Spanish Speaking Customer Service for Airlines industry - Athens
posted by: spj_bot
Mercier Consultancy MD is excited to announce an opening for a Spanish Speaking Customer Service Representative in the Airlines industry, based in Athens. This role is ideal for individuals who thrive in a fast-paced environment and are dedicated to providing exceptional service to travelers. You will be responsible for assisting passengers with their inquiries, ensuring that their travel experience is smooth and enjoyable, all while communicating effectively in Spanish.
Key Responsibilities
- Assist customers with inquiries regarding flight booking, changes, cancellations, and travel policies via phone, email, and chat in Spanish.
- Provide information on flight schedules, baggage policies, and airline services.
- Resolve customer complaints and issues promptly, ensuring a positive experience.
- Document customer interactions accurately and maintain records in the CRM system.
- Collaborate with team members and operational staff to ensure seamless service delivery.
- Stay informed about airline regulations, promotions, and services to provide up-to-date information.
Requirements