Mercier Consultancy MD is thrilled to present an exciting opportunity for French Speaking Customer Service Representatives in the Hospitality & Tourism industry. If you have a passion for travel and a commitment to providing outstanding customer service, this position is perfect for you. In this role, you will assist clients with their inquiries related to travel accommodations, bookings, and tourism services across various platforms, all while providing excellent service in French.

Key Responsibilities

• Manage customer inquiries regarding hotel bookings, travel arrangements, and tourism activities via phone, email, and live chat in French.
• Provide detailed information on available services, promotions, and travel guidelines to enhance customer experiences.
• Assist customers with reservation changes, cancellations, and special requests, ensuring all needs are met.
• Resolve any customer complaints promptly and courteously, maintaining high levels of customer satisfaction.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with hospitality partners and tourism boards to ensure seamless service delivery for customers.
• Stay informed about travel trends, destinations, and industry best practices to provide relevant information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the healthcare industry. This position is ideal for individuals who are passionate about healthcare and dedicated to providing exceptional support to clients. As a representative, you will assist customers with their healthcare inquiries in French, contributing to a positive and supportive experience.

Key Responsibilities

• Manage customer inquiries related to healthcare services, insurance, and medical products via phone, email, and chat in French.
• Provide comprehensive information regarding services, appointment scheduling, and eligibility requirements.
• Assist customers with claims processing, account management, and resolving any issues that arise.
• Document all interactions accurately in the CRM system to ensure continuity of care.
• Work collaboratively with healthcare professionals and internal teams to address customer needs effectively.
• Stay informed about healthcare regulations, policies, and industry trends to provide accurate and helpful assistance.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Food & Beverage industry. If you are passionate about food and enjoy helping customers, this role is tailored for you. You will be responsible for providing outstanding customer support in French, assisting clients with their inquiries regarding products, orders, and service-related issues.

Key Responsibilities

• Manage customer inquiries related to food and beverage products, including orders and delivery details via phone, email, and chat in French.
• Provide information about menu items, nutritional information, product availability, and promotions.
• Assist customers with their orders, modifications, cancellations, and resolve any issues that arise.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with internal teams to ensure a seamless customer experience and resolve challenges.
• Stay updated on industry trends, product knowledge, and service offerings to best assist customers.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for French Speaking Customer Service Representatives in the Energy (Oil & Gas) industry. This role is ideal for individuals who are eager to provide excellent customer support within a dynamic sector. As a representative, you will assist clients with a range of inquiries related to energy services, while ensuring clear and effective communication in French.

Key Responsibilities

• Respond to customer inquiries regarding energy services, pricing, and account management via phone, email, and chat in French.
• Provide information on energy supply options, contracts, and regulatory guidelines.
• Assist customers with account setup, billing issues, and service inquiries.
• Resolve customer complaints efficiently and ensure a satisfactory outcome.
• Document all customer interactions accurately in our CRM system for compliance and future reference.
• Work closely with operational teams to provide real-time updates and solutions to customer issues.
• Stay informed about industry developments and company offerings to provide relevant information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for French Speaking Customer Service Representatives in the Construction industry. This role is ideal for individuals who are passionate about customer support and have an interest in the construction sector. As a customer service representative, you will assist clients with their inquiries and provide valuable information, ensuring a seamless experience in French.

Key Responsibilities

• Manage customer inquiries related to construction projects, services, and materials via phone, email, and live chat in French.
• Provide information about product specifications, availability, and pricing to assist clients effectively.
• Assist with project-related inquiries, scheduling, and logistics.
• Resolve customer complaints and issues with a focus on achieving customer satisfaction.
• Document all interactions accurately in the CRM system for future reference.
• Collaborate with the construction management team to ensure smooth operations and client communications.
• Stay informed about industry best practices and company offerings to provide knowledgeable support to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for French Speaking Customer Service Representatives in the Biotechnology industry. This role is perfect for individuals who are passionate about science and technology and are dedicated to delivering high-quality customer support. As a member of our customer service team, you will assist clients in navigating their inquiries related to biotechnology products and services, all while communicating effectively in French.

Key Responsibilities

• Manage customer inquiries regarding biotechnology products, services, and protocols via phone, email, and live chat in French.
• Provide detailed information on product specifications, pricing, and usage guidelines.
• Assist customers with order processing, fulfillment, and any related service inquiries.
• Resolve customer complaints and technical questions promptly and efficiently.
• Accurately document all interactions and maintain comprehensive records in the CRM system.
• Collaborate with scientific and technical teams to provide accurate information and support.
• Stay informed about the latest developments in the biotechnology field to enhance customer interactions.

Requirements

Mercier Consultancy MD is excited to offer an excellent opportunity for French Speaking Customer Service Representatives in the Banking industry. This role is perfect for individuals who are passionate about finance and customer service. As a part of our team, you will assist customers with their banking inquiries, providing them with the information and support they need to manage their financial services effectively in French.

Key Responsibilities

• Handle customer inquiries regarding banking products, services, account management, and transactions via phone, email, and chat in French.
• Provide detailed information on account features, interest rates, and service fees.
• Assist customers with online banking, wire transfers, and troubleshooting issues with their accounts.
• Resolve customer complaints and issues promptly while ensuring a high level of satisfaction.
• Document all customer interactions accurately in the CRM system following compliance guidelines.
• Collaborate with internal teams to enhance service delivery and address customer needs effectively.
• Stay updated on banking regulations, products, and services to provide accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Automotive industry. If you are passionate about automobiles and providing stellar customer support, this role is tailored for you. You will assist customers with their inquiries related to automotive products and services, ensuring they receive the highest level of service in French.

Key Responsibilities

• Manage customer inquiries regarding vehicle specifications, services, and warranty information via phone, email, and chat in French.
• Guide customers through the vehicle purchasing process and assist with service appointments.
• Address customer concerns and complaints in a professional and timely manner.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with sales and service teams to meet customer needs effectively.
• Stay informed about the latest automotive trends, products, and company offerings to provide relevant information.

Requirements

Mercier Consultancy MD is seeking a motivated Danish Speaking Online Sales Expert to join our team in Athens, offering a competitive gross salary of 1600 Euro per month. This position is designed for sales-driven individuals who are fluent in Danish and have a passion for online sales. In this role, you will be responsible for engaging with potential clients, promoting our products, and driving revenue through online channels.

Key Responsibilities

• Conduct online sales efforts targeting Danish-speaking clients through various digital platforms.
• Build strong relationships with potential customers by understanding their needs and offering suitable solutions.
• Manage the complete sales cycle from lead generation to closing sales.
• Utilize data and analytics to enhance sales strategies and identify opportunities for growth.
• Collaborate with marketing teams to align promotional efforts with sales goals.
• Maintain accurate records of sales activities and customer interactions in our CRM system.
• Stay informed about market trends and competitor offerings to inform sales approaches.

Requirements

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do: