Italian Speaking Customer Service for E-Commerce Platform - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce an exciting opportunity for Italian Speaking Customer Service Representatives for an E-Commerce Platform, with the added bonus of working in beautiful Greece! This role is perfect for individuals who are passionate about e-commerce and providing exceptional customer service to online shoppers. As a representative, you will assist customers with their inquiries and issues in Italian, ensuring a smooth shopping experience on our platform.
Key Responsibilities
- Handle customer inquiries related to e-commerce products, services, and order management via phone, email, and live chat in Italian.
- Assist customers with account creation, order placement, returns, and tracking of shipments.
- Resolve customer complaints effectively while maintaining a positive attitude.
- Document customer interactions accurately in our CRM system.
- Collaborate with fulfillment and logistics teams to ensure timely and accurate order delivery.
- Stay informed about promotions, new products, and platform features to provide informed assistance.
Requirements