Technology Strategy and Reporting Specialist

Let's Write Africa's Story Together!

Job Description

The Technology Strategy and Reporting Specialist is responsible for developing comprehensive strategic reports and data-driven insights that inform executive decision-making and board governance. This role focuses on creating professional dashboards, quarterly board reports, and strategic communications that translate complex technology initiatives into clear, actionable business intelligence for senior leadership.

Key Responsibilities

Key Responsibilities:

Technology Strategy and Reporting Specialist

Let's Write Africa's Story Together!

Job Description

The Technology Strategy and Reporting Specialist is responsible for developing comprehensive strategic reports and data-driven insights that inform executive decision-making and board governance. This role focuses on creating professional dashboards, quarterly board reports, and strategic communications that translate complex technology initiatives into clear, actionable business intelligence for senior leadership.

Key Responsibilities

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as an AML & KYC Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Monitor and analyze crypto transactions using tools like Chainalysis, Elliptic, TRM Labs
• Identify suspicious activity, patterns, and anomalies
• Collaborate with internal teams on investigations and risk assessments
• Stay current on crypto compliance trends and regulations
• Maintain clear records and reports to meet audit standards
• Conduct EDD on high-risk clients and transactions
• Ensure accuracy and compliance in due diligence reviews
• Become a product expert and constantly grow

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as an AML & KYC Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Monitor and analyze crypto transactions using tools like Chainalysis, Elliptic, TRM Labs
• Identify suspicious activity, patterns, and anomalies
• Collaborate with internal teams on investigations and risk assessments
• Stay current on crypto compliance trends and regulations
• Maintain clear records and reports to meet audit standards
• Conduct EDD on high-risk clients and transactions
• Ensure accuracy and compliance in due diligence reviews
• Become a product expert and constantly grow

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as an AML & KYC Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Monitor and analyze crypto transactions using tools like Chainalysis, Elliptic, TRM Labs
• Identify suspicious activity, patterns, and anomalies
• Collaborate with internal teams on investigations and risk assessments
• Stay current on crypto compliance trends and regulations
• Maintain clear records and reports to meet audit standards
• Conduct EDD on high-risk clients and transactions
• Ensure accuracy and compliance in due diligence reviews
• Become a product expert and constantly grow

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as an AML & KYC Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Monitor and analyze crypto transactions using tools like Chainalysis, Elliptic, TRM Labs
• Identify suspicious activity, patterns, and anomalies
• Collaborate with internal teams on investigations and risk assessments
• Stay current on crypto compliance trends and regulations
• Maintain clear records and reports to meet audit standards
• Conduct EDD on high-risk clients and transactions
• Ensure accuracy and compliance in due diligence reviews
• Become a product expert and constantly grow

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as an AML & KYC Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Monitor and analyze crypto transactions using tools like Chainalysis, Elliptic, TRM Labs
• Identify suspicious activity, patterns, and anomalies
• Collaborate with internal teams on investigations and risk assessments
• Stay current on crypto compliance trends and regulations
• Maintain clear records and reports to meet audit standards
• Conduct EDD on high-risk clients and transactions
• Ensure accuracy and compliance in due diligence reviews
• Become a product expert and constantly grow

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as an AML & KYC Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Monitor and analyze crypto transactions using tools like Chainalysis, Elliptic, TRM Labs
• Identify suspicious activity, patterns, and anomalies
• Collaborate with internal teams on investigations and risk assessments
• Stay current on crypto compliance trends and regulations
• Maintain clear records and reports to meet audit standards
• Conduct EDD on high-risk clients and transactions
• Ensure accuracy and compliance in due diligence reviews
• Become a product expert and constantly grow

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as an AML & KYC Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Monitor and analyze crypto transactions using tools like Chainalysis, Elliptic, TRM Labs
• Identify suspicious activity, patterns, and anomalies
• Collaborate with internal teams on investigations and risk assessments
• Stay current on crypto compliance trends and regulations
• Maintain clear records and reports to meet audit standards
• Conduct EDD on high-risk clients and transactions
• Ensure accuracy and compliance in due diligence reviews
• Become a product expert and constantly grow

What you need to succeed in this role: