scheduling appointments, and addressing concerns.
• Resolve issues and complaints in a professional and empathetic manner, ensuring a positive customer experience.
• Document all interactions with customers in the CRM system accurately.
• Collaborate with healthcare providers and administrative teams to improve service delivery.
• Stay informed about healthcare policies and services to provide up-to-date information to customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Italian Speaking Customer Service Representatives in the banking industry. This role is ideal for individuals who are passionate about providing exceptional service within the financial sector. As a member of our team, you will assist clients with their banking inquiries in Italian, ensuring they receive the support they need for a seamless banking experience.

Key Responsibilities

• Respond to customer inquiries regarding banking products and services via phone, email, and chat in Italian.
• Assist customers with account management, including opening new accounts, processing transactions, and addressing concerns.
• Provide information about loan options, interest rates, and banking regulations.
• Resolve customer complaints and issues efficiently while maintaining a focus on customer satisfaction.
• Accurately document customer interactions and maintain comprehensive records in the CRM system.
• Collaborate with various banking departments to enhance the customer experience.
• Stay updated on banking policies and financial products to provide accurate advice to customers.

Requirements

Mercier Consultancy MD is thrilled to offer a position for German Speaking Customer Service Representatives in the renewable energy industry. This role is an excellent opportunity for individuals passionate about sustainability and customer support. As a key member of our team, you will assist customers in navigating their inquiries related to renewable energy products and services, all while delivering exceptional support in German. Your role will be vital in promoting sustainable practices and enhancing customer satisfaction.

Key Responsibilities

• Respond to customer inquiries concerning renewable energy solutions, installation processes, and service offerings via phone, email, and live chat in German.
• Provide accurate information about renewable energy products, benefits, and available incentives.
• Assist customers through the application and installation process, addressing concerns and providing support.
• Resolve customer complaints and issues with empathy and professionalism.
• Maintain detailed documentation of customer interactions and inquiries in the database.
• Collaborate with technical and sales teams to ensure smooth service delivery.
• Stay informed about industry trends and developments to better assist customers.

Requirements

Key responsibilities and expectations

Ø  Draft, review, and manage contracts, including creation, modifications, and terminations, in accordance with company policies.

Ø  Maintain reliable and updated records of client contracts, ensuring accuracy and compliance.

Ø  Communicate daily with Sales, Account Managers, and Client Success teams to ensure smooth interoperability with the Medscale team.

Ø  Coordinate closely with the RevOps Manager to align contract-related processes with overall business goals.

Ø  Track contract statuses, follow up on outstanding matters, and ensure deadlines are met.

Ø  Resolve contract-related issues with a problem-solving mindset, addressing concerns promptly and effectively.

Ø  Ensure compliance with contract terms and maintain attention to detail to safeguard accuracy and consistency.

Ø  Coordinate any necessary contract modifications based on client feedback or operational changes.

Ø  Demonstrate proficiency in MS Office suite, Google Sheets and Contract Creation software (Pandadoc) for contract processes - record-keeping, data analysis, and reporting.

Ø  Exhibit multitasking and cross-functional collaboration skills to manage various priorities and coordinate with internal teams.

About Jobgether:

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Key Account Implementation Manager in Canada.

In this role, you will play a critical part in helping larger, strategic customers transition from a legacy software version to a modern, web-based platform. You will provide personalized, hands-on support throughout the upgrade process, ensuring a smooth transition. This includes collaborating with internal teams and customers, managing the upgrade process, and addressing any concerns that may arise. Your ability to communicate effectively and manage multiple projects will be essential for success in this position.

Accountabilities:

We are recruiting on behalf of our client, a leading Marketing Agency with expertise in the online trading, fintech and financial services industries, a talented Head of Client Services.

The Head of Client Services, will be responsible for overseeing and nurturing client relationships while ensuring the delivery of high-quality marketing services, with a strong emphasis on PR. This role requires a strategic leader who can manage complex projects, collaborate across departments, and drive business growth through exceptional client service and team leadership.

Key Responsibilities:

Client Relationship Management:

•  Serve as the primary point of contact for clients, maintaining daily communication to understand their needs and foster long-term relationships.
•  Ensure high levels of client satisfaction by addressing concerns promptly and identifying opportunities to add value to their business.
  

Marketing Services Oversight:

• Oversee the execution of marketing services with a focus on PR deliverables, ensuring projects are completed on time and meet quality standards.
• Supervise the development of PR roadmaps and review PR reports prior to client distribution to ensure accuracy and quality.
  

Project and Process Management:

The Telehealth Physician is responsible for remotely assisting in the delivery of patient care through process of assessment, planning, implementation and evaluation. This position plays a critical role in providing medical oversight and expertise in collaboration with staff, provides patient care and activities that commensurate with their education and demonstrated competencies.

Key Responsibilities