Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Mercier Consultancy MD is delighted to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for an Automotive Company based in Sofia. This position is perfect for individuals who have a passion for the automotive industry and are committed to providing exceptional service. As a customer service representative, you will assist Dutch-speaking customers with their inquiries related to automotive products and services while working in a vibrant city.

Key Responsibilities

• Handle customer inquiries regarding automotive products, services, and specifications via phone, email, and chat in Dutch.
• Provide accurate information on vehicle options, pricing, and available promotions.
• Assist customers with scheduling service appointments, follow-ups, and troubleshooting issues.
• Resolve customer complaints efficiently, striving to ensure complete satisfaction.
• Document all customer interactions accurately in the CRM system to maintain comprehensive records.
• Collaborate with internal teams to ensure seamless service delivery and customer support.
• Stay informed about the latest automotive products and trends to give informed advice to customers.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Italian Speaking Customer Service Representatives for an E-Commerce Platform, with the added bonus of working in beautiful Greece! This role is perfect for individuals who are passionate about e-commerce and providing exceptional customer service to online shoppers. As a representative, you will assist customers with their inquiries and issues in Italian, ensuring a smooth shopping experience on our platform.

Key Responsibilities

• Handle customer inquiries related to e-commerce products, services, and order management via phone, email, and live chat in Italian.
• Assist customers with account creation, order placement, returns, and tracking of shipments.
• Resolve customer complaints effectively while maintaining a positive attitude.
• Document customer interactions accurately in our CRM system.
• Collaborate with fulfillment and logistics teams to ensure timely and accurate order delivery.
• Stay informed about promotions, new products, and platform features to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for German Speaking Customer Service Representatives for an Online Gaming Platform based in Athens. This position is perfect for gaming enthusiasts who are passionate about delivering outstanding customer experiences. As a member of our dynamic team, you will assist players with inquiries related to gaming accounts, promotions, and technical support, all while communicating effectively in German.

Key Responsibilities

• Manage customer inquiries regarding account issues, game rules, and promotional offers via phone, email, and chat in German.
• Provide assistance with technical issues and guide customers through problem resolution steps.
• Foster a positive gaming experience by delivering top-tier customer service, addressing player concerns with empathy and efficiency.
• Document customer interactions accurately in our CRM system for quality control and follow-up.
• Collaborate with the technical team to ensure prompt resolution of any system issues impacting players.
• Stay updated on gaming trends and company promotions to provide relevant information to customers.
• Actively participate in team meetings and training sessions to continuously enhance customer service skills.

Requirements

The Executive Coordinator provides high-level administrative, operational, and strategic support to senior executives. This role requires exceptional organizational skills, discretion, and the ability to manage complex schedules, communications, and projects in a fast-paced environment.

Key Responsibilities

• Serve as the primary point of contact between executives and internal/external stakeholders
• Manage complex calendars, scheduling meetings, travel, and executive priorities
• Coordinate and follow up on action items from executive meetings
• Handle confidential and sensitive information with discretion
• Support strategic initiatives and special projects, tracking progress and deadlines
• Improve administrative processes and systems for efficiency
• Anticipate executive needs and proactively resolve issues

Requirements

• Bachelor’s degree or equivalent experience preferred
• Strong written and verbal communication skills
• Exceptional organizational, time-management, and multitasking abilities
• High level of professionalism, judgment, and confidentiality
• Proficiency with productivity tools (e.g., Google Workspace, Microsoft Office, project management tools)
• Ability to work independently and adapt to changing priorities

Benefits

Mercier Consultancy MD is excited to announce a fantastic opportunity for Spanish Speaking Customer Service Representatives for a leading Household Appliances Company in Greece. This role is tailored for individuals who are enthusiastic about customer service and household products. As a customer service representative, you will be the first point of contact for Spanish-speaking customers, helping them with their inquiries and ensuring their satisfaction with our products.

Key Responsibilities

• Handle customer inquiries regarding household appliances, including product information, order status, and service support via phone, email, and chat in Spanish.
• Provide accurate information about product features, specifications, and pricing.
• Assist customers with troubleshooting and technical issues related to their appliances.
• Resolve customer complaints effectively and efficiently, ensuring a positive experience.
• Document all customer interactions in the CRM system for accurate follow-up and quality assurance.
• Work collaboratively with technical and product support teams to address customer needs.
• Stay updated on product knowledge and industry trends to offer relevant advice to customers.

Requirements

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About The Role

The Reservations Supervisor is a key leader responsible for guiding the Reservations Team to deliver efficient operations and an exceptional guest experience. This role focuses on staff development, ensuring the team is well‑equipped to meet guest needs while maintaining strong booking conversion rates. The position emphasises teamwork, clear communication, and operational excellence to create a seamless and enjoyable experience for all guests.

Key responsibilities will include, but not limited to:

Overview

Established in 2006, Union Maritime has experienced rapid growth to become an international shipping group with offices in 3 continents and is at the forefront of the maritime industry, offering our customers cutting-edge transportation and logistics solutions.

We constantly push the boundaries of what is possible, leveraging the latest technologies and industry’s best practices to deliver unparalleled efficiency and reliability. Whether it's our innovative approach to cargo handling or our use of data analytics to optimise routes and logistics, we are dedicated to staying ahead of the curve.

We have a diversified vessel portfolio in the tanker and dry bulk sectors with a strong presence in clean products and light chemical market, a revenue in excess of $500m and a fleet of circa 80 vessels under management.

At Union Maritime, we don't just meet the needs of our customers; we anticipate them. Join us on the cutting edge of maritime innovation and experience the Union Maritime difference.

Role summary

The Administrative Assistant plays a key role in supporting the daily operations of Abbey Real Estate’s Athens office. The role ensures smooth coordination between internal teams, tenants, service providers, and external partners, maintaining high standards of professionalism and attention to detail.

Mercier Consultancy MD is seeking motivated Polish-Speaking Customer Experts to join our team for a unique opportunity focusing on tobacco products in Greece. As a member of our customer service team, you will provide specialized support to our Polish-speaking clients, ensuring they receive accurate information and exceptional service related to our tobacco offerings.

Key Responsibilities

• Assist Polish-speaking customers with inquiries regarding tobacco products via phone, email, and chat.
• Provide accurate information about product specifications, usage guidelines, and company policies.
• Maintain up-to-date knowledge of tobacco regulations and industry standards to ensure compliance and support.
• Document customer interactions in our CRM system to maintain accurate records and facilitate follow-ups.
• Work collaboratively with internal teams to resolve customer issues and enhance the overall experience.
• Monitor customer feedback and communicate insights to management for service improvement.

Requirements

Job Title: HR & Accounts Executive

About the Role

We are looking for a proactive and detail-oriented HR & Accounts Executive who can support both people operations and basic finance/accounting activities. This hybrid role is ideal for a fast-growing startup where flexibility, ownership, and multitasking are key.

Key Responsibilities

Human Resources (HR)

• Support end-to-end recruitment: sourcing, screening, coordination, and onboarding.
• Manage employee lifecycle activities: joining formalities, documentation, HRIS updates.
• Maintain employee records, attendance, and leave tracking.
• Coordinate payroll inputs with the finance team (attendance, LOP, new joiners/exits).
• Handle employee engagement activities, internal communication, and event coordination.
• Assist in performance review cycles and policy implementation.
• Support compliance activities (PF, ESI, labour law documentation) in coordination with vendors.

Accounts & Finance