We are currently seeking a Business Development Manager to support our Government sales vertical specifically focused on State & Local government agencies. 

The State and Local Business Development role demands a strong and proven track record in seeking out and building relationships with end users, consultants, architects, general contractors, contract vehicle holders and industry influencers. The ideal candidate must bring a high level of business expertise, technical knowledge and/or education, an established end-user contact list, and resourcefulness to facilitate a strong business development process that leads to new projects and opportunities. This involves engaging with internal/external customers and identifying and analyzing new opportunities - whether known or not. Responsibilities include acquiring new projects within State & Local Government Agencies in the United States and Canada. The individual in this position is responsible for developing pipelines, qualifying opportunities, and boosting revenue.

Mercier Consultancy MD is on the lookout for a motivated Polish Customer Support Specialist to join our dedicated team in Athens. This position is tailored for individuals who are fluent in Polish and have a genuine passion for assisting customers in resolving their inquiries. As a key member of our support team, you will be responsible for providing outstanding service to our Polish-speaking clients.

Key Responsibilities

• Offer exceptional customer support to Polish-speaking clients through phone, email, and chat.
• Assist customers with inquiries, product information, and troubleshooting issues.
• Document customer interactions accurately and follow up on pending matters.
• Coordinate with internal teams to escalate and resolve more complex inquiries efficiently.
• Stay informed about products and services to ensure accurate information is relayed to customers.
• Engage in training programs to enhance skills and knowledge.

Requirements

Mercier Consultancy MD is looking for an enthusiastic Norwegian Customer Support Consultant to join our team in a remote position based in Greece. This role offers the opportunity to provide top-quality service to Norwegian-speaking customers, helping them with inquiries and solutions that enhance their experience. If you are passionate about customer service and wish to work in a flexible environment, we would love to hear from you!

Key Responsibilities

• Provide exceptional customer support to Norwegian-speaking clients via phone, email, and live chat.
• Assist customers with a variety of inquiries ranging from product information to issue resolution.
• Handle customer complaints with professionalism and a focus on satisfactory resolution.
• Document customer interactions to support team performance and identify trends.
• Collaborate with internal teams to resolve complex issues and improve our service offerings.
• Keep up-to-date with product knowledge and policies to effectively support customers.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for an Italian Customer Care Agent to join our remote team based in Greece. This position is an excellent opportunity for individuals who are fluent in Italian and are passionate about delivering outstanding customer service. As a Customer Care Agent, you will be responsible for assisting our Italian-speaking customers, ensuring they receive the support and guidance they need to enhance their experience with our services.

Key Responsibilities

• Respond to customer inquiries in Italian across various channels including phone, email, and live chat.
• Assist customers with account issues, product information, and general inquiries.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Resolve customer complaints and provide effective solutions to ensure satisfaction.
• Collaborate with team members to improve customer service processes and policies.
• Stay up-to-date with product knowledge and company updates to offer informed assistance.

Requirements

Mercier Consultancy MD is on the lookout for a passionate Danish Customer Support Representative for our online store, offering a remote position based in Greece. If you thrive in a customer-focused environment and have a knack for solving problems, this role is perfect for you. You will be responsible for supporting our Danish-speaking customers and ensuring they receive an outstanding shopping experience.

Key Responsibilities

• Deliver excellent customer support to Danish-speaking clients through different communication channels, including phone, email, and chat.
• Assist customers with inquiries regarding order status, product information, and user accounts.
• Quickly and effectively resolve customer complaints and issues to optimize their shopping experience.
• Maintain comprehensive records of customer interactions and feedback for future reference.
• Collaborate with other teams to resolve complex customer issues when necessary.
• Stay informed about new products, promotions, and policy updates to provide accurate information to customers.

Requirements

Join the innovative team at Mercier Consultancy MD as an Estonian Customer Support Representative specializing in E-commerce located in Athens. This role is perfect for individuals who are passionate about e-commerce and customer service, with a strong command of the Estonian language. You will be the first point of contact for our Estonian-speaking customers, ensuring they receive the highest level of service and support.

Key Responsibilities

• Provide outstanding customer support to Estonian-speaking clients through various channels, including phone, email, and live chat.
• Assist customers with inquiries related to e-commerce orders, product information, and account management.
• Resolve customer issues efficiently while maintaining high levels of satisfaction.
• Document customer interactions and feedback for continuous improvement.
• Work closely with internal teams to address and escalate complex issues when necessary.
• Stay up-to-date on industry trends and company policy changes to provide accurate information.

Requirements

Planar seeks a Senior Product Manager responsible for marketing and developing Planar's portfolio of professional displays. The role will manage products and/or product lines across the product lifecycle (inbound and outbound), collaborate with cross-functional teams, and develop the market needs of customers and channel partners. Responsibilities include product and competitive research, business case development, delivery of launch materials, and other product management duties.

A successful candidate leverages analytical skills and strong business judgment to understand the market and customers. This person thrives on continual progress, collaborates, and communicates effectively with diverse technical and business stakeholders.

Key Responsibilities: 

Mercier Consultancy MD is excited to announce opportunities for Icelandic Speaking professionals to join our team in beautiful Bulgaria, complete with a fully paid relocation package! In this role, you will be an integral part of our team, providing outstanding support and services to our Icelandic-speaking clients. This position offers an exceptional chance to advance your career while experiencing the rich culture and stunning landscapes of Bulgaria.

Key Responsibilities

• Communicate effectively with Icelandic-speaking clients, addressing inquiries and providing top-notch assistance through various channels such as phone, email, and chat.
• Assist clients with product information, account management, and troubleshooting, ensuring a seamless customer experience.
• Document client interactions in our CRM system, maintaining accurate records for follow-up and reporting purposes.
• Collaborate with internal teams to enhance service offerings based on client feedback and market insights.
• Stay updated on product knowledge, industry trends, and best practices to offer informed and professional support to clients.
• Participate in team meetings and contribute to discussions aimed at improving overall customer satisfaction.

Requirements

Join Mercier Consultancy MD as a Swedish Speaking Customer Experience Agent and take advantage of the opportunity to work remotely from Greece! We are looking for energetic individuals who are passionate about customer service and eager to provide excellent support to our Swedish-speaking clients. In this role, you will play a crucial role in enhancing customer satisfaction and fostering loyalty.

Key Responsibilities

• Deliver exceptional customer support in Swedish across various channels, such as phone, email, and chat.
• Efficiently manage customer inquiries, ensuring timely resolution of issues and concerns.
• Maintain accurate and organized records of customer interactions in our CRM system.
• Gather and analyze customer feedback to identify opportunities for improving service quality.
• Collaborate with team members to share insights and best practices aimed at enhancing the overall customer experience.
• Stay current with product information, services, and industry trends to effectively assist customers.

Requirements

Mercier Consultancy MD is pleased to offer an outstanding opportunity for a Polish Speaking Customer Service Agent in Sofia, with a fully paid relocation package! This position allows you to immerse yourself in a dynamic work environment while providing excellent support for Polish-speaking clients within a respected global organization.

Responsibilities

• Assist Polish-speaking customers through multiple channels, such as phone, email, and chat, answering inquiries and providing product information.
• Troubleshoot and resolve customer issues efficiently, focusing on ensuring a high level of satisfaction.
• Maintain accurate records of interactions in the CRM system, ensuring detailed documentation of customer feedback and inquiries.
• Work collaboratively with team members to enhance the overall customer experience.
• Stay updated on company products and services to provide informed and helpful support.
• Promote the company’s values and maintain a positive brand image through effective communication.

Requirements