Mercier Consultancy MD is thrilled to announce an exciting opportunity for Polish Speaking Customer Service Representatives at a leading AI & Technology company, with the opportunity to work in beautiful Greece! This position is perfect for individuals passionate about technology and customer support. You will assist Polish-speaking clients in navigating our innovative technology solutions while ensuring an exceptional customer experience.

Key Responsibilities

• Respond to customer inquiries related to AI & technology products and services via phone, email, and live chat in Polish.
• Provide assistance with product usage, troubleshooting, and technical inquiries.
• Educate customers about software features, updates, and industry best practices.
• Document all interactions with customers accurately in our CRM system.
• Work closely with technical teams to resolve complex issues and provide comprehensive solutions.
• Stay updated on the latest advancements in AI & technology to deliver informed support.

Requirements

We are QUALCO, the technology arm of Qualco Group, with over 25 years of experience in delivering innovative solutions to the financial sector. We serve clients in over 30 countries, helping banks and other financial institutions manage credit and loans effectively while ensuring full regulatory compliance. Our advanced software leverages analytics, artificial intelligence, and digital technologies to support every stage of the credit and lending lifecycle, remaining at the forefront of fintech innovation.

A Day in the Life of a Senior Full Stack Java SW Engineer at Qualco will include: 

Mercier Consultancy MD is thrilled to present an exciting opportunity for Italian Speaking Customer Service Representatives with a focus on Smart Home Technology. This role offers the unique chance to work in Greece while helping customers navigate the innovative world of smart home products. As part of our dynamic team, you will assist clients in Italian, ensuring they receive exceptional support and guidance on their smart home solutions.

Key Responsibilities

• Manage customer inquiries related to smart home technology products, installations, and troubleshooting via phone, email, and chat in Italian.
• Provide comprehensive information about product features, usage, and benefits of smart home solutions.
• Assist customers with technical issues and provide step-by-step guidance in optimizing their smart home systems.
• Resolve customer complaints and inquiries promptly, ensuring an exceptional customer experience.
• Document all customer interactions accurately in the CRM system for reference and follow-up.
• Collaborate with technical teams to address complex issues and improve service delivery.
• Stay informed about new products and industry trends to provide relevant and up-to-date assistance to customers.

Requirements

Mercier Consultancy MD is excited to offer an incredible opportunity for Italian Speaking Customer Service Representatives for a leading ride-sharing platform, with an option to work in beautiful Greece. This position is ideal for individuals who are passionate about innovative transportation solutions and providing exceptional customer support. As a representative, you will assist customers in navigating their ride-sharing experiences while communicating effectively in Italian.

Key Responsibilities

• Handle customer inquiries regarding ride-sharing services, app functionality, and related queries via phone, email, and chat in Italian.
• Provide guidance on ride bookings, payment processing, and cancellation policies.
• Assist customers in resolving any service-related issues or complaints efficiently.
• Document all customer interactions accurately in the CRM system for effective follow-up.
• Collaborate with team members to deliver a seamless customer experience and support business objectives.
• Stay informed about company updates and local regulations impacting ride-sharing services in Greece.

Requirements

Mercier Consultancy MD is pleased to announce an exciting opportunity for an Italian Speaking Customer Service Representative for our Digital Marketing Platform, with the chance to work in beautiful Greece. We are looking for focused and motivated individuals who are fluent in Italian and have a passion for providing exceptional customer support in the digital marketing space. This role allows you to engage with clients and help them make the most of our innovative marketing solutions.

Key Responsibilities

• Provide outstanding customer support to Italian-speaking clients via various channels, including phone, email, and chat.
• Assist clients in navigating our digital marketing platform and help them troubleshoot any issues they encounter.
• Educate clients about the features and benefits of our marketing solutions to maximize their success.
• Gather client feedback and collaborate with internal teams to enhance our service offerings.
• Document client interactions and maintain accurate records in our CRM system.
• Stay up-to-date on company products and industry trends to provide informed assistance to clients.
• Contribute to a positive team culture and collaborate with colleagues to achieve team goals.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Dutch Speaking Customer Service Representatives at a leading Smart Home Technology Company. This position is perfect for individuals who are passionate about innovative technology and enjoy engaging with customers. You will play a crucial role in helping clients understand and utilize smart home products, ensuring a seamless experience in Dutch.

Key Responsibilities

• Assist customers with inquiries related to smart home products, services, and installation processes via phone, email, and live chat in Dutch.
• Provide detailed product information, troubleshooting assistance, and general customer support regarding smart home technology.
• Guide customers through setup and usage of smart home devices to maximize their functionality.
• Document and track customer interactions accurately in our CRM system.
• Collaborate with technical support teams to resolve complex issues and improve customer satisfaction.
• Stay informed about the latest smart home technology trends and product updates to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for German Speaking Customer Service Representatives to join a prominent FinTech company based in Greece. This role is perfect for individuals who have a strong interest in financial technology and are dedicated to providing exceptional customer support. You will assist customers in navigating our innovative financial products and services, ensuring a seamless experience in German.

Key Responsibilities

• Respond to customer inquiries related to FinTech solutions, account management, and service features through phone, email, and live chat in German.
• Educate customers on financial services, application processes, and compliance requirements.
• Assist customers with technical support and troubleshooting issues related to our platforms.
• Document customer interactions accurately in our CRM system and follow up on outstanding queries.
• Collaborate with technical and financial teams to ensure timely resolution of queries and complaints.
• Stay up-to-date with FinTech trends and product developments to provide informed guidance to clients.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for German Speaking Customer Service Representatives for a leading AI & Technology Company based in Athens. This role provides an exciting opportunity for individuals who have a passion for technology and a strong commitment to customer service. As a representative, you will assist customers with inquiries related to our innovative AI solutions, ensuring they receive exceptional support in German.

Key Responsibilities

• Respond to customer inquiries regarding AI products, services, and technical support through phone, email, and live chat in German.
• Guide customers in understanding product features, usage, and troubleshooting common issues.
• Assist in the onboarding of new customers, ensuring they have the tools and knowledge needed to succeed with our technology.
• Document all customer interactions accurately in the CRM system.
• Collaborate with technical teams to escalate and resolve complex issues as needed.
• Stay current on trends in AI and technology to provide informed responses to customer inquiries.

Requirements

About us:

Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.

About the Role:

We are looking for a visionary Head of SAP Finance Product to bridge the gap between financial strategy and technical execution. In this pivotal role, you will not just "manage" our SAP landscape; you will own it as a Product. You will drive the roadmap for our SAP S/4HANA ecosystem, ensuring it serves as a scalable, automated, and compliant backbone for our rapidly growing Fintech operations in Saudi Arabia.

You will lead a cross-functional team to deliver high-velocity financial innovations while ensuring strict adherence to SAMA (Saudi Central Bank) cybersecurity guidelines and ZATCA Phase 2 e-invoicing integrations.

Key Responsibilities

1. Product Strategy & Roadmap Ownership

About us:

Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.

Role Summary:

The Process Excellence & Governance manager is the enterprise owner of process design, improvement, and governance across the company. The role is accountable for defi ning how work fl ows end-to-end within and between departments, ensuring processes are scalable, effi cient, and increasingly enabled by AI and automation.

This role does not run day-to-day operations. Instead, it establishes the process architecture, standards, controls, and continuous improvement system that operational teams execute against.

Key responsibilities:

1. Enterprise Process Ownership