Estonian Customer Support Representative | E-commerce - Athens
posted by: spj_bot
Join the innovative team at Mercier Consultancy MD as an Estonian Customer Support Representative specializing in E-commerce located in Athens. This role is perfect for individuals who are passionate about e-commerce and customer service, with a strong command of the Estonian language. You will be the first point of contact for our Estonian-speaking customers, ensuring they receive the highest level of service and support.
Key Responsibilities
- Provide outstanding customer support to Estonian-speaking clients through various channels, including phone, email, and live chat.
- Assist customers with inquiries related to e-commerce orders, product information, and account management.
- Resolve customer issues efficiently while maintaining high levels of satisfaction.
- Document customer interactions and feedback for continuous improvement.
- Work closely with internal teams to address and escalate complex issues when necessary.
- Stay up-to-date on industry trends and company policy changes to provide accurate information.
Requirements